Garage Manager
Reimagined Parking
Garage Manager
Reimagined Parking
full-time
Posted on:
Location Type: Office
Location: Brooklyn • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
SeniorLead
About the role
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates.
Requirements
- At least 18 years of age
- Valid driver’s license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
Benefits
- Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays (Full Time)
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family (Full Time)
- Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with additional options for your loved ones (Full Time)
- 401(k) Plan: Benefit from a generous employer match with immediate vesting (Full Time and Part Time)
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members (Full Time and Part Time)
- Parental and Caregiver Leave (Full Time)
- Sick Time Off: Paid sick leave based on state laws and regulations (Part Time)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
manual transmission operationvehicle inspectionrevenue reconciliationcustomer information entrytraffic directionvehicle safety procedureskey retrievalticket issuancevehicle parkingdamage reporting
Soft skills
customer servicecommunicationrapport buildingdecision makingcourtesyadaptabilityteamworkproblem solvingtime managementinterpersonal skills
Certifications
valid driver’s license
