RELX

DevOps Engineer

• Leads a team responsible for enterprise observability platforms and core development tooling, enabling fast detection, diagnosis, and resolution of production issues
• Owns the reliability, security, scalability, performance, and instrumentation of CI/CD and developer platforms
• Partners with engineering, SRE/Operations, and Security to embed observability and operational excellence across the software delivery lifecycle
• Hire, coach, set priorities, and build a culture of reliability, ownership, learning, and continuous improvement
• Define vision/roadmap and standards for metrics, logs, traces, alerting, dashboards, and service health
• Provide governance and strategic oversight for Azure DevOps, GitHub Enterprise, Jenkins, and related tooling
• Drive reliability & incident excellence
• Manage platforms via Infrastructure as Code; standardize configurations and operational practices
• Ensure auditability, access controls/reviews, and logging meet enterprise requirements
• Convert technical information into business value and coordinate stakeholders across teams

Observability & DevOps Tools Engineering Manager

Account Manager

• Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at assigned customer accounts.
• Identifies, develops and typically closes new sales opportunities.
• Creates demand for the organization's products and services by raising their profile with customers.
• Achieves revenue targets by increasing revenue spend per account.
• May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

Account Manager – Government Accounts

Manager

• Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
• Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
• Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
• Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
• Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
• Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
• Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
• Lead and manage cross- functional teams to ensure the successful and timely delivery of program outcomes aligned with business needs
• Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
• Align education initiatives with business priorities, customer lifecycle needs and revenue goals
• Foster a culture of accountability, collaboration, and innovation within the project teams
• Remain current with industry trends, emerging technologies, and best practices in program management

Education Programs Manager

Pricing Analyst

• Provide consultative deal pricing support to Sales and internal stakeholders, offering guidance on price levels, price structure, tiers, alternative commercial terms, and negotiating trade-offs, to support win probability while protecting margin.
• Review and approve deal price exception requests in accordance with pricing policies, approval thresholds, and governance standards; coordinate required stakeholder input and approvals as needed.
• Collaborate effectively with cross-functional partners involved in deal approvals, including but not limited to Market Planning, Order Fulfillment, Finance, and Professional Services.
• Prepare customer-facing documents that accurately reflect approved pricing and commercial terms; review Legal-produced documents to ensure alignment with approved deal parameters.
• Perform financial analysis to evaluate deal profitability, including modeling the projected financial impact of pricing and commercial decisions.
• Draft customized contract language for non-standard commercial terms as required and determine the appropriate customer documents required.
• Ensure consistent and accurate tracking of customer pricing data and proposal iterations throughout the deal lifecycle; coordinate proposal development efforts with the Sales team and management.
• Proactively identify opportunities for profit optimization and process improvement.
• Perform pricing analysis in support of pricing initiatives using information from multiple sources.
• Perform all other duties as assigned.

Pricing Manager

Account Executive

• Prospecting: Identify and convert key industry players, positioning the event as the primary demand-generation channel of the year
• Consultative selling: Understand clients' marketing and sales challenges to design tailored solutions (exhibit space, content sponsorships, digital activations and branding)
• Pipeline management: Manage complex sales cycles, from market mapping through contract close and payment collection
• High-level networking: Act as the event ambassador, building relationships with decision-makers (C-level executives and Marketing/Sales Directors)

Events/Exhibitions Sales Representative III

• Own and drive growth in our electronic sales business in South Region (Karnataka, Andhra Pradesh, Telangana) via new customer acquisition for our portfolio of e-Sales products (e.g. ClinicalKey Physician, ClinicalKey AI, ClinicalKey Nursing, ClinicalKey Student, Amirsys, Complete Anatomy, Osmosis), across the academic (i.e. medical and nursing schools) and clinical (i.e. hospitals, clinics) market segments
• Managing entire sales process to position Elsevier Health Science Solutions with an emphasis on new business sales
• Contribute to developing a strong regional marketing plan for Karnataka, Andhra Pradesh, Telangana to drive thought leadership, brand awareness and product marketing, alongside the SA Marketing and Customer Engagement team
• Develop an in-depth understanding of market and competitor trends, evaluate their impact on our business and recommend actions where needed to address these market developments
• Support the Regional Manager (SA) in strategizing, planning and executing for future business growth in the region, including exploring opportunities to extend into new market segments, channels and sub-regions.
• Demonstrate product value and drive usage within existing customer base to drive retention and uplift in our renewal business in Thailand, working both directly and through our authorized sales agent(s) as well as our Elsevier Customer Engagement, Customer Support and Product Sales teams

Account Manager – New Business

Content Manager

• Lead Content Associate/Campaign team to produce compelling, audience-first content across all channels including websites, email campaigns, print collateral, social media, video, SMS, infographics, and sales presentations.
• Integrate AI tools to personalize content and optimize performance.
• Develop and refine scalable content workflows and processes.
• Collaborate with sales, digital, and sponsorship teams to align messaging and amplify impact.
• Drive creative ideation and brand storytelling across websites, email, social, and event collateral.
• Launch initiatives to increase engagement and enhance the attendee journey (including A/B testing).
• Monitor performance metrics, apply insights, and iterate strategies for continual improvement.
• Ensure all content aligns with brand voice, tone, and evolving event goals.
• Support the timely execution of assets within the Communications Plan set forth by the Strategy Team, by managing team priorities and timelines to ensure smooth execution and on-time delivery.

Content Manager, Events

Operations

• Contribute to the definition and assert the delivery needs related to the platform strategy in line with Elsevier’s policies and standards.
• Translate strategic objectives (reuse, DevEx, GenAI/automation) into clear plane roadmaps.
• Establish Elsevier’s "platform as a product" operating model—integrating developer experience, governance, and self-service capabilities.
• Build and lead a global platform organization across functional planes (Core Platform, Data & AI Services, Observability, Guardrails, etc.).
• Partner closely with the TIO Strategy Lead, Chief Infrastructure Architect, and Change Management to align operational and cultural changes with delivery models/organizational needs.
• Oversee delivery of the internal developer portal (Backstage) and golden path standards for onboarding, CI/CD, and observability.
• Integrate AI assistants, code generation, and AI-augmented testing within the platform to accelerate development and reduce toil.
• Ensure platform services and related workloads are reliable, observable, and cost-optimized (FinOps and sustainability focus).

Head of Platforms – Technology, Infrastructure and Operations

Customer Support

• Responding to customer inquiries promptly and efficiently
• Processing customer orders, bills, accounts, and applications
• Troubleshooting and resolving customer complaints
• Maintaining consistent service and quality standards
• Collaborating effectively with team members
• Improving processes and knowledge to enhance customer experience

Customer Service Representative

Paralegal

• Draft, review, and negotiate commercial agreements; identify and coordinate resolution of contract issues with internal clients and external customers under attorney supervision.
• Maintain and update contract templates to ensure consistency with company policies and legal standards, including formatting and document translation for strategic customers.
• Manage the contract lifecycle, including execution, renewals, amendments, and tracking key dates; utilize contract management systems and tools (such as PCT, Adobe, DocuSign) for contract tracking and reporting.
• Conduct legal research, draft legal documents, and perform related paralegal tasks to support attorneys.
• Conduct initial review and preparation of pricing documents, ensuring correct format and completeness before attorney review.
• Assist with corporate transactions as assigned.
• Organize electronic legal files for efficient retrieval and compliance.
• Serve as an integral member of the Legal team and forge close working relationships with other departments.
• Collaborate with internal teams (finance, pricing, sales) to gather necessary information for contract preparation and negotiation.
• Oversee and track legal processes, ensuring all moving pieces are coordinated and deadlines are met.
• Provide other specified legal support as requested.

IT Support

• Configuring and setting-up workstations and laptops for our on-site customers
• Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
• Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
• Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
• Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
• Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time