Recruiting.com

Artificial Intelligence

• Responsible for building enterprise-wide AI fluency as a core leadership and workforce capability
• Design and activate scalable, modern learning experiences that move employees from awareness to confident application of AI
• Lead an "AI in Action" ecosystem supporting rapid experimentation and real-world application through partnerships
• Identify and prioritize high-value AI use cases for embedding AI into daily workflows
• Partner with the Senior Creative Director for internal AI leverage through creative design and communities of practice
• Measure and evolve AI capability maturity across the enterprise
• Continuously iterate learning and enablement strategies based on data and learner behavior

Director – Emerging Technology, AI Fluency

Operations

• Build and scale shared services for Learning & Development.
• Design and implement standardized operating models, processes, and service-level agreements (SLAs).
• Manage the day-to-day operations of the talent development function.
• Design and build a Learning Marketplace in partnership with Procurement, Technology/IT, and Finance.
• Drive operational excellence through process improvement, automation, agentic AI.
• Lead budget planning, vendor management, and resource allocation for Cencora University.
• Own the certification, enablement, and ongoing support of Cencora University faculty facilitators.
• Partner with Communications and Marketing teams to execute learner awareness and action campaigns.
• Establish and deliver enterprise learning measurement frameworks, dashboards, and reporting.
• Lead, inspire, and develop a global team, fostering high engagement.

Senior Director – Cencora University Operations

Full-stack Engineer

• Lead and participate in project planning, identifying development tasks, creating work plans, and managing workflows to meet timelines.
• Collaborate with architects to align with long-term IT strategies, translate complex business requirements into technical specifications, and design scalable, efficient applications.
• Build high-quality applications, perform code reviews, and ensure seamless integration with other platforms.
• Define and enforce development standards, conduct testing, review modules for compliance, and ensure adherence to policies and procedures.
• Design and develop relational databases, ensuring optimization and scalability.
• Provide technical leadership, coaching, and mentoring to junior developers, offering expertise in application development, architecture, and best practices.
• Evaluate emerging technologies, recommend solutions, and promote effective use of IT systems through education and training.

Application Developer – Technical Lead

Consultant

• Collaborate with other teammates and client teams to deliver high-quality infusion consulting solutions, including new builds and optimization of existing client strategies.
• Work directly with customers to execute alternate site strategies, leading portions of engagement through hypothesis-based solution development and execution.
• Lead meetings and build client trust through clear communication.
• Create and refine executive messaging frameworks to communicate priorities, risks, opportunities, and recommendations effectively.
• Address ambiguous problems using structured thinking, consulting frameworks, and hypothesis-driven approaches.
• Translate data and qualitative findings into insights that elevate leadership decision-making.
• Engage in continuous learning and development to enhance infusion consulting skills and industry knowledge.

Infusion Managing Consultant

Security Engineer

• Partner with domain leadership to set product vision and strategy in alignment with organizational goals
• Develop and execute multi-year domain roadmaps aligned to organizational strategy and objectives
• Ensure roadmap visibility and alignment across all cross-functional stakeholders
• Define key performance indicators (KPIs) to measure product success and drive data-informed decisions
• Manage, lead, and facilitate cross-functional collaboration with leaders, stakeholders, partners, customers, and peers
• Deliver and present executive-level health and progress reporting of product performance, outcomes, risks, and strategic insights to various stakeholders
• Promote agile best practices and continuous improvement
• Assess, monitor, and mitigate risks and issues; adjust strategies and plans as necessary based on new information or changes in circumstances

Principal Security Product Manager

Manager

• Supplier Quality Program Development
• Supplier Audits and Assessments
• Supplier Relationship Management
• Quality Issue Resolution
• Compliance and Regulatory Standards
• Continuous Improvement Initiatives

Supplier Quality Manager

Customer Success Manager

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
• Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
• Process orders for assigned territory.
• Monitor backorder status for accounts.
• May gather information regarding assigned territory or accounts and share any necessary information with TM partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the Company.
• Support general queue sales calls.

Customer Engagement Representative – Companion Animal

• Collaborate with subject matter experts, partners, and client teams to deliver high-quality infusion consulting solutions including site design, addressable products, and leakage mitigation strategies.
• Work directly with customers to execute alternate site strategies including site selection, facility design, clinical workflow creation, and policies and procedures development.
• Lead portions of client meetings and build trust through clear communication and infusion results-driven insights.
• Develop high-impact presentations, reports, and dashboards that translate complex data into clear, actionable narratives.
• Create and refine executive messaging frameworks to communicate priorities, risks, opportunities, and recommendations effectively.
• Address ambiguous problems using structured thinking, consulting frameworks, and hypothesis-driven approaches.
• Conduct quantitative and qualitative research and analysis to support infusion business recommendations.
• Work across matrixed teams to gather information, synthesize perspectives, and ensure consistency in messaging.
• Support cross-functional teams in preparing for executive meetings, reviews, and strategic checkpoints.
• Contribute to the design, planning, and execution of major initiatives, such as customer segmentation, operational readiness, and strategy refresh cycles.
• Conduct due diligence on strategic questions, including customer insights, operational data, and industry trends.
• Translate data and qualitative findings into insights that elevate leadership decision-making.
• Maintain a high standard of organization, version control, and proactive communication with project stakeholders.
• Ensure deadlines and deliverables are met with attention to detail and accuracy.
• Develop materials for enterprise summits, advisory boards, customer meetings, board presentations, and leadership offsites.
• Engage in continuous learning and development to enhance infusion consulting skills and industry knowledge.

Managing Consultant

Project Manager

• Support the Customer Success Projects team in coordination, documentation, and execution support of customer onboarding and supply chain implementation projects
• Ensure project plans, deliverables, and communications are organized, accurate, and completed on time
• Track deliverables and dependencies across functions (Sales, Ops, CS, IT, QA)
• Maintain structured project documentation
• Coordinate logistics and materials for customer workshops
• Support lane mapping activities by collecting required inputs
• Assist with KPI reporting setup and systems integration tracking
• Support handover preparation to Operations and Customer Service

Customer Success Project Coordinator

• Serve as the program’s primary point of contact with physicians
• Educate physicians and their staff about the program’s available services
• Provide guidance on treatments to manage physician expectations regarding reimbursement
• Review patient records to complete required forms for reimbursement efficiently
• Assist physicians in completing Special Authorization (SA) forms and other documents
• Provide regular updates to physicians about their patients
• Customize program elements to meet the needs of physicians under your responsibility
• Collaborate with other team members
• Attend scheduled physician meetings with commercial representatives
• Report adverse events

Field Case Manager

• Serves as the primary contact for physicians
• Communicates with patient as needed and program stakeholders
• Educates healthcare providers and their staff on program services
• Reviews patient charts and ensures completion of required documentation
• Takes full ownership of the special authorization process
• Provides ongoing communication, updates, and guidance to physicians
• Adapts program elements to meet unique needs of healthcare providers
• Other duties as assigned

Field Case Manager – 12-month contract

• Serves as the primary contact for physicians
• Communicates with patients as needed and program stakeholders, building and maintaining trusted relationships in your designated area
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes
• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement
• Other duties as assigned

• Accountable for the business processes underlying procurement
• Develop and build a data warehouse and decision tools
• Establish processes for quality and timely execution of agreements
• Work with key business stakeholders to develop targets
• Reinforce and implement templates of agreements
• Measure and monitor contract progress, implementation, and value
• Support contract implementation and monitor completion

Manager – Negotiated Agreements and Contracts

Administration

• Assist with the coaching and mentoring of the existing team members.
• Work with APM/PM to maintain, improve and create work standards and standardized work.
• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program
• Process payment requests for patients, pharmacies and/or physicians.
• Participate in special projects as assigned by the APM/PM
• Provide daily support to the APM(s)/PM
• Assist management with various reports and program related tasks.
• Work with management to develop program protocol and SOP for administrative and co-pay work.
• Work with management to develop and lead training of new associates, including but not limited to presenting, shadowing and call monitoring.
• Liaise with program managers to ensure co-payment KPIs are met.
• Liaise with cross-functional teams to ensure payment accuracy and timelines are met.
• Adherence to the general company processes and policies.
• Telephone Support - Phone line monitoring for availability, correct status and reporting.
• Participate and attend on-going refresher trainings and in specialized training courses for specific products, programs and purposes as deemed appropriate by the manager.
• Clear communication to APM/PM and program regarding cases of planned and unforeseen absences.

Senior Administration and Co-Pay Associate

Program Manager

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service
• Document requirements in the system and manage follow-up calls
• Monitors the performance of staff members to assess training needs and requirements
• Provides input for scheduling to provide adequate staffing; makes recommendations for required changes
• Assists with quality assurance and quality improvement initiatives; assists in the execution of these changes
• Project management including reimbursement programs, compliance and education based programs and clinical patient support programs
• Implement assigned call centre projects; design and development of new projects
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
• Produce all project related reporting
• Participate in client meetings and daily client project communications
• Identify and implement staff recruiting strategies and participate in the hiring process
• Responsible to report all Adverse Events to the assigned units/departments