Bilingual Caseworker

Recruiting.com

Bilingual Caseworker managing patient support and reimbursement coverage in Canada. Working closely with healthcare professionals to optimize patient assistance and program success.

Posted 6/26/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Work closely with assigned patients to identify various reimbursement coverage options
Contribute to coaching and mentoring current team members
Manage a larger patient caseload than other case managers
Serve as the reimbursement expert for the assigned case territory
Participate in special projects assigned by the program manager
Collaborate with management to develop program protocols and standard operating procedures (SOPs) for the case manager role

Requirements

What you’ll need

Minimum of two (2) years of customer service experience
Bilingual (French and English) — spoken and written
Excellent organizational skills and strong attention to detail
Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)
Flexibility to work variable hours (operating hours 8:00 AM to 8:00 PM)
Ability to apply critical thinking to resolve problems
Minimum of two (2) years of experience in a patient support program

Benefits

Comp & perks

Health insurance
Paid time off
Flexible working hours
Professional development resources
Mentorship programs
Employee resource groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebilingualpatient support programcritical thinkingorganizational skillsattention to detail

Soft Skills

coachingmentoringcollaborationflexibility