Customer Support Enablement Manager
Apollo.io
ApolloSFDC
Customer Support Specialist
HST Pathways
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
- The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations.
- Primary job duties and responsibilities include the follow: Problem-solver with exceptional customer service skills, going above and beyond client expectations
- Deliver an exceptional client experience by identifying and documenting client needs and issues
- Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
- Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams and departments to help solve issues
- Replicate and document issues for further escalation
- Participate in quality assurance and application testing of software as required
Requirements
- Bachelor’s degree recommended.
- Proficient in MS Office and related products
- You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)
- Healthcare or clinical experience preferred
- Exceptional communication skills for both internal and external communications
- Able to manage many ongoing activities and tasks in a fast-paced environment
Benefits
- Remote work environment
- Health benefits paid for employee
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem solvingapplication testingdocumentationworkflow managementclient support
Soft skills
customer servicecommunicationcollaborationtime managementadaptability
Certifications
Bachelor's degree
