Operations

• The General Manager ensures a safe and efficient parking operation, while delivering service that exceeds our customer/client’s expectations. They are responsible for all aspects of operating multiple locations in a specified geographical region including an account management team, revenue control, safety, and client relations. If you’re a responsible individual with a knack for enhancing operations and strengthening client rapport, we’ve got a role just for you! Perfect candidate must be bilingual- English and Spanish.
• Prepare daily, weekly, and monthly operating reports as required.
• Manage large workforces extended across multiple locations.
• Build strong client and stakeholder relationships.
• Enforce contractual obligations within the region/portfolio of sites.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make necessary adjustments to achieve budget goals.
• Use respectful communication to assist clients, stakeholders, employees, and guests with their questions, problems, and concerns, and address escalated concerns.
• Work in tandem with business development, managers, launch, and other team members to add business and expand our company's role in the region.
• Supervise location management and/or frontline staff, including delegating tasks, coaching, monitoring performance, and ensuring compliance with all company standards.
• Develop and maintain client relationships, providing proactive information on managing locations, past performance, new strategies, promotions, and competitive analysis.
• Communicate professionally with guests, clients, and teammates.
• Immediately respond to reports of accidents, incidents, or safety concerns.
• Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and compliance with standards; supervise ongoing maintenance projects to ensure quality and timely completion.
• Recruit, select, and train new managers and/or frontline employees; develop an onboarding plan for new employees to ensure success.
• Act as the main point of contact for clients or Property Managers; attend location meetings as appropriate and respond to client requests to maintain a good working relationship.
• Market the company’s services to potential clients and customers.
• Assist in the preparation of marketing proposals to bid on new business.
• Represent and promote the company in the community, with local civic and professional groups, and seek to develop a professional and responsible corporate image.
• Other duties as assigned and modified by the supervisor.

General Manager, Parking Operations

President – Integrator, Operations Leader

Deputy Director, Operations

Court Program Specialist II

Agent Title Operations

Director of Facilities – Operations