Teleco Delivery Executive, French Speaker

Red Hat

Delivery Executive managing telecommunications customer success and software projects at Red Hat. Engaging with clients, overseeing project delivery, and ensuring satisfaction with Red Hat's products.

Posted 7/10/2026full-timeCzechiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudOpen Source

About the role

Key responsibilities & impact

Engage with your customers fluently in English & French.
Act as the single point of contact for all post sales activities with your customer(s) in EMEA.
Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support.
Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hat products through training, high touch support, projects and subscription based engagements.
Lead a matrix team responsible for support and service delivery to your customer(s).
Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, when/where engaged.
Build content for project activities to include project kickoff, project status and project closeout.
Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project staffing requirements.
Serve as an agile lead, including planning, team management, process management and improvement, team forming for building trust and collaboration and coaching of product owners.
Drive multi-year customer satisfaction, product adoption and profitability.
Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams.
Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer projects.
Participate in key customer meetings and deliver quarterly executive business reviews.
Address escalations from customers and Red Hat sales account teams related to product management, support and service delivery issues.
Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets.
Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams, execute closed loop processes for all detractors internally and externally and ensure remediation plans are executed.
Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings.
Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams, to drive success on multi-vendor solutions.
Track services performance related to embedded service KPIs and report on during service reviews with partners.
Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a Red Hat direct platform still supporting the partner application.

Requirements

What you’ll need

Fluency in English and French.
Proven telecommunications experience, preferable in mobile networks and cloud infrastructure.
Experience with telecommunications networking, IT technical components and software development.
Understanding of NFV/SDN as well as mobile networking (5G, 4G), RAN and fixed networks (network architectures, service models, service provisioning).
Proven experience, preferably with international project scope, in managing complex software project and portfolio management, development, managing expectations and risk/issue mitigation.
Strong understanding of program management and leadership experience with project managers.
Experience leading diverse teams, formally or informally, from a variety of disciplines including engineering, product management, project management, customer support and service delivery.
Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance.
Excellent interpersonal and communication skills at all levels of an organization.
Proven ability to implement operational metrics and translate to process improvement initiatives.
Demonstrated passion for open source software and a commitment to diversity.
Travel, as needed, to meet the requirements of the role in alignment with business / customer needs, attending onsite business reviews and key events (20%).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Telecommunications NetworkingCloud InfrastructureNFV/SDNMobile NetworkingSoftware DevelopmentRisk ManagementPortfolio ManagementService ProvisioningOperational Metrics ImplementationProcess Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsTeam LeadershipCustomer Relationship ManagementCollaboration