HST Pathways

Call Center Representative

• Conduct patient experience surveys via outbound phone calls.
• Clearly explain survey purpose and questions to respondents in a neutral, professional manner.
• Accurately record survey responses and ensure data integrity.
• Maintain strict confidentiality and comply with HIPAA and organizational privacy policies.
• Meet productivity, quality, and response rate benchmarks.
• Handle patient interactions with empathy, professionalism, and cultural sensitivity.
• Identify and escalate patient concerns or issues according to established procedure.
• Document call outcomes and update survey systems accurately.
• Participate in training, calibration sessions, and quality assurance reviews as required.

Analyst

• Works to establish interfaces for surgery center clients and their business partners.
• Follow project plans and gain an understanding of business and information technology.
• Quality Assurance testing and application function verification may also be necessary when appropriate.
• Install and maintain interfaces for surgery center clients and their business partners.
• Proactively coordinate with internal teams, client IT teams, and HST vendors to obtain configuration information, coordinate and test interface installs.
• Identify areas of improvement to streamline interface implementations.
• Routinely manage and troubleshoot issues with live interfaces and escalate issues to the development team as needed.
• Document interface install processes and process changes.
• Support QA efforts for interface products in conjunction with the product and development teams.

Interface Analyst

Sales

• An experienced Revenue Cycle Management Sales Specialist to help our Revenue Team grow bookings and expand adoption of HST’s revenue cycle management services.
• This role will play a crucial part in helping execute revenue cycle management sales cycles.
• Revenue Cycle Sales Support & Deal Execution Support Account Executives in selling HST’s revenue cycle management services into the Ambulatory Surgery Center market, serving as the RCM subject matter expert throughout the sales process.
• Help qualify RCM opportunities within both new logo prospects and existing customer accounts, and partner with sellers to develop account strategies, opportunity plans, business cases, and deal execution plans.
• Lead RCM-focused discovery conversations to understand billing operations, collections performance, denial trends, staffing challenges, payer issues, cash acceleration, and overall revenue cycle performance.
• Present HST’s RCM services in a clear, consultative, and value-oriented manner, helping prospects and customers understand how improved revenue cycle performance can drive financial outcomes, operational efficiency, and better business visibility.
• Quantify customer pain points and articulate the financial and operational impact of improving revenue cycle performance, bringing credibility and depth to discovery, solution positioning, and executive-level discussions.
• Partner closely with Account Executives, sales leadership, demand generation, and operations teams to build and advance pipeline, support proposal development, pricing conversations, RFP responses, and executive presentations.
• Follow and help improve HST’s sales methodology as it relates to consultative RCM selling, while maintaining accurate opportunity notes, activities, and pipeline information in Salesforce.
• Cross-Functional Collaboration Collaborate with internal revenue cycle operations, implementation, customer success, product, and sales teams to align proposed solutions with customer needs.
• Partner with internal teams to ensure prospect and customer feedback is communicated clearly and used to improve positioning, solution design, and go-to-market execution.
• Work with a Revenue Team that prioritizes coaching, practice, and continuous improvement.
• Sales Enablement & Market Expertise Provide input into sales enablement materials, talk tracks, discovery guides, objection handling, and competitive positioning for RCM services.
• Train and coach sellers on how to identify RCM opportunities, ask effective discovery questions, and position HST’s RCM value proposition.
• Stay current on ASC revenue cycle trends, payer dynamics, reimbursement challenges, outsourcing trends, and competitive offerings.

Call Center Representative

Interface Analyst

RCM Sales Specialist