Red Hat

Sales

• Manage relationships with Distribution counterparts (i.e. Carahsoft, Synnex)
• Build and execute contracts strategy with the appropriate resources
• Manage the day-to-day operations and supervision of the team to include managing staffing levels, work allocation, policy and procedure adherence, process improvement, productivity, quality of work output and handling other HR administrative responsibilities.
• Develop and execute plans to increase sales revenue to meet assigned team goals.
• Ensure proper focus on managing renewals in SLED territory
• Manage team performance through goal setting, coaching and training/development.
• Handle sales management tasks, including but not limited to forecasting, contract management, contract negotiations, customer relationships, etc.
• Complete assigned sales metrics reports to be shared internally and with Red Hat management.
• Identify and resolve operational issues/problems/questions within the scope of the assigned team and escalate more complex matters as appropriate.
• Assist in leading sales team meetings.
• Build/maintain strong customer relationships within assigned territory.
• Prepare and conduct customer or management presentations.
• Conduct regular reviews on customer and strategic accounts.
• Maintain awareness of current market trends and competitor information to gain insight into business trends and forecast demand.
• Regularly travel to customer meetings in the assigned territory.

Senior Manager, Sales

• Leading cross-functional teams to design engaging seller journeys
• Building enablement for the field that drives real behavioral change
• Developing the tools and resources needed to support the field
• Analyzing metrics to prove (and improve) business impact
• Collaborating with senior EMs and program leads to execute enablement programs and work streams
• Coordinating and using enterprise learning platforms (e.g. LMS, Smartsheet, Sales Hub) to deliver enablement assets and programs
• Designing and building learning assets using various tools and technologies
• Providing day-to-day program support, ensuring facilitators and SMEs are prepared and learners have a seamless experience
• Tracking and reporting adoption, participation, and learner feedback; sharing insights with program owners
• Ensuring deliverables meet Red Hat standards of quality, accuracy, and timeliness
• Co-delivering assigned learning sessions with professionalism and preparedness
• Supporting awareness campaigns to drive engagement and uptake in assigned programs
• Applying problem-solving skills to address execution challenges in real time
• Contributing ideas to improve the learner experience and enhance program impact

Enablement Manager, Sales Enablement

Manager

• Lead a distributed team of IT professionals, including Software Engineers and a Manager (and their team) for Training Platforms
• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
• Champion knowledge-sharing, documentation, and process improvement to support long-term success
• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
• Help define and uphold IT policies and procedures that promote secure, reliable systems
• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

Senior Manager, IT Training

Solutions Engineer

• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to adoption of OpenShift or OpenStack as an infrastructure platform, as well as consumption within new and existing customer accounts.
• Interface with regional sales engineering for account planning and GTM as needed.
• Plan, design and execute tailored solutions which will effectively address the above, leveraging additional support and resources from Red Hat as required.
• Identify and partner with customer champions, acting as an advocate within both their line-of-business and application development teams, as well as within Red Hat.
• Work closely with the product team, providing feedback on both the services and underlying platforms they are running on.
• Assist leadership with evolving our Go-To-Market strategy for OpenShift on bare metal adoption, including OpenShift Virtualization and OpenStack.
• Based on your first-hand customer experience, work in close coordination with the business development and technical pre-sales teams responsible for our strategic cloud provider and ISV partnerships to identify potential for repeatable and scalable go-to-market offerings.
• Facilitate pre and post-sales activities including technical deep dives, proofs of concept, “bake-offs,” internal “DevOpsDays” events, virtualization roadshows, application portfolio reviews, etc.
• Execute community outreach and customer advocacy activities.

Senior Virtualization Specialist, Solutions Architect

Technical Account Manager

• Proactively identify and address potential technical risks within customer environments.
• Develop and support the implementation of solutions for complex technical challenges.
• Collaborate with engineering and product management teams on customer escalations.
• Conduct regular technical reviews with customers to ensure optimal performance.
• Develop and maintain deep technical expertise in assigned Red Hat products.
• Serve as a technical mentor for junior team members.
• Contribute to the development of best practices and internal training materials.
• Conduct regular account reviews with customers and internal stakeholders.
• May be required to work on customer site and connect to customer systems.

Frontend Engineer

• Design and develop modern web applications using React, Next.js, and TypeScript
• Build responsive, accessible, and high-performance UI components
• Implement real-time user experiences (e.g., streaming responses, live updates)
• Collaborate with backend and data science teams to integrate APIs and AI services
• Architect scalable frontend state management and application structure
• Optimize applications for performance, reliability, and maintainability
• Contribute to code quality, testing, and CI/CD practices

Principal Software Engineer – Frontend

Full-stack Engineer

• Lead the design and development of complex software solutions
• Collaborate with cross-functional teams to define software requirements
• Mentor and guide team members
• Coordinate activities of other team members

Principal Software Engineer – Integration

Consultant

• Analyze business issues by listening to and understanding the customer's business and IT needs, and propose optimal solutions
• Regularly communicate with customers to build trust.
• Provide technical leadership and assist in the implementation of architectural design of solutions utilizing Red Hat products
• Work closely with the Red Hat Product Engineering, Business Development, Consulting, Support, and Sales teams to deliver exceptional customer experience
• Participate in internal initiatives, create consulting whitepapers, and update the knowledge base
• Serve as a senior trusted adviser to Red Hat’s customers and partners and play a key role in helping them develop their technology roadmap
• Initiate new projects, guide the implementation team, and monitor the progress of a project to ensure that it continues to conform to the overall architecture
• Collaborate with the broader regional and global Red Hat’s teams to deploy our application modernization capabilities

Senior App Dev Consultant

Account Manager

• Retaining and growing sales within Enterprise accounts.
• Managing performance and customer success in key accounts.
• Cultivating relationships across customer organizations to position Red Hat as a key partner.

Strategic Account Manager

Project Manager

• プロジェクトの計画、スケジュール管理、進捗管理、顧客及び社内への報告を実施する
• プロジェクト上の課題を管理し、顧客マネジメント、コンサルティングマネージャーなどステークホルダーと連携し、解決に向けリードする

• Participate in the FASTER Program, a comprehensive 12-month onboarding and development program
• Gain hands-on experience with Red Hat's diverse portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Apply your technical skills as you engage in meaningful customer projects, experiences, and job shadowing opportunities.
• Shadow and assist more experienced members of the Services Delivery team as they support the on-site delivery, implementation, and adoption of Red Hat technology.
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Gain an understanding of the processes and tools associated with enterprise-level solution architecture.
• Focus on your personal and professional development as you grow your career at Red Hat.

Junior Consultant, NAPS

• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to drive Red Hat AI within new and existing customer accounts
• Plan, design, and execute AI systems with customers having the ability to architect and build data pipelines, ML pipelines, and ML training and serving approaches leveraging additional support and resources from Red Hat as required
• Facilitate pre, and post-sales activities when needed, including technical deep dives, proofs of concept, “bake-offs,” internal sprints and hackathons, and development of partner vertical-specific AI solutions to drive adoption of Red Hat AI
• Identify and partner with AI customer stakeholders, acting as an advocate within both their line-of-business and internal customer teams
• Work closely with the AI business unit and engineering teams, providing a market feedback loop on the product and solutions
• Execute community outreach and customer advocacy activities including conference speaking, blog posts, etc

Senior AI Platform Specialist, Solution Architect

• Sell the complete Red Hat solutions portfolio, including Red Hat Linux, OpenShift, Ansible and professional services & training
• Work closely with cross functional team to identify key projects, programs, and customers to sell Red Hat’s solutions
• Advise senior IT and C-level executives within key accounts and create long-term partnerships with customers
• Manage a complex sales cycle from prospecting to closing; maintain sustainable revenue across technologies
• Develop new solutions strategies within key accounts to establish proofs of value and guide implementations of Red Hat’s solutions
• Manage the account planning process and delivery of strategic plans
• Showcase a high level of proficiency with Red Hat Sales Cloud tooling (Salesforce CRM)
• Maintain, host and lead consistent onsite customer meetings to develop relationships and explore initiatives to develop growth solutions

Strategic Accounts Manager – DoW 4th Estate

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Operations Technical Account Manager

• Supporting Red Hat Observability Service (RHOBS) - LokiStack integration and continued support / troubleshooting
• Development and enhancements of our logging stack for future Multicluster requirements
• Analyze system performance metrics to participate in capacity planning activities
• Write automated testing routines to verify the continued correct operation of new and existing features
• Adhere and follow defined Software Development Lifecycle (SLDC) processes
• Proactively leverage AI technologies to streamline workflows and enhance overall efficiency