AuditBoard

Enterprise Renewals Manager

AuditBoard

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $80,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • As an Enterprise Renewals Manager, you will focus on the closed-loop process of subscription renewals and the expansion of our current customer base.
  • You will assist with quoting, revising, reporting, and closing renewal opportunities.
  • Your expertise in forecasting retention rates and expansion, driving business processes, and managing heavy transaction workloads will be crucial in securing revenue and mitigating risks.
  • Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals.
  • Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
  • Generate and deliver renewal quotes and order forms accurately and in a timely manner.
  • Manage coordination and execution of amendments and renewal documents.
  • Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers.
  • Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.

Requirements

  • Experience: Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
  • Tech stack: Proficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
  • Analytical Skills: Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
  • Collaboration: Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
  • Time Management: Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment. Closing renewals on time and with a sense of urgency.
  • Business Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals.
  • Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.
  • Detail-oriented mindset—the fine print, MSA, contract terms, and customer history—with a commitment to accuracy and quality in the documentation.
  • Excellent presentation, verbal, and written communication skills; ability to convey complex information clearly and professionally.
  • Self-motivated, proactive, and energetic team player.
  • Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus