Call Center Representative

HST Pathways

Call Center Representative conducting patient experience surveys via outbound calls for healthcare organization. Ensuring data accuracy and maintaining confidentiality while enhancing patient feedback process.

Posted 6/5/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct patient experience surveys via outbound phone calls.
Clearly explain survey purpose and questions to respondents in a neutral, professional manner.
Accurately record survey responses and ensure data integrity.
Maintain strict confidentiality and comply with HIPAA and organizational privacy policies.
Meet productivity, quality, and response rate benchmarks.
Handle patient interactions with empathy, professionalism, and cultural sensitivity.
Identify and escalate patient concerns or issues according to established procedure.
Document call outcomes and update survey systems accurately.
Participate in training, calibration sessions, and quality assurance reviews as required.

Requirements

What you’ll need

High school diploma or equivalent required
Previous experience in healthcare, call centers, patient engagement, or survey research preferred
Strong verbal communication and active listening skills
Ability to read and follow standardized scripts without biasing responses
Basic computer proficiency and experience with data entry systems
Ability to manage sensitive conversations professionally and compassionately

Benefits

Comp & perks

Remote work environment
Health benefits paid for employees
Flexible Paid Time Off Policy
11 company holidays per year
Paid parental leave
401K with matching contributions
Learning and development allowance
A diverse, inclusive, and fun team!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrysurvey researchdata integrity

Soft Skills

verbal communicationactive listeningempathyprofessionalismcultural sensitivity

Certifications

high school diploma