Redox

Product Designer

• Lead design across the full lifecycle — discovery, definition, prototyping, and delivery
• Synthesize user research data to uncover opportunities and shape product direction
• Create high-fidelity user flows and prototypes to test and validate ideas quickly
• Collaborate daily with Engineers and Product Managers to ensure designs are feasible and executed to spec
• Use AI-driven discovery tools to accelerate ideation, pattern recognition, and concept generation
• Contribute to and evolve our design system, ensuring consistency and scalability across products
• Communicate design rationale clearly to stakeholders and build alignment through storytelling
• Mentor and collaborate with other designers, raising the standard of design excellence
• Advocate for the user while balancing technical, regulatory, and business constraints

Senior Product Designer

Technical Account Manager

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Senior Technical Account Manager

Manager

• Drive multiple, concurrent integration projects from kickoff to go-live, ensuring customer timelines and complex technical requirements are successfully met.
• Provide strategic guidance by evaluating customer workflows and technical infrastructure, identifying integration gaps, and proposing scalable solutions to enhance efficiency.
• Design, build, and deploy customer integrations using our platform's tools, managing the full cycle of configuration, testing, modification, and go-live support.
• Partner with cross-functional teams, including Account Management and Sales, to ensure the long-term success and technical health of key customer accounts.
• Develop and maintain clear technical documentation, reusable implementation assets, and internal best practices to empower both customers and internal teams.
• Maintain clear and proactive communication, providing regular status updates on project milestones, risks, and outcomes to all internal and external stakeholders.
• Continuously advance your expertise in key integration standards and technologies to serve as a subject matter expert for customers and colleagues.
• Willingness to travel to customer sites as needed (approximately 5-10%).

Integration Manager

Human Resources

• Manage a book of business consisting of Redox’s top priority EHR accounts, executing expansion opportunities to grow each account by 40%
• Execute renewal and expansion opportunities on the customer’s renewal cycle as well as throughout the contract term
• Research and identify growth opportunities with customers
• Execute sales of Redox to other product lines, divisions, and/or companies within our customers
• Build relationships with our existing customers, understand and execute on their growth plans
• Identify key executives at current customers and conduct research for a well-informed initial contact
• Develop strong rapport with executives to contribute to the overall success of our business partnerships and enhance collaboration for mutual growth
• Manage the entire sales cycle, negotiate, and close upsell opportunities
• Schedule and present effective sales presentations
• Understand the competitive landscape and customer needs
• Manage, track, and report on all sales activities and results

Senior Strategic Client Executive, EHRs

Solutions Engineer

• Build trusting relationships with our prospective customers during technical and business-based discussions
• Act as a technical partner and adviser for prospective Redox customers
• Design integration strategies for a wide range of healthcare use cases, both in clinical and revenue cycle contexts
• Understand integration capabilities around the healthcare software industry to ensure proposed integration strategies are scalable
• Identify Redox platform development requirements when designing integration strategies
• Identify and communicate professional service requirements to facilitate an effective handoff from pre-sales to Redox’s Customer Success team
• Communicate, document, and track required development or product feedback with the appropriate product owner
• Advise and assist the Product Marketing team in maintaining technical product documentation
• Pair with Redox sales team in day-to-day activities and own healthcare integration scoping, architecting, and technical selling
• Become an expert on the Redox product and combine product knowledge with healthcare experience, clinical workflow understanding, and EHR expertise to provide recommendations that enable healthcare data mobility
• Maintain product feedback loop between customer prospects and Redox’s product team to inform feature evolution

Senior Solutions Engineer

People Operations

• Handle first-level employee relations cases, workplace investigations, performance plans, and general inquiries under supervision, maintaining confidentiality, integrity, and care
• Own and enhance our performance management program, including execution, tracking, and process improvement
• Manage and create internal knowledge base content in our internal wiki, Confluence
• Partner with People Operations to analyze employee survey data, identifying trends and providing actionable insights
• Assist People Operations to provide a seamless onboarding and offboarding experience while following established processes
• Collaborate with People Operations and Talent Acquisition on various initiatives and administrative tasks
• Work with Compliance to maintain and update policies and documentation
• Provide support during organizational changes, helping ensure smooth transitions
• Assist with additional projects and initiatives as needed

People Development Generalist

Digital Marketing

• Partner with Marketing team members and other SMEs to advise on campaign strategy, specifically what channels to use to effectively engage the target audience with the desired message.
• Execute multi-channel marketing campaigns. This includes writing copy based on provided messaging, designing graphics (with or without templates), loading assets into various platforms, scheduling sends, tagging/tracking properly, etc. Channels include, but are not limited to, email, social media, and website (blog).
• Own management of the company website. Make simple changes and manage the agency to complete more complex changes. Partner with Head of Marketing to ensure the website reflects current branding and positioning, and serves as a key destination in driving business outcomes.
• Manage the company social media accounts, including growing the volume of followers (while ensuring quality of followers)and driving engagement strategy. Support and manage social media employee advocacy program as needed. Support and manage Redox thought leader development as needed.
• Own search optimization for both paid and organic. Ensure website and blog post copy is optimized in alignment. Be the expert in SEO/GEO/AEO and help us evolve in this area. Bring strategic learnings back to product marketing and product to inform positioning and messaging refinements.
• Execute end-to-end webinar operations; cross-functional project management, invitations, reminders, day-of execution, and follow-up. Own the platform and be the expert on making webinars an outstanding experience for attendees. Help manage presenters as needed. Collaborate on content as appropriate.
• Drive the media strategy; execute press releases, build relationships with journalists and publications, secure interviews and features, and serve as the press contact.
• Ensure alignment with the company’s brand voice and marketing goals across all of the items listed above.
• Develop, manage, and continuously improve processes, approaches, templates, and tools across items above to enable efficient execution of best-in-class campaigns and drive results. Use AI thoughtfully to enhance capabilities.
• Track, monitor, and report on key performance metrics. Evaluate performance against industry and internal benchmarks. Adjust strategies based on insights and trends.
• Coordinate with or manage external vendors as needed.
• Stay updated on digital marketing trends and implement innovative tactics to improve performance and streamline workflows.

Senior Digital Marketing Manager

Revenue Operations

• Revenue Strategy & Planning: Execute the Revenue Operations strategy, working cross-functionally to align processes, systems, and resourcing with company growth goals. Lead annual and quarterly planning cycles, including quota design, territory planning, and scenario modeling. Oversee the full variable compensation process, from plan design through payout administration, ensuring accuracy, transparency, and alignment with company objectives.
• Forecasting, Pipeline & Performance Insights: Drive forecasting methodology and pipeline governance, partnering with Sales, Customer Success, and Finance to improve accuracy and predictability. Define, track, and report on KPIs across the entire revenue funnel (prospect → booking → expansion/renewal). Deliver executive dashboards and performance reporting that provide actionable insights and support data-driven decision-making.
• Process, Systems & Tools Optimization: Standardize lead-to-cash workflows and strengthen cross-functional handoffs across the customer lifecycle. Maintain Salesforce health and oversee GTM system integrations, while recommending automation and AI-driven solutions to reduce manual effort and improve scalability. Support analysis of GTM tech stack, provide recommendations, and potentially execute improvements. Manage GTM System Vendor relationships and renewals.
• Cross-Functional Leadership & Program Management: Partner with Sales, Customer Success, Marketing, Finance, and Product to ensure a unified revenue architecture that enables predictable growth. Lead strategic, cross-functional initiatives with clear accountability, timelines, and communication to stakeholders. Partner with the Chief of Staff and the Executive team to support ad hoc analyses and materials for strategic decision-making or Board of Directors discussions.
• Team Leadership & Development: Mentor, coach, and onboard Revenue Operations team members. Build scalable processes, foster a culture of accountability, and enable the team to support evolving business needs.

Interim Head of Revenue Operations

Sales

Salesforce CPQ Consultant

Sales Development Rep

• New Account Outreach: Reach out to prospective new clients. Cold calls, emails, and social.
• Prospecting: Identifying new accounts and key stakeholders and decision-makers within target accounts that match Redox’s ideal customer profile.
• Build New Relationships: Create interest with prospects. Understand their needs and challenges. Introduce them to the right Redox products.
• Manage Inbound Requests: Respond to customer interest forms and develop inquiries to schedule meetings.
• Support Sales: Support our Account Executives by sharing insights, and facilitating introductory meetings for them.
• Growth & Development: Work with your coach/manager to continuously grow and develop your skills, evaluate performance, and understand what drives results.
• Process Creation: Identify and document best practices for refining the company’s lead-generation playbook.
• Targets Goals: Achieve and exceed weekly/monthly/quarterly metrics (appointments set, opportunities created, and closed won ARR).
• Manage Pipeline: Maintain and organize pipeline and activity record using our CRM (Salesforce), Outreach.io, and other automation platforms.