Tech Stack
AzureCyber SecurityFirewallsiOSJamfMacOS
About the role
- Manage, secure, and optimize servers, networks, and enterprise systems across a growing, multi-location business
- Handle system configuration, software deployment, cybersecurity, troubleshooting, and data recovery
- Implement, administer, monitor, and provide technical support for end user computing
- Ensure network and Internet connectivity for end user computing devices
- Support operating systems including Windows, MacOS, iOS, and iPadOS
- Provision, maintain, retire, and relocate end user technology equipment (IMACD)
- Implement and monitor end user device security, including user/group and file/folder permissions, group policies, and local security policies
- Identify, analyze and implement service enhancements, upgrades and technology solutions to improve end user satisfaction
- Ensure adherence to corporate policies through periodic reporting and compliance programs
- Serve as local Service Desk contact at collocated division and escalate issues to Technology Services management
- Provide technical support for new systems and associated change management efforts
- Manage physical inventory of end user computing devices and software using technology management platforms
- Act as liaison to end users for IT requests and inquiries and collaborate with Technology Services team
- Provide technology services and project support to all Renuity divisions and locations
- Provide on-call support after-hours and on weekends as necessary
- Configure, deploy, and manage firewalls, switches, routers, and patch panels
- Set up, monitor, manage, and maintain audio/video equipment
Requirements
- BS or BA in information systems, computer science or related field
- 4+ years of information technology experience
- Supporting Windows, macOS, iOS, and iPadOS
- Use of endpoint management technology (e.g., JAMF, Microsoft Intune, Pulseway RMM, etc.)
- Use of endpoint security technology (e.g., CrowdStrike, Arctic Wolf, Cisco Umbrella, BitLocker, FileVault, etc.)
- Administration of M365, including licensing, SSO and MFA
- Software deployment, including Microsoft 365 applications, using JAMF and Intune
- Willingness to provide on-call after-hours and weekend support as necessary
- Preferred: Azure Fundamentals certification, A+ certification, Network+