Middleware Technical Account Manager

Red Hat

As a Red Hat Middleware Technical Account Manager, provide adoption guidance and support for customers. Build strong relationships and ensure successful implementation of Red Hat Middleware solutions.

Posted 6/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaC++Red Hat JBoss EAPKafkaAPI ManagementQuarkusRed Hat Single Sign OnRed Hat OpenShiftmessaging platformsstreaming platforms

Soft Skills

communication skillsrelationship managementproblem ownershipattention to detailcustomer satisfactioncollaborationproactive communicationleadershiptechnical recommendationstrusted advisor

Industry Keywords

middleware technologiestechnical health reviewsenterprise Java projectsPlatform-as-a-Serviceservice degradationhigh severity casesbusiness goalsIT stakeholdersadoption guidancesupportable insights

Tech Stack

Tools & technologies

CloudJavaKafkaOpenShift

About the role

Key responsibilities & impact

Provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio
Develop relationships with key business and IT stakeholders
Help customers achieve their business goals and outcomes by providing recommendations
Attain Trusted Advisor status with both key business and technical decision makers
Lead Technical Health Reviews and provide technical recommendations
Monitor and identify trends in Red Hat adoption and utilization
Proactive liaison with Red Hat Technology and Product teams
Provide proactive communications in the event of a service degradation or disruption
Participate in triage and resolution of high severity cases
Provide executive level summary status reports for high severity cases
Collaborate with internal teams to improve customer satisfaction

Requirements

What you’ll need

5+ years of professional Java coding and development experience
Development-level experience analyzing and debugging Java and C++ application issues
Hands-on experience with middleware technologies like Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign On and Red Hat OpenShift
Hands-on experience with messaging and streaming platforms
Experience in a support, development, engineering, or quality assurance organization
Ability to take ownership of issues while maintaining a high level of detail
Outstanding written and verbal communications skills
Ability to manage and grow existing enterprise customer and partner relationships
Knowledge of JEE platform and experience working on large-scale enterprise Java projects is preferred
Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions would be a huge plus
Bachelor's degree in a technology-related discipline (computer science or engineering is preferred)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Inclusivity programs