Garage Manager
Reimagined Parking
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
SeniorLead
About the role
- Ensure the safe and efficient parking of guest vehicles while delivering service that exceeds customer expectations
- Respond quickly to customers’ requests and provide caring interactions with all guests at assigned location
- Mobilize and coordinate beginning-to-end valet process: retrieve keys, retrieve vehicles for waiting guests, load guest vehicles, issue tickets or enter customer information using electronic devices
- Foster customer success, happiness, and retention by building customer rapport and addressing customer inquiries
- Interface with guests as a courteous company brand ambassador: open guest vehicle doors and unload vehicles when necessary
- Deploy vehicle safety and security procedures: direct traffic, position barricades, park guest cars, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Request and collect relevant fees and assist in reconciling end-of-shift revenue against ticket distribution
- Inspect vehicle for preexisting damage and correctly record make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests and assist guests with loading luggage or personal items when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates
- Work closely with fellow team members, Operations Manager, and/or Shift Supervisor and adhere to state and local laws
Requirements
- At least 18 years of age
- Valid driver’s license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred