Fulfillment IT Specialist
Belden Inc.
Salary
💰 $110,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudCyber SecurityFirewallsJamfLinux
About the role
- Understand and improve the existing IT ticket management process to better support onsite and remote team members needs and issues with proper SLAs
- Take ownership of all the internal IT and security systems and build a roadmap to maintain, upgrade and replace as needed
- Automate the management of services and devices located in-house and with remote workers. Write automation scripts to gather data from the devices and run needed actions.
- Support Tier-1 IT tickets from our internal team members
- Manage and drive vendor relationships around IT services, equipment and other special projects
- Handle day-to-day IT tickets from employees within the defined SLAs but also understand the nature and trend of different tickets to make strategic changes to the IT roadmap and plan
- Help with employee onboarding and offboarding. Closely work with HR and also develop the feedback loop to improving both onboarding and offboarding experiences
- Monitoring daily operations, including server hardware, software, and operating systems.
- Coordinating technology installations, upgrades, and maintenance
- Selecting and purchasing new and replacement hardware and software, when necessary
- Testing, troubleshooting, and modifying information systems so that they operate effectively
- Remaining up to date with advances in technology, industry best practices, cybersecurity trends, threats, and regulatory requirements to help the company
- Establish a process to work closely with a compliance team to do risk assessments, internal audits for gaps and do analysis to identify potential security weaknesses and recommend appropriate remediation measures
- Educate employees on IT best practices around security, such as Phishing, working from home etc
Requirements
- Prior working experience of at least 5 years as an IT Manager or relevant experience
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems - Windows, Mac, Linux
- Experience with managing devices using JAMF and Microsoft Intune
- Working experience with writing and executing PowerShell or similar scripting languages
- Experience working with Azure Cloud, especially Entra ID (Active Directory), Windows Server, and Azure VPN
- Hands-on experience with computer networks, network administration and network installation
- Experience working with Cisco Meraki or similar equipment
- Experience with managing Google Workspace/GSuite
- Experience working with JIRA Service Management or similar ticketing tools
- Strong creative and analytical thinking
- BS in Computer Science, MIS or similar field
- Good understanding and experience of implementing controls and mitigating risks related to one or more of GDPR, PCI, HIPAA and other information security and data privacy standards
- Solutions driven and proactive with hacker mindset to debug issues and get to the root of the problem or identify issues that are hidden
- Experience conducting risk assessments, vulnerability assessments, and penetration testing
- Solid understanding of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, etc.
