Red Hat

Customer Success Manager

• Pipeline Orchestration: Collaborate with Specialized and commercial-focused partners to identify high-fit accounts and build a durable, high-velocity pipeline.
• Strategic Alignment: Co-design account strategies with commercial sellers, leveraging partner status as trusted advisors to penetrate new markets.
• Partner Collaboration: Work alongside Partner Account Managers (PAMs) to drive commercial-specific business initiatives.
• Value-Based Co-Selling: Lead joint sales pursuits using Value Engineering to anchor propositions in customer business outcomes.
• Mutual Action Plans: Facilitate MAPs between commercial internal teams, partners, and clients to ensure a frictionless path to closure.
• Deal Architecting: Manage partner-led transactions from discovery to signature, maintaining the partner as the primary relationship driver.
• The Success Handshake: Bridge the gap between initial close and long-term value by keeping partners embedded in the Customer Success workflow.
• Outcome Realization: Execute customer success frameworks to track and measure business outcomes, ensuring high adoption and time-to-value.
• Expansion & Retention: Identify upsell opportunities by leveraging partner-led insights into evolving customer needs.

Global Partner Sales & Success Lead

Solutions Engineer

• Present the complete Red Hat portfolio to the ecosystem partners and customers
• Serve as the primary technologist for the ecosystem partners and a trusted advisor to the technical teams and their business points of contact
• Co-create go to market strategy with our ecosystem partners especially related to their technical capabilities and technical solutions
• Own the ecosystem partner’s technical blue-print and technical capabilities related to Red Hat technology

Senior Solution Architect

Compliance

• Team and Program Management: Forecast and report subscription bookings related to SEAP activities, working closely with sales
• Consolidate analytics and reporting to aid sales consultation on account selection strategy for SEAP engagement
• Manage relationships with 3rd party partners retained for customer reviews and program consultation
• Serve as the primary escalation point for negotiation and resolution of compliance findings identified by SEAP
• Sales and Negotiation: Identify, inspire, and guide subscription bookings related to direct and influence engagement of Sales Teams
• Lead complex negotiations with clients to secure optimal subscription terms, pricing, and conditions
• Identify new opportunities and negotiate agreements that align with business objectives and licensing models, strengthening client relationships
• Compliance and Asset Management: Provide strategic advice to internal stakeholders on licensing models and changes to align with business goals
• Advisory and Strategy: Manage the deployment and renewal of subscription licenses, ensuring the appropriate subscriptions are in place and the underlying terms and reporting needs are understood
• Consult with the Legal team to customize and edit order forms and contracts relevant to SEAP provisions
• Monitor subscription usage to maintain compliance with licensing terms, ensuring alignment with contractual obligations to avoid penalties

SEAP Compliance Specialist

Full-stack Engineer

• As part of the customer delivery team, a Junior Consultant at Red Hat is a technical person who supports the on-site delivery, implementation, and adoption of Red Hat technology.
• During your first year as a Junior Consultant in Singapore, you’ll participate in the FASTER Program, a development program designed to provide you with the deep technical knowledge, customer engagement skills needed to excel.
• You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications.
• Apply your technical skills as you engage in meaningful customer projects, experiences, and job shadowing opportunities.
• Assist more experienced members of the Services Delivery team as they support the on-site delivery, implementation, and adoption of Red Hat technology.
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Gain an understanding of the processes and tools associated with enterprise-level solution architecture.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat technologies.

Junior Consultant, Linux, AI, Graduate Program

Product Adoption Specialist

• Lead adoption workshops independently, translating customer needs into actionable plans.
• Diagnose and resolve moderate technical adoption blockers (e.g., integration gaps).
• Develop reusable best-practice resources for common adoption scenarios.
• Partner with product teams to relay VoC insights for roadmap prioritization.
• Monitor ARR growth and consumption metrics to refine adoption strategies.

Specialist Adoption Architect 3

• Become a trusted adviser within Red Hat's customer base; build solid, lasting relationships with customers
• Provide pre-sales technical support for the development and implementation of complex solutions
• Gain deep understanding of customer business and IT environments and collaborate with sales teams to assess the potential application of Red Hat’s solutions
• Present complex solutions to potential customers and design value-driven architectures, explaining the application and business value of Red Hat’s solutions
• Understand current technology and industry trends; connect trends to customer value and Red Hat solutions
• Participate in and guide vertical and industry-specific subject matter expert teams; create white papers, reference architectures, and other industry-specific technical collateral
• Share knowledge and findings so that team members can learn from your successes and mistakes

Solution Architect

Frontend Engineer

• Design, implement, and maintain modern, responsive user interfaces for virtualization tools
• Collaborate with UX designers to translate wireframes and prototypes into clean, functional UI components
• Develop reusable React components and front-end features using TypeScript, JavaScript, and modern styling tools
• Optimize applications for performance, scalability, and accessibility
• Integrate front-end components with backend APIs and Kubernetes-based services
• Participate in code reviews, design discussions, and agile development ceremonies
• Work closely with quality engineers to define and implement front-end test strategies using Cypress or Playwright
• Drive adoption of frontend development best practices and contribute to evolving the UI architecture
• Monitor and address issues related to UI performance and usability
• Stay up to date with the latest trends in frontend engineering and open-source technologies.

Senior UI Software Engineer – Virtualization

Technical Program Manager

• Control program requirements, scope, and change management issues
• Determine, monitor, and review all program economics to include costs, operational budgets, staffing requirements, resources, and risk
• Ensure adherence to legally binding requirements
• Facilitate development of recommended project control solutions to be used for planning, scheduling, and tracking programs through integration of various project management tools
• Manage program forecast projections to both client and internally within Red Hat
• Work with management on program proposals, bids, contracts, estimates, and schedules and contribute to project estimation process
• Plan, schedule, monitor, and report on activities related to the program, including subcontractor monitoring
• Establish appropriate metrics for measuring key program criteria
• Develop project control and reporting procedures and manage changes in operational plan
• Undertake status review meetings among program team members and clients
• Integrate and use specific industry PM and technical delivery methodologies (e.g. PM methodologies based on Agile, Red Hat Services Project Management Methodology, Systems/Software Development, Product Development)
• Assist in the training of the project team on application of appropriate procedures and motivate team members to accomplish project goals, meet established schedules and resolve technical and operational issues
• Maintain awareness on emerging technologies and Project Management techniques
• Travel to work alongside regional accounts and service provider partners in person

Senior Program Manager – Technical

Consultant

• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies.
• Continuously learn, grow, and adapt to new skills and technologies.
• Travel weekly, Monday-Thursday, to client locations

Senior OpenShift Consultant – TS/SCI Clearance Required

DevOps Engineer

• Contribute production-grade software to upstream open source projects including HyperShift and OpenShift
• Operate as a full-stack systems owner, participating in on-call rotations and taking end-to-end responsibility for diagnosing, fixing, and preventing production issues
• Drive improvements that eliminate entire classes of failures
• Design and evolve observability (metrics, logs, traces) and SLOs as part of the software lifecycle
• Raise the technical bar across the team through design docs, code review, pairing, and knowledge transfer
• Work in a high-autonomy engineering team where you identify the most impactful problems and lead them from concept through implementation and production adoption

Senior Site Reliability Engineer

Technical Account Manager

• Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters.
• Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
• Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
• Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.
• Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
• Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
• Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

Operations Technical Account Manager – OpenShift, Secret Clearance Required

Architect

• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products
• Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions
• May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client
• May provide software development and consultation to prospective users and/or product capability assessment and validation
• Ensures that the product application/solution is functioning according to specifications
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications
• Match here if incumbents are providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and installation
• Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes

Security Engineer

• Container Cryptography Audits & Strategy: Act as the primary technical owner for auditing Go-based cryptographic implementations within OpenShift and container runtimes (CRI-O, Podman).
• Identify and resolve cryptographic discrepancies where containerized applications fail to correctly leverage the host's FIPS or PQC providers.
• Act as the primary technical owner responsible for continuing the implementation and integration of Red Hat's cryptographic inventory tools (e.g., Crypto Scanner).
• Partner with the Principal Product Security Engineer to define and implement scanner policies for detecting cryptographic assets in our build pipelines.
• Work directly with pipeline and data teams to integrate these tools and produce a sustainable Cryptographic Bill of Materials (CBOM).
• Partner with product teams to integrate Merkle Tree Certificate support within the portfolio’s unified security fabric.
• Serve as the primary go-to technical consultant for product teams (like OpenShift, Ansible, and Middleware) navigating cryptographic migrations (e.g., PQC, FIPS).
• Consult directly with engineers to help them audit their code, understand their dependencies (e.g., python-cryptography), and build migration plans that align with the portfolio-wide policy.
• Enable other teams by creating documentation, best-practice guides, and office hours to scale your expertise.
• Define the functional requirements for and partner on the integration of new cryptographic tools, such as runtime instrumentation for core libraries.
• Track and manage critical cryptographic dependencies across the portfolio, working with RHEL Security and other teams to resolve blockers and ensure the successful, sequential delivery of modern crypto capabilities.

Senior Product Security Engineer – Cryptography

• Routinely assess, design, and implement Red Hat's core offerings, including Red Hat OpenShift Container Platform, Ansible Automation Platform (AAP), Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Data Foundation (ODF), and Kubernetes based technologies.
• Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience.
• Learn new technologies quickly, including container orchestration, container registries, container build strategies, cloud storage, and software-defined networks.
• Serve as a subject matter expert on site, addressing technical, developmental, or strategic IT needs.
• Manage problem identification, system architecture definition, software specification and design, testing, and deployment of complex open source solutions.
• Adapt to changing customer requirements.
• Respond to incidents, escalations, and exceptions in a professional manner.
• Deliver quality results both on-site and post-engagement that are on time and within the scope of the assigned project, including project journals, status reports, and other standard documentation.
• Participate in sales and proposal presentations as needed in addition to completing ongoing team account activities.

Cloud Consultant

Account Manager

• Drive quarterly sales execution and revenue growth across a single strategic enterprise account
• Partner with the Account Director to execute the overall account strategy and coordinate aligned go-to-market motions
• Identify, qualify, and progress new opportunities across Red Hat’s full portfolio, with a focus on expanding footprint and increasing deal velocity
• Engage with key stakeholders across IT and the business to position Red Hat as a trusted innovation partner
• Collaborate with internal teams including Solution Architects, Specialists, and Services to shape and deliver value-based solutions
• Maintain strong pipeline health, forecast accuracy, and sales discipline to ensure consistent performance

Global Partner Sales & Success Lead

Senior Solution Architect

SEAP Compliance Specialist

Junior Consultant, Linux, AI, Graduate Program

Specialist Adoption Architect 3

Solution Architect

Senior UI Software Engineer – Virtualization

Senior Program Manager – Technical

Senior OpenShift Consultant – TS/SCI Clearance Required

Senior Site Reliability Engineer

Operations Technical Account Manager – OpenShift, Secret Clearance Required

Specialist Adoption Architect 3

Senior Product Security Engineer – Cryptography

Cloud Consultant

Defence Account Manager