Customer Engagement Representative

Recruiting.com

Customer Engagement Representative supporting sales strategies and customer service for Cencora's distribution services in the US. Managing accounts and ensuring excellent customer service and loyalty.

Posted 6/23/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
Process orders for assigned territory
Monitor backorder status for accounts.
May gather information regarding assigned territory or accounts and share any necessary information with TM partner
Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company.
Support general queue sales calls.

Requirements

What you’ll need

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree preferred
1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment preferred

Benefits

Comp & perks

Health insurance
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Opportunities to participate in mentorship programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategiescustomer serviceorder processingbackorder managementaccount management

Soft Skills

communicationcustomer loyalty developmentprofessionalismfriendlinessproactive engagement

Certifications

Associate’s degree in Veterinary Technologybachelor’s degree in animal healthequivalent agricultural degree