Red Hat

Data Analyst

• AI & GPU Infrastructure Modeling: Track, evaluate, and forecast cross-environment financial trends driven specifically by AI platform adoptions, machine learning workloads, and enterprise GPU utilization.
• Dataverse Pipeline Integration: Act as the core architect for cloud and data center data collection, building reliable ingestion loops that funnel technical usage data directly into Dataverse.
• Dynamic PO Lifecycle Management: Reform the purchase order framework from an annual forecast model to an active, twice-a-year allocation refresh cycle that keeps pace with AI investment spikes.
• Cross-Functional Bridge Building: Partner directly with workstream service owners and IT engineering teams to translate raw system metrics into shared financial strategies, preventing data misinterpretation.

Senior AI FinOps Data Analyst

DevOps Engineer

• Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience.
• Maintain customer trust and confidence by ensuring stability and functionality of services.
• Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service.
• Lead the development of code and automation scripts to optimize the scalability, reliability, and performance of services.
• Lead and participate in high-priority customer escalations, adopting a customer-first mindset.
• Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems.
• Collaborate with cross-functional teams to enhance system robustness.
• Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations.
• Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions.
• Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration.
• Participate in on-call rotation and provide leadership during critical incidents.
• Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.

Customer Site Reliability Engineer – OpenShift Managed Cloud Services, Kubernetes/AWS/Azure, Linux

Artificial Intelligence

• Drive the commercial success of the Red Hat AI portfolio within the Australia & New Zealand markets.
• Help enterprises bridge the "AI Gap", moving from disconnected experimentation to scalable, production-grade reality.
• Own the technical close and orchestrate the sales strategy with technical architecture resources, partner ecosystems, and account teams.
• Provide customers with unique insights that challenge proprietary lock-in and lead the narrative on Digital Sovereignty.
• Translate complex AI infrastructure into a "Business Value" narrative and demonstrate how Red Hat AI reduces Total Cost of Ownership (TCO).
• Define the AI-specific strategy within the Global Account Plan to position Red Hat as the platform of choice.

AI Sales Specialist, ANZ

Architect

• Deliver successful discovery, analysis, and design workshops for small to medium teams of both technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions
• Scope delivery projects and guide customers through successful pilot and production deployments
• Lead the discovery, architecture, design, and implementation of application prototypes in our delivery of solutions using modern application development practices and emerging open source technologies
• Help us cover domains including microservices, API management, and web-scale architectures, DevOps engineering and application delivery, container-based continuous delivery (CD), i.e., using Red Hat OpenShift Container Platform, cloud automation, and Everything as Code
• Team up with Red Hat and the open source community to engineer innovation-based software solutions, designed to further accelerate our customers’ success at their transformation journey
• Work as a trusted adviser to our customers and use your critical thinking skills to tackle tough problems in an innovative way
• Train and coach team members both on technical and non-technical skills
• Present vision, strategy, technology, and roadmaps to executives, technical management, engineers, and operators
• Remain an active coder as this is required during our engagements and maintain deep direct technical knowledge of container management systems (CMSs), application infrastructure, architectures, and development solutions
• Support presales and post-sales field teams during workshops, proofs of concepts, pilots, and production deployments
• Actively contribute to and guide the creation of reference architectures, design considerations, and best practices
• Assist in the development of standard reusable consulting service offerings, including the definition of tasks, deliverables, and standard estimates

Senior Architect

Consultant

• Act as a technical consultant and subject matter expert on-site, translating complex business requirements into scalable, secure, and resilient infrastructure architectures
• Combine technical knowledge and business understanding to create solutions for our customers
• Assist with project related activities (both technical and non)
• Find solutions that will benefit customers and create new opportunities for Red Hat
• Act as a trusted advisor to the client, and assist the project of technical managers in setting and delivering on expectations
• Work closely with colleagues in a collaborative team environment, providing and sharing knowledge; build and maintain strong relationships with your colleagues and our customers
• Stay at the forefront of technology, evaluating emerging trends and applying new Red Hat solutions to meet evolving customer needs

Infrastructure Consultant – Red Hat Consulting

Full-stack Engineer

• Design, build, and evolve ML pipelines that cover data ingestion, preprocessing, feature engineering, training, validation, deployment, and monitoring.
• Design, build, and evolve MCP server, Skills and Agents that enable and empower Red Hatters to do business efficiently.
• Translate research prototypes and models into production-quality code, ensuring robustness, scalability, and maintainability.
• Select appropriate algorithms and modeling techniques, perform hyperparameter tuning, and conduct comparative experimentation.
• Evaluate and validate model performance using advanced metrics (e.g. ROC-AUC, precision/recall curves, calibration, fairness, drift) and set up continuous validation/regression checks.
• Collaborate with software engineers, data engineers, and SRE/DevOps to integrate ML services into broader systems.
• Instrument models and systems with monitoring, logging, alerting, and automated healing or scaling mechanisms.
• Troubleshoot and resolve production incidents, root-cause errors, data drifts, performance regressions, or infrastructure issues.
• Mentor more junior engineers, lead code reviews, and help establish ML lifecycle and quality standards.
• Stay current with emerging ML research, frameworks, and tooling, and proactively propose improvements or experiments.

Senior Principal Software Engineer

• Independently design, develop, and deliver software solutions for the CoreOS pipeline
• Build, optimize, and maintain automated CI/CD workflows
• Exercise judgment to identify and resolve engineering pipeline constraints
• Take complete ownership of code quality
• Act as an active contributor to internal tooling and upstream open-source communities
• Apply and help refine the team's software development lifecycle

Senior Software Engineer – CoreOS, Image Mode, Pipelines

• Develop various projects around Red Hat OpenShift Container Platform customer services
• Participate in peer code reviews, continuous integration (CI) and continuous delivery (CD)
• Work with Red Hat's global customer support team to resolve customer issues
• Publicize the team's work through blogs, web postings, and conference talks

Associate Software Engineer

Sales

• Owns the development of new strategic sales opportunities.
• Leads critical customer presentations/sessions around business problems, Red Hat solutions, business value, competitive positioning and product capabilities and roadmaps.
• Maintains relevant and detailed knowledge about products in your domain (features, updates, success stories, etc.) and general knowledge of the RH portfolio.
• Maintains knowledge and enables account teams on current "Plays" in your domain (ISVs, use cases, solution blueprints, Red Hat Sales Plays, etc.).
• Advises on and speaks to forecasts for appropriate products, services and training.
• Guides strategy based on deep knowledge of industry or specialty.
• Positions right sized solutions (subs, services, partners) in the context of addressing the customer’s challenges or problems in their environment.
• Drive growth beyond initial sale and deployment to scale and expansion to other relevant products.
• Coordinate with Customer Success on the delivery of the proposed business value/solution.

Sales Specialist

Cloud Engineer

• Participation in customer’s cloud delivery projects
• Understand customer's functional and technical requirements
• Collaborate on design and implementation of Cloud solutions
• Conduct testing and upgrade of software/hardware before implementation to the customer's environment
• Provide expert support during installation and acceptance activities

Consultant – Cloud Infrastructure Services

• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies.
• Continuously learn, grow, and adapt to new skills and technologies.
• Travel weekly, Monday-Thursday, to client locations, some potentially outside your local area.

Consultant, OpenShift Infrastructure

• Lead and execute large strategic deals in partnership with Corporate Account Executives and other stakeholders
• Facilitate deals and craft sales strategies
• Own programmatic improvements and champion the needs of the Enterprise team
• Represent the region among global peers
• Set strategic direction for the segment and key accounts
• Maintain high-performing regional management system
• Serve as the escalation point for commercial account approvals and conflicts

Senior Manager, Government Sales

Learning and Development

• Lead the implementation of in-app guides and announcements using various tools
• Work closely with the RHLS Product Manager to implement new program initiatives
• Monitor RHLS usage metrics, create and maintain dashboards to report on KPIs
• Coordinate and execute A/B testing scenarios within the application
• Manage the end-to-end logistics of RHLS-related programs
• Serve as a clear, concise liaison between product management, marketing, and technical teams

Training Program Coordinator

• Routinely assess, design, and implement Red Hat's core offerings, including Red Hat OpenShift Container Platform, Ansible Automation Platform (AAP), Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Data Foundation (ODF), and Kubernetes based technologies
• Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience
• Learn new technologies quickly, including container orchestration, container registries, container build strategies, cloud storage, and software-defined networks
• Serve as a subject matter expert on site, addressing technical, developmental, or strategic IT needs
• Manage problem identification, system architecture definition, software specification and design, testing, and deployment of complex open source solutions
• Adapt to changing customer requirements
• Respond to incidents, escalations, and exceptions in a professional manner
• Deliver quality results both on-site and post-engagement that are on time and within the scope of the assigned project, including project journals, status reports, and other standard documentation
• Participate in sales and proposal presentations as needed in addition to completing ongoing team account activities

Cloud OpenShift Consultant

Executive

• Engage with your customers fluently in English & French.
• Act as the single point of contact for all post sales activities with your customer(s) in EMEA.
• Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support.
• Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
• Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hat products through training, high touch support, projects and subscription based engagements.
• Lead a matrix team responsible for support and service delivery to your customer(s).
• Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, when/where engaged.
• Build content for project activities to include project kickoff, project status and project closeout.
• Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project staffing requirements.
• Serve as an agile lead, including planning, team management, process management and improvement, team forming for building trust and collaboration and coaching of product owners.
• Drive multi-year customer satisfaction, product adoption and profitability.
• Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams.
• Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer projects.
• Participate in key customer meetings and deliver quarterly executive business reviews.
• Address escalations from customers and Red Hat sales account teams related to product management, support and service delivery issues.
• Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets.
• Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams, execute closed loop processes for all detractors internally and externally and ensure remediation plans are executed.
• Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings.
• Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams, to drive success on multi-vendor solutions.
• Track services performance related to embedded service KPIs and report on during service reviews with partners.
• Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a Red Hat direct platform still supporting the partner application.