Customer Support
Lloyds Banking Group
Gestionnaire de cas, bilingue / Bilingual Caseworker
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Management of the assigned projects and/or cases
- Adherence to the general company processes
- Telephone support: implementing call-centre programs and providing patient, healthcare professional and funding bodies with telephone support
- Assist with funding and access issues, including private, public and special access programs; compliance programs
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Implement pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- Conduct significant amount of out-bound calls for patient programs based on casework methods
- Document each activity in program specific database
- Participate and attend on-going refresher training and specialized training courses for specific products or programs
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
- Communicate to manager, pod, and program trained colleagues regarding management of cases during foreseen absences
- Participate in the training process of new caseworkers, including shadowing & call monitoring
- Responsible to report all Adverse Events to the assigned units/departments
- Other duties and tasks as required from time to time
Requirements
- Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations (generally completion of a two-year associate's degree program) or equivalent combination of experience and education
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English) required
- Ability to multitask
- Attention to detail
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel and Outlook
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- May have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams
Benefits
- medical, dental, and vision care
- a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families, which may include backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- a variety of training programs and professional development resources
- opportunities to participate in mentorship programs, employee resource groups, and volunteer activities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdata collectionadverse event reportingmarket researchcustomer servicepharmaceutical distributionautomated warehouse operating systemproblem solvinganalytical skillsmathematical skills
Soft skills
multitaskingattention to detaileffective communicationinterpersonal skillsleadership skillsorganizational skillsdeadline managementpresentation skills
Certifications
associate's degree
