Reid Health

Analyst

• Design, analyze, test, install, and support Epic-related information system solutions
• Consult with enterprise departments on system application issues and serve as technical coordinator with outside vendors
• Complete Epic certifications, training, projects, and testing
• Provide technical subject matter expertise and business process knowledge to project teams
• Define requirements for new systems and assist with project plans
• Participate in vendor selection, demonstrations, functional comparisons, and contract/statement-of-work development
• Develop process diagrams, screen layouts, design specifications, system builds, and unit tests
• Participate in business-process testing, training-material development, end-user training, and go-live support
• Provide technical support and timely incident-ticket resolution for system end users
• Maintain supported software, communicate updates and enhancements, and maintain detailed system documentation
• Lead current-state analysis, alternative-solution development, system design, testing, and implementation activities
• Develop project plans and comprehensive test plans for implementations and upgrades
• Coordinate cross-functional integrated testing, go-live resources, change management, optimization, and issue resolution
• Advise the supervisor on project progress and key issues
• Perform other assignments specified by the supervisor

HB / PB Analyst

• Responsible for design, analysis, testing, installation, and support activities for Epic related information system solutions
• Completes assigned Epic certifications, training, projects, and testing
• Works closely with other EHR Certified Analysts for assigned applications
• Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas
• Assists departments/project teams in defining requirements for new systems
• Participates in vendor selection process including demonstrations and functional comparison activities
• Writes design specifications
• Completes system build/development tasks based on design specifications
• Maintains software for assigned systems at supportable levels and communicates available updates and enhancements to end users
• Provides technical support to system end users

Epic Certified Analyst I – Patient Access

Assistant

• Greets patients and notifies appropriate modality of patient’s arrival
• Assists physicians with reports
• Burns images to CDs
• Pushes images to the Cloud
• Assists with incoming calls
• Prepares proper documentation for imaging and reports release
• Accurately records appointment notes
• Participates in on-call schedule and holiday work as needed.
• Ensures accurate transmission of STAT interpretations and completes Actionable Finding results

Radiology Assistant

• Greets patients and notifies appropriate modality of patient’s arrival
• Assists physicians with reports
• Burns images to CDs
• Pushes images to the Cloud
• Assists with incoming telephone calls
• Prepares proper documentation for release of imaging and reports
• Transmits STAT interpretations
• Accurately records appointment notes for all STAT exams
• Learns and becomes proficient with the functions of EPIC
• Ensures accurate transmission of STAT interpretations
• Performs reception duties such as initial patient greeting
• Answers telephone
• Maintains orderliness and cleanliness of work area
• Cooperates with all hospital personnel and customers
• Participates in the training of new personnel
• Takes inventory of supplies
• Assists patients with directions

Office Assistant

• Answer and triage incoming telephone calls
• Schedule patient appointments or transfers caller as necessary
• Collect patient co-payments
• Verify patient and insurance information
• Greet patients as they arrive
• Maintain appointment schedule by scheduling based on urgency
• Confirm next day patient appointments
• Update chart with copies of current insurance card and patient registration forms
• Check out patient
• Record and post charges and payments daily
• Assist patient with billing questions
• Process requests for medical records