Customer Care Representative I
Deckers Brands
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Listening carefully to each customer with courtesy and patience
- Troubleshooting and utilizing resources to come up with personalized solutions
- Building customer relationships - earn their loyalty and trust by being kind and helpful
Requirements
- One or more years of customer contact handling utilizing both written and verbal communication preferred
- Proficiency with technology and its function as a resource for solving problems
- A proven track record of meeting KPI’s, Metrics and Goals
- A working knowledge of Microsoft Office
- The ability to work any assigned shift within Customer Care’s hours of operation
- A flexible schedule and the ability to work overtime as needed
Benefits
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development
- Health and Wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer contact handlingtroubleshootingproblem solvingmeeting KPIsmeeting metricsmeeting goalsMicrosoft Office
Soft skills
listeningcourtesypatiencebuilding customer relationshipsearning loyaltykindnesshelpfulness