Customer Support

• The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
• The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills.
• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution.
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help solve issues.
• Participate in quality assurance and application testing of software as required.

Customer Support Specialist – Clinical

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative