RemotePass

Customer Success Manager

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
• Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Senior Customer Success Manager

Human Resources

• Own day-to-day HR operations for RemotePass's internal, globally distributed team, keeping everything running reliably
• Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense
• Be the go-to point of contact for the team on any HR query or issue, resolving matters promptly and with care
• Run performance review cycles end-to-end, from set-up and coordination through to follow-through
• Lead and support the TA function, staying hands-on with hiring where needed and keeping the recruitment pipeline moving
• Lead, coach, and develop the team as RemotePass expands, balancing your own delivery with managing others
• Maintain compliance with internal HR policies and local employment requirements across the countries where our team works
• Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status
• Collaborate cross-functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team

Head of HR Operations

General Counsel

• Advise internal stakeholders on complex employment law matters across the EMEA region.
• Provide practical, commercially focused guidance throughout the employee lifecycle, including hiring, onboarding, disciplinary processes, performance management, restructurings, redundancies, terminations, employee transfers and post-employment obligations.
• Support high-risk employee relations matters and litigation strategy with external counsel.
• Assess legal risks relating to international hiring, Employer of Record operations, immigration, benefits and workforce mobility.
• Partner with local counsel worldwide to deliver accurate and pragmatic legal advice.
• Develop risk mitigation strategies while balancing commercial objectives.
• Mentor and support Legal Specialists, Legal Associates and Legal counsels.
• Review complex legal advice before it is delivered externally.
• Help establish best practices, legal playbooks and quality standards across the legal function.
• Act as an escalation point for sensitive or business-critical legal matters.
• Design templates, automation and legal workflows that improve efficiency without compromising quality.
• Partner with Product and Engineering to translate legal requirements into scalable platform functionality.
• Drive continuous improvement across legal processes.
• Advise on GDPR and privacy matters affecting employees, contractors and customers.
• Support internal compliance initiatives, audits and regulatory requirements.

Senior Legal Counsel

• Working alongside the Head of Customer Success, you will get to lead, coach, and support a team of Customer Success Managers to meet performance and growth targets.
• Define team priorities and processes to ensure clients receive proactive, timely and strategic support.
• Run regular 1:1s, feedback sessions to track individual performance.
• Monitor and support the execution of client expansion strategies.
• Help the team identify revenue opportunities and ensure consistent delivery against revenue targets.
• Track and report key performance metrics.
• Oversee the portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies.
• Support team to achieve targets for logo churn and revenue retention.
• Create frameworks to help the team proactively address pain points before they escalate.
• Improve team workflows to ensure consistency in onboarding, account management, and client communication.
• Lead team capacity planning and ensure scalable coverage of a growing client base.
• Support in the implementation of playbooks and best practices for client segmentation, and success planning.
• Partner with the Head of Customer Success on team planning, strategy, and reporting.
• Act as the operational bridge between CSMs and internal teams.
• Communicate and track customer feedback and insights to inform product and service improvements.

Customer Success Team Lead

• Take ownership of the entire HR lifecycle for employees under the EOR model, covering everything from onboarding to daily HR to off boarding.
• Lead and supervise a team of HR and onboarding specialists, providing guidance and support to ensure their productivity and efficiency.
• Manage SLAs and OKRs to achieve operational excellence
• Build, train, and scale a world-class remote team
• Collaborate effectively with teams, including Sales, Product, and Payroll, to ensure seamless coordination between departments, facilitate efficient workflows, and resolve problems.
• Document and maintain detailed processes related to EOR operations, ensuring clarity, consistency, and compliance with company policies and regulations.
• Enhance the employee experience consistently by adopting industry best practices, swiftly addressing issues, and cultivating a supportive work atmosphere.

Employee Experience Manager

Full-stack Engineer

• Responsibilities:
• - Own the end-to-end outbound strategy - ICP definition, segmentation, target account selection, and channel mix across email, LinkedIn, calling, and signal-based plays.
• - Build and manage the outbound tooling stack - Clay, Apollo, HubSpot, dialers, enrichment platforms, and AI-powered tooling.
• - Design and ship enriched, scored target account lists that feed a steady, high-quality flow into the SDR team.
• - Develop, write, and continuously iterate on outbound sequences based on testing and data insights, run structured A/B tests on subject lines, send-times, channels, and messaging.
• - Build and own the outbound reporting layer from activity-to-meeting, meeting-to-opp, opp-to-revenue and partner with sales leadership on weekly performance reviews.
• - Lead pipeline attribution and the outbound experimentation roadmap, documenting learnings so the team doesn't relearn them.
• - Drive the adoption of AI and LLM-powered outbound - agentic workflows, signal-based triggers (job changes, funding, hiring intent), and personalization at scale.
• - Partner cross-functionally with the SDR team, AEs, RevOps, Marketing, and Data to ensure the outbound system is wired into the broader revenue motion.
• - Act as the technical RevOps lead for any new outbound initiative - new market, new segment, new product motion.

Senior Customer Success Manager

Head of HR Operations

Senior Legal Counsel

Customer Success Team Lead

Senior Customer Success Manager

Employee Experience Manager

GTM Engineer