Operations and Service Coordinator

Renuity

full-time

Posted on: 9/7/2025

Origin: • 🇺🇸 United States

✨ AI Apply

Junior

About the role

Verify customer information and ensure contact information is correct prior to dispatching.
Schedule, reroute, and reschedule sales representatives to coordinate and prioritize the sales schedule.
Pull leads forward to fill same-day and next-day appointment boards.
Continuously make outbound calls to fill open positions and confirm appointments when confirmations are in overflow.
Monitor the route and status of sales representatives and make real-time adjustments to maximize efficiency.
Communicate regularly with sales representatives to gather appointment dispositions and report outcomes to appropriate teams.
Enter and manage all leads generated from home show events and retail venues into Lead Perfection.
Document each call attempt with the appropriate disposition and include any notes provided by marketing representatives.
Contribute to a positive team environment and assist with other Call Center duties as needed.

1+ year(s) of experience as a dispatcher or related position preferred
Excellent problem-solving abilities and attention to detail.
Strong computer skills with experience in Microsoft office.
Ability to work independently and as a part of a team.
Excellent communication and active listening skills.
Ability to multi-task, prioritize, and manage time effectively.
Demonstrates strong critical thinking skills and the ability to make sound judgements
Goal-oriented and self-motivated with a desire to achieve targets.
Open to feedback for continuous improvement and growth.
Willingness to submit to a post-offer, pre-employment background check (criminal background checks).