Remark

Customer Success Manager

• Act as Remark’s primary point of contact for merchants from contract signing through launch, ensuring a smooth, efficient onboarding experience.
• Train merchant teams and set them up for success using Remark’s platform.
• Guide merchants through ongoing adoption and expansion of Remark’s solutions to boost performance and optimize workflows.
• Fine-tune AI models and create training for Remark’s expert network to align responses with merchant brand voice.
• Conduct regular check-ins, strategy sessions, and business reviews to improve KPIs like conversion rates, average order value, and customer retention.
• Analyze usage data and shopping trends to uncover opportunities and provide actionable recommendations.
• Provide hands-on support, troubleshoot challenges, and coordinate with internal teams to resolve issues.
• Advocate for merchants internally by collecting feedback and sharing priorities with product and engineering.
• Collaborate with Sales, Marketing, Product, and Engineering to maximize merchant success and identify expansion opportunities.

Merchant Success Manager