Red Hat

Full-stack Engineer

• Contribute to cross-functional teams to deliver OpenShift Observability related software solutions that align with business objectives.
• Provide technical expertise and guidance on complex observability related issues.
• Identify problems that need to be solved, set and achieve strategic technical objectives to solve those problems.
• Serve as a technical expert for major software initiatives and contribute to the team’s success.
• Be present in the relevant internal and upstream technical communities.
• Proactively leverage AI technologies to streamline workflows, simplify processes, and enhance overall efficiency.

Senior Software Engineer – OpenShift Observability Platform

Engineer

• Provide technical support to Red Hat's enterprise customers mainly for Red Hat Enhanced Solution, via web portal and phone.
• Work with Global and Region specific [Chinese / Mandarin] Enhanced Solution Support customers.
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
• Maintain a commitment to providing a premium experience for Red Hat's customers.
• Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction.
• Comfortable with successfully working large numbers of complex cases and complex bugs according to the defined processes and quality guidelines.
• Contributes to architectural and analysis/design processes as well as impart knowledge in support cases.
• Proactively searches for coaching/mentoring opportunities with open cycles and is able to prioritize appropriately.
• Assisting junior team members in prioritizing their workload.
• Engaging with Developers and Product Management, provide input for product planning and assessments of product GA readiness.
• Maintain a well-balanced combination of case work, code work and self-study.
• Commitment to maintain the Red Hat Service Level Agreement.
• Able to locate upstream bug reports related to a current issue and discuss it with Developers.
• Develop and propose minor bug fixes to the community and get them merged.
• Provide Hotfix packages to the customers encountering significant business impact.

Software Maintenance Engineer, OpenShift – Mandarin

Manager

• Conduct thorough learning needs assessments specific to the joint product solution, identifying gaps in technical skills and knowledge for target audiences (e.g., developers, administrators, sales engineers, and architects).
• Define clear, measurable learning objectives that align with the technical capabilities and business value of the combined Red Hat/partner solution
• Orchestrate SME input across Ecosystem, Go-to-market teams and business units.
• Design comprehensive, modular curriculum frameworks and course outlines for sales and technical training (e.g., e-learning, instructor-led training, hands-on labs, microlearning).
• Develop engaging and effective instructional materials (e.g., storyboards, scripts, practical labs, scenario-based exercises, demonstrations) that showcase the integration and interoperability of the joint solution.
• Evaluate the effectiveness of the training materials and programs based on learner feedback and performance metrics, iterating on content for continuous improvement.
• Engage with leadership and stakeholders to provide updates on program status, seek guidance on strategic decisions, and advocate for program support and resources.
• Ensure that program and project deliverables meet team standards and are delivered on time, optimizing quality and effectiveness.
• Define, track, and analyze key metrics that drive business impact and use those insights to improve learning content and delivery methods.
• Develop formal networks across Red Hat to influence priorities and objectives both internally and with partners, consistently reinforcing a "Red Hat" mindset.

Enablement Manager – Ecosystem Solutions

Director

• Partner with customers to create new, innovative fiscal and commercial contractual solutions that deliver revenue and margin growth leveraging existing and new customer budgets and expanding the total Red Hat share of wallet
• Support, develop and deliver on ACV and ARR goals through one off engagements and coordination with local Sales, Finance, deal desk, BU and Sales Operations on a case-by-case basis
• Design, evaluate and advise FLT on IBM/Red Hat cross brand commercial revenue opportunities that leverage joint capabilities and maximize customer and commercial outcomes
• Negotiate intercompany IBM/Red Hat on commercial revenue share and executing strategy of high-profile joint pursuits
• Develop recommendations that accelerate sales, including analysis of build, partner and buy opportunities and other strategic investment proposals that inspire senior leaders to grow Red Hat in new ways
• Work directly/indirectly with the largest Red Hat customers to assist in determining and approving optimal commercial solutions that meet the customers’ needs while optimizing the IBM / Red Hat offer while maximizing the revenue opportunity
• Empowerment and decision making, broad legal and financial authority, with extensive understanding of concession risks and cost of sales implications
• Accountable for making decisions regarding concessions to drive deals to closure while minimizing risk to Red Hat and closing good, profitable business

Global Enterprise Deal Director

Developer Relations

• Create and deliver high-quality technical content (demos, blogs, videos, notebooks, workshops, talks) centered on open source AI technologies
• Travel globally ~50% of the year to speak at conferences, conduct workshops, and support Red Hat’s AI presence at events
• Engage with developer communities to identify trends, gather feedback, and promote Red Hat AI solutions and related open source projects
• Build and maintain technical demos that showcase Red Hat’s capabilities across an open source AI stack—including hardware, orchestration, and software layers
• Collaborate closely with engineering, product management, and marketing teams to translate developer needs into roadmap insights and compelling narratives that drive adoption
• Establish and grow your personal developer brand through consistent content creation, social media engagement, and event participation
• Represent Red Hat’s open, scalable approach to AI with an understanding of model tuning, RAG, inference, and orchestration across GPU-based environments

AI Developer Advocate

• Design, develop, and maintain test environments and automated test suites
• Develop test cases in Python and maintain a thorough understanding of the functionality of our offerings
• Ensure continued quality of existing features and assess the quality of newly developed features
• Contribute to our test automation framework
• Contribute to test tooling projects related to deploying test environments and infrastructure, automating test pipelines, reporting test results
• Deliver clear status for testing areas in a timely manner
• Explore, Identify and document new bugs clearly and accurately
• Work in a fast-paced agile environment
• Work with other teams internally

Associate Software Engineer

Support Engineer

• Manage, troubleshoot, and optimize containerized applications and infrastructure
• Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies
• Lead the investigation and resolution of complex, high-severity customer issues
• Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents
• Develop, test, and maintain robust automation scripts using Python and Ansible
• Provide end-to-end Escalation, Monitoring, and Emergency (EME) support
• Liaise directly with customers to understand requirements and deliver tailored solutions

Principal Technical Support Engineer – OpenShift

• Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
• Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies.
• Lead the investigation and resolution of complex, high-severity customer issues.
• Utilize your expertise to quickly identify root causes and implement effective solutions for customer incidents.
• Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents.
• Develop, test, and maintain robust automation scripts using Python and Ansible.
• Identify and implement automation opportunities to reduce manual effort in maintenance and deployment activities.
• Provide end-to-end Escalation, Monitoring, and Emergency support.
• Liaise directly with customers team and internal teams to understand requirements.

Senior Technical Support Engineer – Openshift

• Focus on advancing and extending deployment tooling of Red Hat OpenShift to target cloud platforms, especially AWS, Azure and GCP
• Develop and maintain multiple components of Red Hat OpenShift
• Implement and maintain Continuous Integration testing for OpenShift deployment features to support excellent quality, stability and consistency of the platform
• Investigate, communicate, and troubleshoot escalated issues and propose systemic solutions to avoid similar problems happening again
• Keep learning cloud platforms to stay up to date with new and obsoleted features
• Contribute to team-wide adoption of AI tooling to improve overall team performance
• Lead and mentor engineers in building implementations of new designs
• Get involved in open source community projects

Principal/Senior Software Engineer – Red Hat OpenShift Container Platform

AI Engineer

• Perform engineering tasks under the direction of an experienced engineer
• Become an active member of an agile development team, both scrum and kanban
• Learn to collaborate and innovate with other engineers in your team
• Troubleshoot technical issues and help deliver creative solutions
• Work both on your own, remotely, and collaboratively with others in your team
• Help mentor a transition year student, transferring your learned skills to the younger students
• Contribute to the open-source community
• Present a topic, not always technical, to the Cloud Services team at one or more of our Lunch & Learn events
• Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.

AI Engineering Intern – RAG

Marketing

• Bring Red Hat Services event strategy to market by coordinating the logistical and promotional execution for various customer-facing and internal events (both online/virtual and in-person).
• This includes managing stakeholder participation, providing content for promotions, advocating for Services account presence within target attendee lists and organizing offerings.
• Ensuring post-event follow-up strategy is fully implemented and areas for enhancement are identified to create a thriving campaign lifecycle and direct tie to impact the Services business.
• Develop a cohesive content deployment strategy to ensure optimal placement and timing, maximizing market awareness and consumption
• Continuously track the success of marketing campaigns to define effectiveness and needed improvements.
• Regularly report on event and marketing performance through the Services lens.
• Create concise and compelling core Services messaging that embodies key features based on research and input from cross-functional teams.
• Serve as a central point of contact, maintaining strong relationships with global marketing, digital teams, field marketing, and Customer Success stakeholders, including marketing and services leadership to ensure all projects are executed on time.
• Maintain organized documentation and timelines for all assigned marketing projects, demonstrating excellent attention to detail.

Program Marketing Manager – Services Global Marketing

Solutions Engineer

• Deliver successful OpenShift Virtualization deep dive technical presentations, workshops, tailored demos and proof of concepts (POCs) for teams of both technical and non-technical backgrounds to showcase the capabilities and benefits of Red Hat OpenShift Virtualization, shape the customer's use cases and architect design decisions to help future customers design the infrastructure corresponding to their business needs.
• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to adoption of OpenShift Virtualization, as well as consumption within new and existing customer accounts.
• Work closely with internal product teams, Product Engineering, Professional Services, Global Support, and Sales to ensure a world-class customer experience with Red Hat solutions.
• Serving as a trusted advisor and subject matter expert on OpenShift Virtualization to the Account Teams by assisting in customer engagements, understanding their business needs, providing technical solutions and recommendations and building long-lasting relationships within our key accounts.
• Demonstrate thought leadership in cloud-based Virtualization platforms by producing world-class whitepapers, webinars, etc., and speaking at industry-leading conferences.

OpenShift Virtualization Specialist – Solution Architect

• Deliver Incremental Sales Bookings Through CXO Customer Advisory for Top Deals with North America Public Sector Accounts
• Directly engage with customer executive teams, helping articulate the strategic and financial impact of Red Hat’s transformation message to deliver incremental bookings over account quota
• Develop C-level account strategies, ROI investment justifications, deal structures, commercial proposals, and value realization analysis
• Serve as a key source of market insights into how our customers view the economic benefit of using Red Hat relative to on-prem or competition
• Identify, lead and contribute to the creation of thought leadership (best practices, white papers, workshops, etc.) for pipeline building
• Accelerate Achievement of Americas Enterprise Sales Targets with Scalable Customer Engagements
• Identify trends from whiteglove customer engagements to deliver scalable lighter touch customer value engagements aimed at accelerating Sales cycles to achieve Americas Enterprise targets
• Collaboratively define the vision of customer value across the entire Red Hat customer lifecycle and the value community (Sales, Marketing, Tech Sales, Customer Success etc.)
• Create a knowledge base including a library of reusable value assets, including value maps, benefit models, benchmarking, templates, tools etc.
• Expand Sales Pipeline Through Customers / Partner Cross-Functional Initiatives
• Lead customer & partner executive sessions at key events such as Red Hat Summit, Executive Briefing Center etc. to elevate our positioning with customer economic buyers
• Act as a trusted advisor to regional Sales management by providing guidance on account strategies and review MEDDPICC deal quality to prevent pipeline leak
• Enable Sales teams to elevate their executive discussions by facilitating value-focused discovery and delivering business value oriented sales play campaigns

Business Value Director – Public Sector

Artificial Intelligence

• Serve as product manager for the search and content retrieval team, defining roadmap, priorities, and success metrics
• Develop and implement retrieval quality frameworks, including monitoring, testing, and rapid issue resolution processes
• Define technical strategy for supporting AI applications, including RAG pipelines, MCP server integrations, and conversational search interfaces
• Research and experiment with emerging retrieval technologies including vector search, hybrid search, semantic search, and embedding-based approaches
• Collaborate with AI/ML teams to understand retrieval requirements for AI agents and ensure search infrastructure meets their needs
• Work with content management teams to optimize content indexing, metadata, and structure for improved retrieval quality
• Establish performance benchmarks and quality metrics for both traditional and AI-powered retrieval use cases
• Lead proof-of-concept projects to validate new retrieval approaches and technologies
• Provide technical guidance to the search engineering team on architecture and implementation decisions
• Partner with application teams to integrate search capabilities and gather feedback on retrieval quality
• Stay current with industry trends in information retrieval, search technologies, and AI-powered content discovery
• Create documentation and best practices for search integration patterns and optimization techniques
• Analyze search usage patterns and quality metrics to identify opportunities for improvement

Principal Analyst, AI Solutions

• Design, build, and maintain scalable and robust test automation frameworks in TypeScript and Cypress to validate the functionality, performance, and reliability of OpenShift's cloud integrations
• Ensure the ongoing stability and security of OpenShift Console by addressing high-priority bugs, handling CVEs, and performing necessary backports and rebases
• Work closely with engineers on Red Hat OpenShift to become a contributor to both the upstream and downstream Red Hat OpenShift projects to deliver functionality
• Interact with multiple teams within Red Hat as well as with the open source community
• Use your excellent communication skills to communicate with other Red Hat OpenShift engineers, product managers, and management across the globe