RELX

Customer Success Manager

• Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
• Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
• Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
• Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
• Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
• Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
• Leading regular configuration, optimization, training and delivery projects
• Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
• Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.

Customer Engagement Manager

Consultant

• Guide customers through design, development, testing, deployment, training, and post-deployment optimization to ensure smooth delivery and long-term adoption
• Consult, test, and troubleshoot customer integrations, including Desktop and mobile web fingerprinting RESTful API integration
• Advise application developers, fraud managers, and business leaders on implementation and industry best practices and aid in operationalizing insights from LNRS solutions
• Communicate and present to customer stakeholders
• Occasional travel may be required

Technical Consultant

Analyst

• Analyze price elasticity, deal conversion rates, and discounting trends
• Measure sales velocity, conversion ratios by stage, and lead-source ROI
• Review customer usage and pull manual reports to develop and track customer health scores
• Provide weekly dashboards to sales, finance, and customer success
• Track quota attainment, conversion rates, average deal size, and rep productivity metrics
• PSO sales lead submission and reporting in Salesforce

Pricing and Customer Health Analyst

Account Executive

• Develop and manage a named account list and full sales cycle
• Achieve and exceed revenue targets and key sales metrics
• Work cross-functionally to shape LexisNexis's solutions
• Build relationships with key decision-makers and stakeholders
• Conduct product demonstrations and presentations
• Develop our sales playbook for scaling and documenting learnings

Field Account Executive – Large Law

Full-stack Engineer

• Developing and maintaining full-stack applications supporting our Health and Education platforms and products
• Collaborating with product managers, designers, data scientists, and senior engineers to deliver impactful solutions
• Writing clean, testable, and maintainable code using modern programming languages and frameworks
• Participating in Agile development ceremonies, including sprint planning, stand-ups, and retrospectives
• Contributing to cloud-based, scalable systems that support global users
• Learning and executing industry best practices in software architecture, security, performance, and quality engineering
• Helping translate complex business and healthcare needs into effective technical solutions

Software Engineer I

• Managing customer relationships to become a trusted partner.
• Developing new (influential) relationships, identifying and nurture champions.
• You facilitate product development by liaising between customer and product, identifying requirements in relation to organizations’ ambition.
• Navigating customer queries with relevant internal stakeholders.
• Driving customer satisfaction & customer success.
• Delivering tailored value stories (value reinforcement) and demonstrating product/services ROI.
• Supporting Retention and Renewals.
• Identifying cross-sell & upsell opportunities.

Technical Account Manager

• Collaborate with customers and account managers to maximize the value of the world’s leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability.
• Key responsibilities include proactive account analysis, optimization of risk strategies, and delivering strategic insights during business reviews.
• The role requires a consultative mindset, strong analytical skills, and a focus on delivering measurable customer value.
• You’ll work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce.
• Partner with clients to assess business needs and define project scope, objectives, and deliverables.
• Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
• Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
• Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
• Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
• Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
• Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
• Gather client feedback to inform product development and enhance the overall customer experience.

Senior Technical Account Manager

Data Scientist

• Understand and execute analytic plans with the appropriate statistical or modeling technique.
• Conduct analyses supporting existing and new product development or customer sales opportunities.
• Assemble, merge and parse large amounts of data to detect meaningful trends and patterns.
• Explore opportunities to enhance existing products with new features or new data sources.
• Develop machine learning models, create model code, and work with internal or external stakeholders to validate accuracy of production code.
• Interpret, document, and communicate analytic work to non-technical audiences.
• Provide support to other data scientists across the organization.
• Critical reviews of data experiments to ensure accuracy, completeness, and feasibility.
• Other duties as assigned.

Data Scientist II

General Counsel

• Lead and support contract negotiations with LNRS Business Services customers across the UK and EMEA
• Collaborate with cross-functional teams to review terms and ensure alignment with business needs
• Work closely with the legal team to maintain compliance and consistency in contract language
• Drive improvements in the contracting process
• Provide general support to the legal team, including administrative tasks that enable commercial priorities

Legal Counsel

Machine Learning Engineer

• Bridge Data Science and Engineering to turn experimental NLP/IR/GenAI models into secure, reliable, and scalable services.
• Automate and orchestrate machine learning workflows across major cloud and AI platforms (AWS, Azure, Databricks, and foundation model APIs such as OpenAI).
• Maintain and version model registries and artifact stores to ensure reproducibility and governance.
• Develop and manage CI/CD for ML, including automated data validation, model testing, and deployment.
• Implement ML Engineering solutions using popular MLOps platforms such as AWS SageMaker, MLflow, Azure ML.
• Scale end-end custom Sagemaker pipelines.
• Design and implement ML pipelines that utilize Elasticsearch/OpenSearch/Solr, vector DBs, and graph DBs.
• Build evaluation pipelines: offline IR metrics (NDCG, MAP, MRR), LLM quality metrics (faithfulness, grounding), and A/B testing.

Senior ML Ops Engineer

• Automate and orchestrate machine learning workflows across major cloud and AI platforms (AWS, Azure, Databricks, and foundation model APIs such as OpenAI).
• Maintain and version model registries and artifact stores to ensure reproducibility and governance.
• Develop and manage CI/CD for ML, including automated data validation, model testing, and deployment.
• Implement ML Engineering solutions using popular MLOps platforms such as AWS SageMaker, MLflow, Azure ML.
• Scale end-end custom Sagemaker pipelines.
• Design and implement ML pipelines that utilize Elasticsearch/OpenSearch/Solr, vector DBs, and graph DBs.
• Optimize infrastructure costs through monitoring, scaling strategies, and efficient resource utilization.
• Stay current with the latest GAI research, NLP and RAG and apply the state-of-the-art in our experiments and systems.

Attorney

• Monitors and analyzes employment law developments
• Writes, edits and updates material on existing legislation and cases
• Drives and/or supports content strategy by identifying gaps
• Peer-reviews colleagues’ work for effectiveness and usefulness
• Works in close partnership with business functions to develop new offerings
• Identifies content gaps and prioritizes critical content asset expansion

Legal Editor

• Prospecting for new business sales through a high volume of cold calling and follow up in assigned territory
• Learning, understanding and demonstrating our world class products to prospects
• Certification and mastery around demonstrating our world class products
• Achieving or exceeding consistent monthly, quarterly, annual sales goals and sales KPIs

Field Account Executive – Federal Government Accounts

Marketing

• Support the execution of integrated marketing campaigns for the U.S. and EMEA regions, including email marketing, thought leadership promotion, webinars, and lead nurture workflows.
• Collaborate with regional Sales teams and Event Lead to support third-party sponsored events and tradeshows.
• Partner with key stakeholders to support in-person, LexisNexis-hosted events (e.g., roadshows, customer roundtables, and executive dinners).
• Coordinate the planning, promotion, and execution of regional webinars in partnership with Sales and Product Marketing.
• Maintain the U.S. and EMEA campaign and events calendar.
• Collaborate with sales, product marketing, and content teams to ensure visibility and alignment across key stakeholders.
• Partner with the Digital team on execution of paid media campaigns (paid search, paid social), campaign tagging, and performance reporting.
• Coordinate with Sales teams and Product Marketing team to support campaign follow-up, ensure delivery of event leads, and contribute to outreach planning and messaging as needed.
• Collaborate with Marketing Analytics and Operations to monitor campaign and event performance.

Intellectual Property Field Marketing Specialist

Strategy

• Develop and execute Asia-Pacific market strategies for FCC products and services.
• Represent the business at external events, fostering relationships and identifying new opportunities.
• Analyze market data, regulatory changes, and technology trends to inform strategy.
• Collaborate cross-functionally with Sales, Product, Marketing, Professional Services and Finance to ensure alignment and successful execution of strategic initiatives.
• Deliver presentations and thought leadership at senior executive and industry levels.
• Work closely with Product and Data teams to develop Commercial and Product strategies, roadmaps and associated business cases for capital investments.
• Drive strong growth for specific screening products whilst ensuring a focus on customer experience.
• Influence strategic pricing and other Go-To-Market (GTM) initiatives that generate incremental value for the business and our customers.
• Assess M&A or partnership opportunities in line with global FCC and business services strategy.
• Educate and motivate Direct and Alliance sales teams on FCC solutions, emphasizing consultative selling to align with customer processes, needs and market trends.
• Partner closely with Marketing to ensure screening products are well positioned, heightening brand awareness and trust, and drive qualified leads to Sales.
• Partner with Professional Services to ensure their plans are aligned and reflective of the product portfolio screening strategy.
• Provide insight on competitive landscape, market sizing, industry/regulatory trends and market drivers to inform strategy and improve knowledge sharing across the organization.
• Interact with clients (both internal and external) to craft solutions that meet client needs, thereby increasing revenue and customer satisfaction.
• Clearly communicate global and regional FCC strategy to regions and functions as needed.
• Represent the FCC business and company at internal/external events and conferences, interact with analyst firms and provide thought leadership.

Customer Engagement Manager

Technical Consultant

Pricing and Customer Health Analyst

Field Account Executive – Large Law

Software Engineer I

Customer Success Manager

Senior Technical Account Manager

Data Scientist II

Legal Counsel

Senior ML Ops Engineer

Senior ML Ops Engineer

Legal Editor

Field Account Executive – Federal Government Accounts

Intellectual Property Field Marketing Specialist

APAC Market Strategy Consultant – FCC