Senior Customer Success Manager

RemotePass

. Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.

Posted 7/20/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on onboarding, relationship building, and driving customer satisfaction. Proven ability to analyze customer feedback and collaborate across departments to enhance service value and support growth.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisSaaS ExperienceInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingClient Lifecycle ManagementCustomer Feedback AnalysisUpsellingCross-Selling

Soft Skills

Relationship BuildingProblem SolvingTime ManagementCollaboration

Industry Keywords

EORHR-TechPayrollGlobal EmploymentCustomer Advocacy

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Requirements

What you’ll need

5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
Exceptional interpersonal and communication skills.
Proven ability to build strong customer relationships and drive customer satisfaction.
Analytical mindset with the ability to gather insights from data to make informed decisions.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Comfortable working US Eastern Time (EST) hours, regardless of your physical location.
Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Benefits

Comp & perks

Be part of a fast-growing global company revolutionizing remote work management.
Work in a collaborative and inclusive environment that values innovation and creativity.
Opportunities for professional growth and development.
Competitive, uncapped variable compensation tied directly to the accounts you grow.