Redox

Product Manager

• Spearhead product positioning & core messaging that resonates with target buyers and customer segments.
• Partner with Sales on active pipeline: join strategic deals to explain Redox’s solutions uniquely meet their needs.
• Define the business case for new partnership integrations (enrichment partners, network on-ramps, clearinghouses): commercial model, revenue share structure, and adoption path.
• Partner with Marketing on launch strategies, including content development (white papers, case studies, blogs), and release plans.
• Build and maintain field enablement materials: battle cards, capability one-pagers, objection-handling guides, and demo narratives for the interop engine product area — updated as the product and competitive landscape evolve.
• Accountable for the full lifecycle of new connectivity & data enrichment — strategy, discovery, prioritization, requirements, launch readiness, adoption, and commercial narrative.
• Partner closely with Engineering, Design, Solution Engineering to align commercial intent with technical feasibility, development plans, and user experience.
• Define and monitor Key Performance Indicators (KPIs), using data analytics and user feedback to inform product strategy and measure adoption/success.
• Track the regulatory landscape (TEFCA, CMS rulemaking, 21st Century Cures, FHIR R4/R5) and translate compliance deadlines into product investments.

Senior Product Manager, Interoperability Engine

DevOps Engineer

• Champion a security-first mindset within Engineering to help set the security posture of our platform infrastructure — supply chain hardening, secrets management, IAM/IRSA, container image integrity, and vulnerability remediation across our AWS/EKS environment
• Design and build automation that makes compliance evidence continuous, not manual — translating HITRUST controls into passing tests and structured outputs that flow into our compliance tooling (Vanta)
• Embed security into the platform by default: make the secure path the easy path for application engineers, through guardrails, policy-as-code, and well-documented patterns
• Partner with our Security team to translate threat assessments and control gaps into engineering proposals with clear scope, tradeoffs, and recommended paths forward
• Lead platform security initiatives from design to operationalization — requirements, technical design, code and code review, deployment, and documentation
• Contribute hands-on to the broader platform: CI/CD pipelines, container orchestration, observability, and developer tooling — this is an IC role, not a governance role
• Participate in on-call rotation and own the systems you build, including production incidents
• Mentor engineers on security practices and raise the security baseline across the team

Staff DevSecOps Engineer

Account Executive

• Manage the end-to-end sales cycle for mid-market and enterprise prospects, from initial outreach to closing.
• Conduct deep-dive technical discovery to understand a prospect's data environment, EHR footprint, and product architecture.
• Independently scope and design technical solutions and integration workflows, reducing the need for Solutions Engineering support in the vast majority of deals.
• Create and present high-impact technical demonstrations and architectural diagrams tailored to specific customer use cases.
• Build and maintain a qualified pipeline of prospects within your assigned territory.
• Collaborate with Product and Engineering teams to provide market feedback and handle rare, highly complex edge-case technical requirements.
• Develop a deep understanding of the competitive landscape and articulate Redox’s technical superiority in the market.
• Engage and negotiate with both technical (CTO, VP of Eng) and business (CEO, Procurement) stakeholders.
• Manage, track, and report on all sales activities and technical scoping documentation within our CRM.
• Work cross-functionally with Customer Success and Implementation to ensure a seamless transition from "closed-won" to "active-integration."

Senior Technical Account Executive

Customer Success Manager

• Own our CS tooling stack — including Claude, Vitally, Salesforce, Zendesk, and Zapier
• Lead the design and deployment of AI-powered workflows and agents that reduce CSM administrative overhead, improve customer health visibility, and accelerate time-to-value
• Monitor agent performance via CSAT, deflection rates, resolution accuracy, and escalation patterns — and act on what the data shows
• Design clean handoff points between AI agents and human CSMs, ensuring context is preserved and customers don't feel the seam
• Partner with Legal and Compliance to ensure agent interactions meet HIPAA obligations and do not surface PHI inappropriately
• Identify and eliminate manual work through light automation, even before formal AI agent deployment

Customer Success Operations – AI Agent Manager

• Driving new Provider sales and managing a book of business consisting of Redox’s top priority Provider accounts, executing expansion opportunities to grow each account by 40%.
• Research, develop, and qualify opportunities for targeted prospective Provider organizations
• Execute renewal and expansion opportunities on the customer’s renewal cycle as well as throughout the contract term.
• Research and identify growth opportunities with customers.
• Execute sales of Redox to other product lines, divisions, and/or companies within our customers.
• Build relationships with our existing customers, understand and execute on their growth plans.
• Identify key executives at current customers and conduct research for a well-informed initial contact.
• Develop strong rapport with executives to contribute to the overall success of our business partnerships and enhance collaboration for mutual growth.
• Manage the entire sales cycle, negotiate, and close upsell opportunities.
• Schedule and present effective sales presentations.
• Understand the competitive landscape and customer needs.
• Manage, track, and report on all sales activities and results.

Senior Strategic Client Executive – Providers

Recruitment

• Own full-cycle recruiting across the company, driving the hiring process from headcount approval request and talent sourcing through offer negotiation and close. This spans from senior leadership, technical positions, customer-facing functions and operational teams etc.
• Serve as a trusted talent advisor to hiring managers and executives. Guide leveling, build scorecards, design interview loops, and partner with leaders to set the right candidate bar and hiring plan, including the honest conversations when something needs to change.
• Build and actively manage candidate pipelines. Source directly rather than waiting for inbound applicants, and build pipelines that reach a diverse slate of candidates.
• Direct the contract recruiter and internal scheduling and admin support: hand off the right work, brief them well, and keep the process moving.
• Use AI tools of your choice in your daily work to move faster and better: draft and tailor job descriptions, summarize and compare candidate pipelines, write and personalize outreach at volume, and turn role competencies into structured interview question banks. We will not hand you a tool. We expect you to already have AI woven into how you recruit and to show us specifically how.
• Partner with our Director of Total Rewards on compensation benchmarking and pay equity for offers, and lead offer negotiations through to close.
• Manage external recruiting agencies when needed, scope the work, brief them, and hold them to results.
• Own recruiting data and reporting (time to fill, pipeline health, source quality, offer acceptance) and use it to decide where to spend effort.
• Own and improve the hiring process itself, including our applicant tracking system, interviewer training, and the service level agreements between TA and hiring teams.

Senior Product Manager, Interoperability Engine

Staff DevSecOps Engineer

Senior Technical Account Executive

Customer Success Operations – AI Agent Manager

Senior Strategic Client Executive – Providers

Principal Talent Acquisition Partner