CRM Analyst

RELX

CRM/Salesforce Analyst focusing on Salesforce enhancements and analytics for sales teams' efficiency and scalability. Collaborating with cross-functional teams to support decision-making and improve business outcomes.

Posted 5/21/2026full-timeFlorida, Kentucky, Montana, New York • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $98,600 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support the Sales organization with a variety of Sales Operations and CRM-related tasks, including reviewing, analyzing, and fulfilling business support requests
Collaborate with cross-functional stakeholders to gather requirements, recommend solutions, and implement Salesforce enhancements aligned to business needs
Design, build, and maintain Salesforce automations and process improvements, including flows, validation rules, approval processes, and other declarative tools
Configure Salesforce to support business processes, including custom objects, fields, page layouts, record types, and security settings
Assist with Salesforce administration activities, including user access support, territory alignment, account setup, and sales crediting requests
Develop, maintain, and deliver standard and ad hoc reports, dashboards, and analytical insights to support decision-making and identify trends, risks, and opportunities
Ensure data quality, accuracy, and integrity across Salesforce through monitoring, validation, and data management activities
Support and troubleshoot day-to-day Salesforce issues, working with users to resolve problems efficiently and effectively
Monitor system performance and existing processes to identify opportunities for optimization, scalability, and continuous improvement
Stay current with Salesforce releases, features, and best practices; proactively recommend enhancements that improve business outcomes
Create and maintain system, process, and technical documentation to support knowledge transfer, audit readiness, and long-term platform sustainability
Participate in Jira-based work management using Copado, including UAT testing and, when assigned, implementing changes and promoting them through Salesforce environments

Requirements

What you’ll need

Salesforce Administrator Certification
Hands-on experience with Salesforce administration, including automation tools such as flows, approval processes, validation rules, and process builder
Intermediate proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP/XLOOKUP)
Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations
Ability to manage multiple tasks and deadlines with strong attention to detail
Effective communication skills, with the ability to explain complex information in a clear and straightforward manner
Experience working within established procedures while exercising sound judgment and initiative
3+ years of experience working in a Sales Operations or CRM role with another company
Experience supporting a sales organization in a cross-functional environment
Advanced experience with Salesforce reporting and dashboards
Experience supporting or integrating Salesforce with other business systems, including CPQ knowledge
Familiarity with Tableau or other BI/analytics tools
Experience or exposure to AI-driven solutions, Salesforce AI capabilities, and/or Agentforce
Experience working in Agile environments using Jira and Copado for deployment and release management

Benefits

Comp & perks

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match and an Employee Share Purchase Plan
Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationSalesforce automationSalesforce reportingSalesforce dashboardsMicrosoft Exceldata managementdata qualityanalytical insightsprocess improvementCPQ knowledge

Soft Skills

analytical skillsproblem-solving skillsattention to detaileffective communicationtime managementinitiativecollaborationcross-functional teamworkadaptabilityjudgment

Certifications

Salesforce Administrator Certification