RemotePass

Customer Success Manager

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Collect and analyze customer feedback to provide actionable insights that shape product development.
• Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Ensure customers realize the full value of RemotePass's services to foster business growth and profitability.

Customer Success Manager, Individual Contributor – Global