Customer Support Enablement Manager
Apollo.io
ApolloSFDC
Sales Support Specialist
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
- Coordinate workflow closures across all functional teams
- Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
- Drive continuous improvement on all related processes to ensure standardization and simplification
- Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Requirements
- College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role
- Proficient in use of Microsoft Office
- Demonstrated ability to work under pressure against tight deadlines, with accuracy
- Willingness to work extended hours at quarter close
- Legal authorization to work in the U.S. is required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer satisfactionresponsivenessability to work under pressureaccuracycontinuous improvementteam cultureorganizational skillscoordinationproblem-solvingcommunication
