HST Pathways

Account Executive

• An experienced Account Executive to help our Revenue Team drive bookings growth.
• You will play a crucial role in acquiring new business, building relationships with prospects and clients and ultimately reaching revenue goals.
• Opportunity to sell market leading software solutions in healthcare.
• Work closely with demand generation and sales development teams to build pipelines.
• Our comp plan has attainable targets and an uncapped quota.
• We invest in sales technology so you can focus on the highest value activities.
• Partner with a Revenue Team that prioritizes coaching, practice, and continuous improvement.
• Selling HST solutions into the Ambulatory Surgery Centers (ASC) market
• Managing sales cycles from qualified leads to closed deals
• Using/maintaining internal sales tools (salesforce.com) for CRM and pipeline management
• Collaborating with different resources throughout the organization to drive the business forward
• Prospecting into a territory to generate interest in HST products
• Developing client proposals that effectively communicate our products and offer customized solutions
• Following and improving HST’s sales methodology.

Marketing

• Gain broad exposure to B2B marketing by supporting our events program, including an annual user conference and 35+ industry conferences
• Learn foundational marketing skills by working closely with experienced marketers and leaders
• Build confidence through hands-on execution of real projects that contribute to team goals
• Develop transferable skills in organization, communication, and project coordination
• See how marketing supports growth, customer engagement, and brand awareness in a SaaS company
• Contribute to a company that is making a meaningful impact in healthcare
• Be part of the Bain Capital family of companies, offering strong learning and career development opportunities

Marketing Specialist

Analyst

• As part of the interoperability department, works to establish interfaces for surgery center clients and their business partners.
• Interfaces are critical to client success with the HST platform and are implemented alongside a core HST product or post-implementation of our core products.
• Must be able to follow project plans and gain an understanding of business and information technology.
• Quality Assurance testing and application function verification may also be necessary when appropriate.
• Install and maintain interfaces for surgery center clients and their business partners.
• Proactively coordinate with internal teams, client IT teams, and HST vendors to obtain configuration information, coordinate and test interface installs.
• Identify areas of improvement to streamline interface implementations.
• Routinely manage and troubleshoot issues with live interfaces and escalate issues to the development team as needed.
• Document interface install processes and process changes.
• Support QA efforts for interface products in conjunction with the product and development teams.

Interface Analyst

Content Marketing Manager

• Build and lead our content marketing, blend creativity with insights to grow engagement with our audience, and further our content and brand.
• Lead and host our podcast episodes, strategy, and distribution
• Lead the creation and promotion of our data benchmarks and insights reports, in collaboration with the Data Science team.
• Lead social media publishing and engagement
• Oversee the Marketing design process and brand cohesion, including overseeing the design agency we use
• Run other content programs such as website bundles of our top resources by topic, customer webinars, branded emails for campaigns and newsletters, and client awards
• Prep HST speakers at conferences and help prepare their presentations.
• Ideal if you can become enough of an ASC expert over time that you’re invited to speak at conferences.

Senior Content Marketing Manager

Implementation Specialist

• The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs).
• This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR.
• Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles.
• The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience.
• Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence.
• Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies.
• Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application.
• Create and maintain documentation and educational materials in partnership with the Learning and Development Team.
• Contribute to curriculum design and training content for product upgrades and new releases.
• Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention.
• Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications.
• Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning.
• Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation.
• Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs.
• Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary.
• Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process.
• Travel is up to 50% as required to deliver training and client support.

Product Implementation Manager – Billing, RCM

• The Product Implementation Specialist is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs).
• This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR.
• Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles.
• The Product Implementation Specialist also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience.
• Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence.

Account Executive

Marketing Specialist

Interface Analyst

Senior Content Marketing Manager

Product Implementation Manager – Billing, RCM

Product Implementation Manager – Clinical