Customer Care Representative II – Coach
Deckers Brands
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Junior
About the role
- Provide excellent customer service as a subject matter expert
- Assist with resolving customer challenges and support CCRI representatives
- Act as a communication link between Level I Customer Care Representatives and the Team Lead
- Answer inquiries regarding product and operational questions
- Identify and propose solutions to bottlenecks and customer concerns
Requirements
- Interpersonal skills that enable you to work with people at all levels
- Positive and professional with a focus on solving problems
- Excellent organizational skills with ability to perform multiple tasks
- One or more years of customer contact handling
- Proficiency with technology
- A demonstrated track record of meeting KPI’s, Metrics and Goals
- A working knowledge of Microsoft Office
- The ability to work any assigned shift within Customer Care’s hours of operation
- A flexible schedule and the ability to work overtime as needed
Benefits
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development
- Health and Wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingKPImetricsgoalsMicrosoft Office
Soft skills
interpersonal skillsorganizational skillscommunicationflexibilityprofessionalism