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Customer Support Specialist
HST PathwaysCustomer Support Specialist serving as point of contact for service and support questions in a fully remote environment. Empowering healthcare with software solutions while ensuring exceptional client experience.
About the role
Key responsibilities & impact- The HST Pathways Customer Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
- The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills.
- Deliver an exceptional client experience by identifying and documenting client needs and issues.
- Answer incoming customer inquiries, applying problem solving techniques, educating clients and following issues through to successful resolution.
- Provide consistent, timely, professional and high-quality client support.
- Establish procedures to ensure client satisfaction and quality service delivery.
- Communicate and collaborate across teams and departments to help solve issues.
- Participate in quality assurance and application testing of software as required.
Requirements
What you’ll need- Bachelor’s degree recommended.
- Proficient in MS Office and related products.
- Must be technically savvy with an ability to easily learn new software.
- eChart or Practice Management experience preferred.
- Healthcare or clinical experience preferred.
- Exceptional communication skills for both internal and external communication.
- Able to manage many ongoing activities and tasks in a fast-paced environment.
- Remote work experience a plus.
Benefits
Comp & perks- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem solvingapplication testingclient supportworkflow managementsoftware learning
Soft Skills
customer servicecommunicationcollaborationtime managementclient satisfaction
Certifications
Bachelor’s degree