Senior Product Designer II, AI Customer Agent
HubSpot
Go
Merchant Success Manager
Remark
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $70,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Act as Remark’s primary point of contact for merchants from contract signing through launch, ensuring a smooth, efficient onboarding experience.
- Train merchant teams and set them up for success using Remark’s platform.
- Guide merchants through ongoing adoption and expansion of Remark’s solutions to boost performance and optimize workflows.
- Fine-tune AI models and create training for Remark’s expert network to align responses with merchant brand voice.
- Conduct regular check-ins, strategy sessions, and business reviews to improve KPIs like conversion rates, average order value, and customer retention.
- Analyze usage data and shopping trends to uncover opportunities and provide actionable recommendations.
- Provide hands-on support, troubleshoot challenges, and coordinate with internal teams to resolve issues.
- Advocate for merchants internally by collecting feedback and sharing priorities with product and engineering.
- Collaborate with Sales, Marketing, Product, and Engineering to maximize merchant success and identify expansion opportunities.
Requirements
- Must be able to commit to at least 3 days/week in person in our Denver, CO office location
- 3+ years of experience in customer success, consulting, analytics, strategy & operations, or other data-driven roles
- Strong communication and relationship-building skills, with the ability to guide merchants through onboarding and foster long-term partnerships by setting clear expectations and driving ongoing success
- Highly organized and detail-oriented, able to manage multiple onboarding timelines and track progress efficiently
- Ability to problem-solve and proactively address challenges, ensuring a seamless onboarding experience for brands
- Experience analyzing customer data and performance metrics using tools such as Excel, Looker, PowerBI, etc. to showcase Remark’s value and improve retention
- Interest in AI and its applications, with a willingness to learn how to fine-tune AI models
- Deep knowledge of e-commerce and online shopping trends, with a passion for helping merchants across diverse industries succeed
