Red Hat

Full-stack Engineer

• Develop features and bug fixes in Kubernetes(upstream) and OpenShift (downstream) within an agile team and as part of a global development organization
• Become responsible for our product quality
• Participate in peer code reviews, continuous integration and delivery
• Respond to security threats
• Work with Engineering, Product Management, and Support stakeholders to prioritize customer facing features during the planning, development, and delivery
• Act as a point of escalation for implementation of critical customer driven features and bug resolution
• Follow the Kubernetes community and proactively lead the implementation of important improvements from the project in our product
• Leverage AI coding tools (such as Claude Code and Cursor) to automate workflows and streamline the Pull Request process using tools like CodeRabbit
• Proactively tackle complex defects by integrating Agentic AI into triaging workflows and rapid legacy codebase analysis

Software Engineer

System Administrator

• Create solutions and help with problem solving for reported issues in real time
• Work with other team members remotely deploying, maintaining and monitoring a large complex cluster environment
• Analyze procedures and help to design and implement automation and automated solutions for the diverse technical challenges

Systems Administrator

Backend Engineer

• Lead the research and implementation of advanced algorithms and tools for NLP/GenAI tasks.
• Contribute to the design, implementation, and delivery of AI platform capabilities & agentic solutions from concept to production.
• Design, build, and evolve ML pipelines that cover data ingestion, preprocessing, feature engineering, training, validation, deployment, and monitoring.
• Translate research prototypes and models into production-quality code, ensuring robustness, scalability, and maintainability.
• Select appropriate algorithms and modeling techniques, perform hyperparameter tuning, and conduct comparative experimentation.
• Design, build, and evolve MCP servers and Agents that enable Red Hatters to do business efficiently.
• Troubleshoot and resolve production incidents, root-cause errors, data drifts, performance regressions, or infrastructure issues.
• Collaborate with cross-functional teams, including finance, operations, sales, and marketing, to understand and meet business needs.
• Mentor more junior engineers, lead code reviews, and help establish ML lifecycle and quality standards.

Principal Machine Learning Engineer, GenAI/LLM, MCP, Python/Golang

Account Executive

• Lead partner planning and execution with an emphasis on driving sales engagement
• Create, own, and lead the comprehensive Territory Execution Plan to drive sustained growth
• Conduct regular strategic interlocks with Partner Account Managers to identify, prioritize, and activate high-yield partners
• Support and drive pipeline creation activities tailored to Specialized Partners, Value-Add Distributors, and Value-Add Resellers
• Oversee and manage the Deal Registration process to ensure smooth, compliant pass of leads to partners
• Act as the primary escalation point for partners, proactively supporting them and removing operational or sales blockers to guarantee success.

Partner Sales Executive

Solutions Engineer

• Develop strategic relationships with our customers to become a trusted adviser for Red Hat's offerings and solutions
• Demonstrate ownership of the technical relationships and technical sales cycle within a set of named accounts in your territory
• Ensure revenue and new business quotas/targets and service objectives are met while maintaining a high level of satisfaction among prospective and existing customer
• Provide presales technical support to our Enterprise Sales team
• Support evaluations of our offerings and technical proofs of concepts
• Respond to customer and partner inquiries, including requests for proposal (RFPs) and requests for information (RFIs)
• Provides pre-sales technical support for the development and implementation of complex solutions.
• Use in-depth domain & product knowledge to provide technical expertise to customers or partners through sales presentations, product demonstrations, workshop, evaluations and Proof of Concept/Technology (POCs/POTs)
• Assess potential application of company products to meet customer needs and prepare detailed product specifications for the development and implementation of customer solutions.
• Create detailed design and implementation specifications for complex products/applications/solutions.
• Provide consultation to prospective users/customers/partners on product capability assessment and validation
• Design moderately complex customer solutions and lead workshops or pilots
• Develop technical success plans with sales (Account) or partner engagement plans (Ecosystem)
• Relay structured feedback to product teams on technical requirements
• Mentor junior associates in solution design and delivery practices
• Own technical account plan, track adoption metrics, and align with business goals

Account Solution Architect

Technical Writer

• Proactively apply knowledge of content standards to build modular, reusable content that promotes AI consumption.
• Evaluate technical documentation to ensure quality (content is clear, concise, user-focused, and easy to navigate by users).
• Lead AI-assisted content gap analysis initiatives and use results to drive curation of content and retirement of content that is no longer current.
• Proactively create content ecosystems that bridge the gap between technical complexity and customer goals, taking a portfolio view.
• Use AI for drafting and then validate output with product expertise.
• Manage multiple concurrent project workstreams with minimal supervision, developing and executing tactical plans to meet objectives, scope, and sprint goals.
• Prepare and present project status updates, maintain appropriate currency in work items, clearly identify risks and provide recommendations to mitigate them.
• Advise and support junior team members.
• Support senior staff to guide, inspire, and support transitions with tools, processes or other areas.
• Lead by example with regard to change agility.
• Work closely with content strategists, documentation program managers, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for target audiences within scheduled timelines.
• Devote time to research to increase your understanding of your product area and explore and experiment with emerging AI technologies relevant to your role, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

Senior Technical Writer

Architect

• Manage other Architects and senior level Consultants
• Craft a career path and mentor Principal Consultants and Architects reporting to you, completing Red Hat manager enablement in the process
• Identify and translate team priorities into actionable Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) that show team progress towards goals
• Assist the RMO with assignment of direct reports for Delivery Engagements and assign necessary technical talent to Pre-Sales opportunities within their business area
• Apply Red Hat expertise and support the Service Delivery Lifecycle to scope and deliver consulting engagements with our customers successfully
• Design and communicate Enterprise-level architectural roadmaps for Red Hat customers
• Run workshops, demos, guide on best practices, and establish communities of practices/excellence at customer sites
• Support strategic Services selling initiatives and opportunities, including executive stakeholder engagement to influence a customer’s adoption of solutions
• Work closely with product business, product engineering, support, and sales teams to ensure excellent customer experience
• Provide technical oversight and a point of escalation between clients and Red Hat
• Identify upsell and cross sell opportunities in these engagements for customer success
• Develop standard frameworks and methodologies to allow for repeatable Red Hat Consulting pre-sales and engagements
• Drive delivery strategy and models as it relates to Services offerings, solutions and programs
• Provide leadership and content towards centers of excellence and promoted standards
• Attain in-depth knowledge of Red Hat technologies by taking Red Hat enablement and completing learning paths.

Managing Architect – Services

Technical Account Manager

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Technical Account Manager – Ansible

Security Engineer

• Liaise with Red Hat Product Security and partners on behalf of customers.
• Liaise between customers’ operations and their security teams, and provide guidance on both general and industry-specific security paradigms.
• Provide analytical support for routine, proactive security monitoring and any findings in any RH software that arise.
• Provide analytical support for security impacts deriving from planned changes to any RH software on critical, sensitive systems, and timely diagnostic and remediation advice for ongoing security concerns affecting any RH software.
• Mentoring security and operations staff regarding security attributes and security best practices for any RH software.
• Facilitate customer use of the Project Lightwell clearinghouse to coordinate scanning, triage, patching, and backporting.
• Collaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chain.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues.
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings.
• Create customer engagement plans and keep documentation on customer environments up to date.
• Support enterprise customers implementing automated and containerized cloud application platform solutions.
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve.
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues.
• Participate in internal projects and initiatives, and serve as a subject-matter expert and mentor for specific technical or process areas.
• Deliver key portfolio updates and help our customers successfully implement upgrades.
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoption.
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.
• Handle tough problems in an innovative way. Subject Matter expert on the Security and the Red Hat portfolio.

Security Technical Account Manager

Consultant

• Support customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions
• Continuously learn, grow, and adapt to new skills and technologies
• Travel frequently (20-30 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers.

Consultant, Ansible

• Support customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions
• Continuously learn, grow, and adapt to new skills and technologies
• Travel frequently (20-30 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers

Consultant, OpenShift

• Assist in supporting customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions
• Focus on customer IT Automation and Enterprise Cloud Infrastructure solutions through deep technical hands-on work in these fields
• Continuously learn, grow, and adapt to new skills and technologies
• Work alongside leading financial services, retail, telecommunication, and institutional customers, though virtual and on-site collaboration

Associate Consultant

• Responsible for the security and compliance of systems related to our Government Certifications program, to include FIPS, Common Criteria, ITSAR, etc.
• Comfortable leading technical discussions across multi-functional engineering teams and third party auditors
• Support the continuous improvement of the Red Hat environments through automation and maturation of processes
• Support the downstream integration of open-sourced projects; collaborate to develop and implement Red Hat specific capabilities from the upstream
• Research and analyze new tools, technologies and services for technical suitability within a containerized environment
• Serve as an evangelist of security and compliance both inside Red Hat and externally, with partners or within the open-source community

Product Security Engineer – GRC

• Provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio
• Develop relationships with key business and IT stakeholders
• Help customers achieve their business goals and outcomes by providing recommendations
• Attain Trusted Advisor status with both key business and technical decision makers
• Lead Technical Health Reviews and provide technical recommendations
• Monitor and identify trends in Red Hat adoption and utilization
• Proactive liaison with Red Hat Technology and Product teams
• Provide proactive communications in the event of a service degradation or disruption
• Participate in triage and resolution of high severity cases
• Provide executive level summary status reports for high severity cases
• Collaborate with internal teams to improve customer satisfaction

Middleware Technical Account Manager

• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies
• Continuously learn, grow, and adapt to new skills and technologies
• Travel weekly, Monday-Thursday, to client locations