RemotePass

Product Marketing

• Conduct customer interviews to test messaging, validate pain points and uncover fresh insights that refine our positioning.
• Build and maintain the company’s central messaging house and positioning documents , ensuring consistency across all channels.
• Create compelling assets such as sales decks, competitive battle cards (e.g., “Us vs. competitiors”), product one-pagers, and case studies that equip our commercial teams to win.
• Lead all GTM strategy meetings for new product launches, coordinating closely with Product, Sales, and Marketing to ensure alignment and impact.
• Continuously monitor competitor messaging and G2 reviews to identify new differentiation opportunities and strategic insights.
• Work with the sales team to move conversations away from price by providing strong, defensible positioning and polished enablement tools that increase credibility and improve the opportunity-to-close-won ratio.
• Ensure innovative features generate the market “buzz” they deserve by translating complex engineering work into clear customer value.

Product Marketing Manager

Customer Support

• Provide technical support in Arabic, ensuring precise and professional communication with users
• Contribute to building and maintaining the Arabic Help Center, including drafting and localizing articles, FAQs, and guides
• Diagnose and resolve issues related to platform usage, payments, account management, and technical challenges
• Maintain a clear, up-to-date knowledge base to empower customers and improve efficiency
• Strive to exceed expectations by delivering accurate, timely, and empathetic support
• Collaborate with Product, Tech, and CSM to flag issues, suggest improvements, and optimize user experience
• Log and track interactions accurately, highlight recurring issues to the manager, and propose solutions to improve workflows and user experience
• Be open to working across different time zones, including evenings or weekends when needed

Customer Support Agent, Arabic, English

Sales

• Lead and grow a team of high-performing Account Executives across multiple regions
• Drive pipeline generation, deal execution, and quota attainment
• Recruit, train, lead, and mentor Account Executives across multiple markets
• Conduct weekly 1:1s, pipeline reviews, and deal coaching to ensure quota attainment
• Identify, pursue, and close new business with mid-market and enterprise clients
• Monitor key sales metrics and take corrective action to improve performance
• Optimize and implement sales methodologies to enhance conversion rates
• Partner with Marketing, SDR, partnerships and RevOps to convert leads and optimize territories
• Analyze sales performance data and provide regular performance reports to senior management
• Deliver accurate forecasts and performance reports to leadership
• Drive a culture of accountability, resilience, and continuous learning

Director of Global Sales

Customer Success Manager

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Collect and analyze customer feedback to provide actionable insights that shape product development.
• Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Ensure customers realize the full value of RemotePass's services to foster business growth and profitability.

Product Marketing Manager

Customer Support Agent, Arabic, English

Director of Global Sales

Customer Success Manager, Individual Contributor – Global