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IT Support

• Configuring and setting-up workstations and laptops for our on-site customers
• Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
• Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
• Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
• Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
• Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time

Help Desk Tech