Remote

Human Resources

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
• Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

Senior HR Lifecycle Specialist, Employee Relations and Transitions – APAC

Customer Support

• Respond to customer inquiries via phone, email, and online platforms
• Assist clients with travel-related questions and reservation support
• Provide accurate information regarding itineraries, policies, and services
• Maintain organized customer records within company systems
• Resolve customer concerns professionally and efficiently
• Collaborate with team members and travel partners as needed
• Deliver a positive customer experience from inquiry through completion

Customer Service Representative – Travel Agency

General

• Provide legal and strategic guidance to clients on immigration compliance service delivery.
• Monitor and control Remote products and services for immigration compliance.
• Establish, maintain, and strengthen relationships with clients and internal stakeholders.
• Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction.
• Analyze, prepare, and submit visa/work permit applications.
• Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation.
• Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution.
• Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases.
• Control case statuses by effectively utilizing case management and billing systems.
• Apply immigration knowledge to provide solution-based responses when dealing with complex client cases.
• Be a team player who can work autonomously and take ownership of day-to-day tasks.
• Proactively improve processes through automation and documentation.

Mobility Specialist

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team
• guide, coach, and develop direct reports
• foster a positive team culture across international borders in a remote environment
• lead performance management through bi-annual evaluations
• drive recruitment, training, mentoring, and supervision of regional team
• serve as subject matter expert on all high-risk Time & Attendance related topics
• partner across domains to enhance T&A processes and standard operating procedures
• ensure efficient, compliant delivery of Time & Attendance services
• resolve escalated T&A issues through detailed analysis
• champion the responsible adoption of AI-assisted tools within the team

HR Manager, Lifecycle Time & Attendance – APAC

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team.
• navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision.
• influence ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity.
• guide, coach, and develop direct reports to build a high-performing T&A team.
• foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• oversee bi-annual evaluations and align individual and team goals with business objectives in our high-performance culture.
• drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics.
• partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
• improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.

HR Manager – Lifecycle Time & Attendance

Procurement

• Serve as a subject matter expert and escalation point on all Contract Management related topics
• Identify and provide guidance, coaching, and development opportunities to direct reports to build a high performance team.
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team to support their growth and development.
• Collaborate efficiently across multiple domains, including but not limited to Operations, Product, Engineering, Legal and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives.
• Improve & optimise Lifecycle Contracts Management team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
• Be able to go from “scout to scale” and actually start things up
• Be an internal and external champion of Remote's values and Lifecycle team's goals.

Remote

Senior HR Lifecycle Specialist, Employee Relations and Transitions – APAC

Customer Service Representative – Travel Agency

Customer Service Representative – Travel Agency

Customer Service Representative – Travel Agency

Customer Service Representative – Travel Agency

Customer Service Representative – Travel Agency

Mobility Specialist

Mobility Specialist

Mobility Specialist

Mobility Specialist

HR Manager, Lifecycle Time & Attendance – APAC

HR Manager – Lifecycle Time & Attendance

HR Manager, Lifecycle Contract Management – APAC

HR Manager – Lifecycle Contract Management

HR Manager – Lifecycle Contract Management