Recruiting.com

General

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• Responsible to report all Adverse Events to the assigned units/departments

Caseworker

Bilingual

• Work closely with assigned patients to identify various reimbursement coverage options
• Contribute to coaching and mentoring current team members
• Manage a larger patient caseload than other case managers
• Serve as the reimbursement expert for the assigned case territory
• Participate in special projects assigned by the program manager
• Collaborate with management to develop program protocols and standard operating procedures (SOPs) for the case manager role

Bilingual Caseworker

Operations

• Account Management to include serving as the primary liaison between company and client
• Team Management to ensure team is meeting contractual obligations
• Business Development by partnering with New Business Development in customizing capabilities presentations
• Training and Mentoring by leading training sessions and mentoring managers
• Financial Accountability managing monthly budget and expenses
• Quality and Compliance to ensure tracking of quality and program compliance
• Organizational leadership to support company initiatives

Senior Manager – Operations

Account Manager

• Generate sales of products and equipment to veterinarians and new customers
• Plan and make sales calls and select products and programs for customers
• Establish relationships with veterinarians and clinics
• Maintain written call cycle and stay current on MWI products and services.

Territory Manager – Animal Health

Full-stack Engineer

• Lead and manage infrastructure engineering personnel
• Provide technical leadership, direction, prioritization, coaching, and performance management
• Serve as the technical liaison between MICRO and parent company IT teams
• Provide infrastructure, security, performance, and stability reporting to upper management
• Support product and engineering teams across Accu-Trac, ProControl, and Stocker1 with infrastructure planning and technical strategy
• Contribute to business continuity, disaster recovery, backup, and resiliency planning
• Provide leadership and architectural oversight for Linux and Windows infrastructure environments

Azure/Linux Infrastructure Administrator

Pharmacist

• Review prescriptions and patient medical history for appropriateness
• Help identify and resolve clinical or administrative issues
• Provide counseling to patients and caregivers with professionalism and empathy
• Work from home providing pharmacist review and patient support

Pharmacist – 3 days on-site, 2 days remote

Customer Success Manager

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
• Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
• Process orders for assigned territory
• Monitor backorder status for accounts.
• May gather information regarding assigned territory or accounts and share any necessary information with TM partner
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company.
• Support general queue sales calls.

Customer Engagement Representative

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• Create and maintain patient records in the CRM.
• Execute administrative tasks critical to the progression of patients through the Program
• Act as a liaise between other members of the team
• Review and analyze documents for Adverse Events
• Report Adverse Events as required
• Manage inbound and outbound calls

Coordinateur de Programme, Bilingue

Business Development Rep

• Build and maintain strong relationships with strategic clients (CROs, Pharmas, and Biotechs).
• Prepare and negotiate budgets for clinical trial services.
• Follow up on quotes presented during the negotiation process.
• Ensure and manage the pipeline of opportunities.
• Oversee document management (CDAs and MSAs).
• Represent the company at national and international events.
• Collaborate cross-functionally with internal teams such as PMs, Supply Chain, Operations, and Regulatory Affairs.

Business Developer

Strategy

• Shape Enterprise Strategy by partnering with senior leadership
• Lead strategic planning cycles
• Drive development of initiatives for competitive advantage
• Identify and unlock growth opportunities
• Deliver market and competitive intelligence
• Lead cross-functional strategic initiatives
• Champion innovation and transformation
• Influence and build strategic relationships
• Manage strategic investments

Senior Director – Corporate Strategy, Development

Manager

• Customize program elements to meet the needs of assigned prescribing physicians
• Review patient status and assist the prescribing physician to complete patient enrolment
• Prepare payer forms to access public or private coverage by reviewing patient charts
• Identify obstacles to obtaining coverage and channel this information to the Program Manager
• Develop strong working relationships with physicians and physician office staff
• Proactively provide assistance to resolve issues with regards to assigned physicians
• Provide training to physicians and clinics on program and new initiatives approved by the manufacturer
• Acts as a liaison and provide ongoing feedback to the Program Manager
• Welcome each patient to the program and capture required patient information
• Provide reimbursement payer guidelines to patients and physicians
• Ensure patient services are coordinated and tracked, according to KPI’s
• Coordinate private and public coverage activity between patient, physician and insurers
• Confirm outcome of reimbursement navigation with the patient
• Provide information and navigate patient through financial assistance
• Assist patient with pharmacy selection and coordinate drug delivery
• Assist patient with coordination of therapy and ongoing therapy status
• Refer the patient to contact their healthcare provider should the patient have clinical questions
• Report Adverse Events / Severe Adverse Events following program SOPs
• Assist in training and development of new FCM as needed
• Develop and maintain a positive relationship with the Patient Support Program team
• Participate in scheduled physician meetings with Pharmaceutical team
• Attend scheduled Continuous Medical Education events and reports new activities

Field Case Manager – 18-Month Contract

• Manage own sales territory (combination of named accounts and/or geographic territory) and achieve annual and quarterly signings and revenue target quotas.
• Generate new clients through cold calling, networking, business partnerships and sales activity to promote TMF services.
• Specific focus to be to drive the global acquisition of new client accounts for clients with offices within your allocated territory.
• Collaborate with the larger team to grow existing client accounts.
• Develop proposals and budgets for the sales opportunities within the assigned territory and ensure that the proposals and budgets go through the appropriate review and approval process as per the TMF Sales Manual and other TMF policies.
• Act as client point of contact and ensure on-going client satisfaction throughout sales process and where applicable operational contract.
• Manage the sales process from lead generation, proposal through to contract negotiation and deal closure involving Solutions Consulting and other TMF resources, as appropriate.
• Actively participate in all global and regional sales meetings (expected to be scheduled face-to-face one to two times per year and other virtual meetings as required).
• Ensure that CRM is kept up to date on a regular basis and is accurate at all times as per the Sales Manual – this includes company, opportunity and company contact information.
• Participate in industry conferences and trade shows with the purpose of developing relationships with new customers.
• Work with Contracts and Legal to manage negotiation of software and service agreements.
• Identify business partnerships and negotiate agreements.
• Ability to work with other departments to ensure client satisfaction.
• Assist in preparing business plans for new projects.
• Identify customer needs for new business development opportunities.
• Develop dynamic sales presentations and proposals for clients.

Business Development Manager

Onboarding Specialist

• Audit and validate all SAP customer master fields for onboarding records to ensure accuracy, consistency, and compliance with organizational standards
• Lead the analysis of customer-submitted documents to extract and interpret essential data elements
• Conduct meticulous quality checks to safeguard data integrity
• Identify and correct discrepancies in customer master data
• Partner closely with cross-functional teams, sales and Customer Engagement Managers to clarify data requirements
• Organize and maintain comprehensive records in accordance with company policies
• Utilize advanced SAP skills to input, validate, and maintain customer master data
• Create Master Load Templates (MLTs) based on customer input
• Review and analyze customer documentation to determine load parameters
• Assess and determines credit parameters for new accounts under a specified threshold
• Finalize the setup of customer accounts in SAP
• Complete specific data entry assignments tied to onboarding workflows
• Identify and escalate data discrepancies or incomplete information to Data Quality Specialists
• Perform updates to customer master records as needed

Data Quality Specialist II, Customer Onboarding

Project Manager

• Project Management Support for new and established projects in D365.
• Serve as the assigned Project Manager in D365 for designated projects.
• Collaboration with Project/Program Leads and Clients as needed.
• Create and maintain RevX opportunities for new projects and contract extensions.
• Ensure data integrity and compliance across D365, RevX, and related systems.

Project Management Support – Specialist/Sr Specialist

Product Manager

• Responsible for AI capabilities and use cases within the enterprise AI portfolio
• Establish and maintain AI roadmaps in partnership with various stakeholders
• Ensure AI initiatives are prioritized, governed, and scaled in alignment with strategic imperatives
• Drive innovation by incorporating emerging AI technologies
• Define, track, and communicate business value metrics for AI initiatives
• Partner with Tech, Security, Legal, and Compliance to define and maintain AI standards
• Manage capital investment planning for AI projects