Customer Support Enablement Manager
Apollo.io
ApolloSFDC
SME – Computer User Support Specialist
Empower AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Provide IT services responding to the time-sensitive needs of customers
- Ticket processing and resolution management
- Provide technical assistance through various channels (phone, email, instant message)
- Support for password resets, email, and standard MS Windows applications
- Analyze personal computer support problems and install/configure software
Requirements
- Public Trust Clearance (Or ability to obtain)
- ITILv4 Foundation Training and Certification (within 120 days after hire)
- 7-12 years of work experience
- Experience with Windows desktop support (minimum of 1 year)
- Experience with remote tools (minimum of 2 years)
- Ability to communicate effectively in oral and written forms
- Familiarity with Windows, web browsers, and basic functions of Active Directory
Benefits
- 2024 Military Friendly Employer recognition
- VEVRAA Federal Contractor status
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows desktop supportremote toolssoftware installationsoftware configurationticket processingresolution managementtechnical assistancepassword resetsMS Windows applicationsActive Directory
Soft skills
effective communicationoral communicationwritten communication
Certifications
Public Trust ClearanceITILv4 Foundation Certification
