Rentokil Pest Control North America

Outside Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily
• Complete daily activities and sales performance using the company sales CRM

Outside Sales Professional

Manager

• Develop and execute long-term delivery strategies for North American infrastructure, aligning technical milestones with core business objectives and senior leadership's vision.
• Lead the full lifecycle of strategic projects, ensuring all deliverables meet rigorous scope, budget, and quality standards while maintaining optimal resource utilization.
• Leverage operational data and external best practices to streamline workflows, identify innovation opportunities, and drive a culture of continuous improvement.
• Establish robust program management frameworks using Jira to track progress, manage templates, and provide transparent reporting on critical initiatives.
• Proactively identify delivery bottlenecks and security risks, performing root cause analysis to implement creative solutions and contingency plans.
• Act as the primary liaison between Architecture, App Dev, Finance, and the ePMO to synchronize infrastructure requirements with non-infrastructure business goals.
• Partner closely with Financial Business Partners to ensure accuracy in financial reporting and cost control across the infrastructure landscape.
• Lead and participate in PI (Program Increment) planning sessions to align platform requirements across various teams and ensure seamless release lifecycles.
• Direct cross-functional teams by providing guidance and mentorship, fostering a high-performance environment rooted in collaboration and accountability.
• Serve as the central point of contact for internal clients and global partners, managing an effective meeting cadence to resolve issues and maintain strong organizational relationships.

IT Delivery Manager

Account Executive

• Prospecting for new clients with the objective of selling pest elimination solutions
• Cold calling and prospecting for new business opportunities
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Presto-X's programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with Service and Operations personnel to maximize growth opportunities
• Represent yourself and the Presto-X brand as a premium provider of Brand Protection Services to clients and prospects

Regional Account Executive

Operations

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Operations Manager

Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily

Residential Sales Specialist

Inside Sales

• Sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically
• Meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service
• Manage inbound daily sales calls expectations
• Maintain a 60% or better closing rate and convert customer call-ins
• Execute the Inside Sales 6 Step Sales Approach
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
• Support campaigns other than Inbound during non-peak months
• Meet or exceed an average monthly call quality score above 75%

Inside Sales Professional

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily
• Complete daily activities and sales performance using the company sales CRM

Customer Support

• Utilize route analysis software to adjust territory plans and create effective daily and weekly tactical route plans
• Perform data analysis of plans, resource availability, and territory
• Maintain geographic codes, addresses, and customer information
• Report metrics daily to Service Planning Supervisor and Branch Managers/Technicians
• Create summary reports daily and provide them to the supervisor

Planning Specialist, Customer Experience

Payroll

• Overseeing all aspects of payroll processing for a multi-state employee population
• Leading a team of payroll professionals
• Ensuring compliance with all federal, state, and local payroll tax laws and regulations
• Developing and implementing payroll strategies that align with company goals
• Managing relationships with external payroll providers, tax authorities, and other relevant vendors
• Overseeing the accurate and timely processing of weekly and semi-monthly payroll for all employees
• Managing all payroll tax filings, including federal, state, local income taxes, and Canada/providences
• Ensuring accurate and timely processing of all payroll deductions
• Overseeing year-end payroll activities, including W-2 processing and reconciliation
• Managing and resolving complex payroll issues, discrepancies, and employee inquiries

Director, Payroll

Human Resources

• Own the performance, reliability, and quality of the HR service delivery model, ensuring core services are executed accurately, consistently, and at scale across a globally integrated team
• Lead the stabilization of the service model post-transition, closing operational gaps, improving execution quality, and building the discipline required to deliver at the standard the business expects
• Champion the manager and employee service experience as a top priority - measuring it rigorously, acting on what the data shows, and treating every friction point as a problem worth solving
• Move beyond speed and volume metrics to understand whether people actually feel well-served
• Drive the transformation of how HR work gets done - identifying manual, high-volume, and repeatable processes and redesigning them through automation, AI-enabled workflows, and digital self-service solutions that reduce ticket volume, eliminate rework, and improve the experience
• Act as the primary process engineer for HR, auditing end-to-end workflows to eliminate waste, duplication, and unnecessary complexity, and enforcing scalable, standardized ways of working across the organization
• Shape the performance framework for HR services - moving beyond SLA compliance to measure what actually matters: experience quality, automation adoption, first-contact resolution, error severity, efficiency, and business impact
• Lead, develop, and set high standards for a team of HR service professionals, while providing dotted-line direction and performance oversight to a broader globally distributed service team
• Drive the performance and continuous improvement of the external service delivery partnership, setting clear expectations, building accountability, and pushing the model toward greater quality, efficiency, and innovation
• Act as the gatekeeper for new work entering the service model, ensuring new processes and requests are designed for scale, operationally sound, and ready to execute before launch
• Provide the HR Leadership Team with a clear, data-driven view of service capacity, operational risk, and execution readiness to support sound prioritization and decision-making.

Senior Manager, HR Global Services – Transformation

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

Risk

• Develop, implement, and enhance a comprehensive data governance framework, including data policies, standards, and processes.
• Define the technical roadmap for master data hubs, including real-time vs. batch integration.
• Implements data rules into systems (API validation, schema constraints, lineage).
• Establish and lead a Data Stewardship program.
• Define data quality metrics and oversee the monitoring and remediation of issues.
• Maintain the enterprise data catalog and business glossary to ensure a 'single source of truth'.
• Collaborate with Legal and IT to ensure data privacy (GDPR, CCPA, etc.) and security standards are met.
• Assess organizational data literacy, identifying skill gaps and delivering tailored training programs.

Director, Data Governance and Enablement

• Support the market field operations by performing general administrative day-to-day and ad hoc tasks
• Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements
• Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets
• Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation
• Manages and provides support for the Regional and National Account Customer Portal
• Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs
• Processes specialist payroll and commissions including entering approved time off requests into PestPac, adjusting time as directed by leadership, auditing for time and/or production abnormalities and submitting time to payroll
• Compiles month-end reporting such as the Portfolio, A/R Billing, and Cash and Service Completion Reporting
• Processes customer payments, updates credit card information, and submits deposits to the corporate office
• Supports regional leadership with complaints and disputes through gathering customer account information and history
• Works cross-functionally with Retention Specialists to process cancellations and adjustment of services
• Works on miscellaneous projects as assigned

Customer Experience Administrator

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis using expert knowledge of the company's products and services that result in the sales of the organization's pest control solutions
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete daily activities and sales performance using the company sales CRM