Registrar Corp

Account Manager

• Own a portfolio of assigned customers and proactively manage all commercial activities to increase Net Revenue Retention (NRR).
• Identify and execute upsell, cross‑sell, and expansion opportunities within existing accounts.
• Develop account growth plans, including multiyear revenue strategies aligned to customer business priorities.
• Conduct regular business reviews (EBRs/QBRs) focused on value realization and future opportunities.
• Partner with service and product teams to ensure customer satisfaction, product adoption, and renewal readiness.
• Forecast expansion and renewal revenue accurately and manage risk within account base.
• Own a targeted list of named prospect accounts and drive new SaaS revenue generation from first touch to contract signature.
• Conduct outreach, discovery, and solution positioning to convert prospects into active customers.
• Build relationships with key decision‑makers and influence buying processes across multiple levels of the organization.
• Collaborate with Marketing on campaigns and lead‑generation initiatives.
• Serve as the primary commercial point of contact for assigned customers and prospects.
• Build strong, trust‑based relationships with executives, functional leaders, and end users.
• Act as a strategic advisor, helping customers align internal objectives with the company’s SaaS solutions.
• Partner cross-functionally with Product, Client Services, Marketing, and Finance to deliver a seamless customer experience.
• Provide customer and market insights that inform product roadmap priorities.
• Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.

Key Account Manager