Office Assistant

Reid Health

Office Assistant managing front office duties including scheduling and patient interactions at Reid Health. Collaborating with providers to ensure quality outcomes for patients.

Posted 6/30/2026full-timeRichmond • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, insurance verification, and billing processes while maintaining a welcoming environment for patients. Possesses a solid understanding of medical terminology and clerical functions within a healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationMedical TerminologyClerical ExperienceBilling Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Information VerificationCharge PostingPayment ProcessingMedical Record Management

Soft Skills

Customer ServiceCommunicationOrganizational Skills

Certifications & Qualifications

High School GraduateGED Equivalent

Industry Keywords

Clerical ExperienceProvider OfficePatient Co-PaymentMedical RecordsPatient Registration

About the role

Key responsibilities & impact

Answer and triage incoming telephone calls
Schedule patient appointments or transfers caller as necessary
Collect patient co-payments
Verify patient and insurance information
Greet patients as they arrive
Maintain appointment schedule by scheduling based on urgency
Confirm next day patient appointments
Update chart with copies of current insurance card and patient registration forms
Check out patient
Record and post charges and payments daily
Assist patient with billing questions
Process requests for medical records

Requirements

What you’ll need

Six months previous clerical experience with a general understanding of insurance preferred
previous work experience in a provider office or medical related position
knowledge of medical terminology
High School Graduate or GED equivalent

Benefits

Comp & perks

Daycare
Doordash
Daily Pay
therapy dogs
massages
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