System Administrator

• Implements, administers, monitors, and provides technical support for end user computing
• Ensures network and Internet connectivity for end user computing devices
• Supports operating systems including Windows, MacOS, iOS, and iPadOS
• Provisions, maintains, retires, and relocates end user technology equipment (IMACD), including workstations, laptops, phones, tablets, monitors, printers, scanners, peripherals
• Implements and monitors end user device security, including user and group permissions, file and folder permissions, group policies, local security policies
• Identifies, analyzes and implements service enhancements, upgrades and technology solutions to enable business functions and improve end user satisfaction
• Ensures adherence to corporate policies through periodic reporting and compliance programs
• Serves as local Service Desk contact at collocated division
• Proactively escalates issues to Technology Services management
• Provides technical support for new systems and associated change management efforts
• Manages physical inventory of end user computing devices, software, and other information systems leveraging associated technology management platforms
• Acts as liaison to end users for information technology related requests and inquiries
• Participates in Technology Services team meetings and actively collaborates with peers
• Provides technology services and project support to all Renuity divisions and locations
• Provides on-call support after-hours and on weekends as necessary
• Configure, deploy, manage firewalls, switches, routers, and patch panels
• Set up, monitor, manage, and maintain audio/video equipment

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