Customer Service Agent, Parking Facility
Reimagined Parking
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Location: Texas Medical Center @ 77030; Shift: 11:30am to 8pm; Schedule Flexibility required; Days: Monday to Friday, must be flexible for weekends
- Process transaction requests from Monthly Parking, Transient customers and employee parking registration
- Provide consistent and professional customer service assisting internal and external customers with monthly and daily parking requirements
- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, address inquiries and complaints, provide empathy, and communicate information
- Embrace performance-based call monitoring, recording, and assessment to improve communication and satisfaction
- Gather information, compose documents, and input data to maintain data integrity
- Answer inbound emails, phone calls, and faxes within Service Level and Quality goals; act as point of contact for monthly parking customers
- Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders
- Provide branch, lot and account maintenance support; ensure all customer account information is updated accurately and notes are entered for every transaction
- Enter customer payment information for PAP or credit card when received by fax, e-mail, letter, or phone
- Provide support and training to new CSR positions and assist other CSRs with troubleshooting
- Process work orders, meter out reporting, hotel voids, non-registered passes, monthly guest passes invoicing, and prepare supply orders; upload required documents to share drive
- Maintain deliverable calendar and monitor the Storefront email, sorting, responding and processing all requests
- Issue, enter, and track Temporary paper passes as needed; complete all after-call work required to finalize sign-ups or modify accounts
- Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information
- Assist daily parkers with meter out orders and requests for information
- Other duties as assigned
- Reports to: Operations Manager
Requirements
- Must be at least 18 years of age
- 3-5 year Customer service experience in a high-volume, fast-paced environment (ex. office, administrative or medical office setting ), preferred
- 3 year data entry experience equaling 50 WPM
- We’re searching for dependable individuals who are excited about a lasting career opportunity.
- Knowledge of contact center policies and software, including CRM, phone systems, etc
- Strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Exceptional written oral communication skills
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Ability to work in team setting
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution
- Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
- Exceptional telephone etiquette
- Intermediate knowledge of computer software applications – MS office ( word, excel)
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals