Tech Stack
AzureCyber SecurityFirewallsiOSJamfMacOS
About the role
- Implements, administers, monitors, and provides technical support for end user computing
- Ensures network and Internet connectivity for end user computing devices
- Supports operating systems including Windows, MacOS, iOS, and iPadOS
- Provisions, maintains, retires, and relocates end user technology equipment (IMACD)
- Implements and monitors end user device security, including user and group permissions, file and folder permissions, group policies, local security policies
- Identifies, analyzes and implements service enhancements, upgrades and technology solutions
- Ensures adherence to corporate policies through periodic reporting and compliance programs
- Serves as local Service Desk contact at collocated division
- Proactively escalates issues to Technology Services management
- Provides technical support for new systems and associated change management efforts
- Manages physical inventory of end user computing devices, software, and other information systems
- Acts as liaison to end users for information technology related requests and inquiries
- Participates in Technology Services team meetings and actively collaborates with peers
- Provides technology services and project support to all Renuity divisions and locations
- Provides on-call support after-hours and on weekends as necessary
- Configure, deploy, manage firewalls, switches, routers, and patch panels
- Set up, monitor, manage, and maintain audio/video equipment
Requirements
- BS or BA in information systems, computer science or related field
- 4+ years of information technology experience
- Supporting Windows, macOS, iOS, and iPadOS
- Use of endpoint management technology (e.g., JAMF, Microsoft Intune, Pulseway RMM, etc.)
- Use of endpoint security technology (e.g., CrowdStrike, Arctic Wolf, Cisco Umbrella, BitLocker, FileVault, etc.)
- Administration of M365, including licensing, SSO and MFA
- Software deployment, including Microsoft 365 applications, using JAMF and Intune
- Configure, deploy, manage firewalls, switches, routers, and patch panels
- Set up, monitor, manage, and maintain audio/video equipment
- Preferred: Azure Fundamentals certification, A+ certification, Network+