Registrar Corp

Account Manager

• Effectively manage relationships and ensure retention of a high volume of assigned accounts (appx 12 renewals per month)
• Regularly interact with a large group of assigned ComplyHub clients
• Maintain ongoing relationships with customers and ensure the retention of their business
• Implement policies and procedures to ensure high customer satisfaction
• Work closely with cross functional teams to assist in closing upsell and cross sell opportunities
• Understand customer expectations and deliver desired results in a timely manner
• Ensure compliance with established processes and procedures for services and systems
• Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency
• Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services
• Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities
• Support projects for new technology insertion and integration with current infrastructure
• Ensure coverage of operations resources during core business hours

SaaS Account Manager