Customer Service Advocate IV
Centene Corporation
Associate Customer Care Professional – Client Care
Thrivent
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
JuniorMid-Level
About the role
- Deliver unscripted, end-to-end phone-based customer care for Thrivent clients
- Build rapport with diverse callers and navigate multiple systems to find solutions
- Focus on quality and first-call resolution while managing Average Handle Time
- Receive structured onboarding/training, mentoring, and ongoing career progression
- Opportunity to specialize in Thrivent products (annuities, insurance, mutual funds, beneficiary claims)
Requirements
- High school diploma or equivalent experience (post-secondary education preferred)
- Recent college graduates are encouraged to apply
- Customer service, financial services, or insurance experience preferred
- Experience navigating complex customer interactions from support through to resolution
- Ability to welcome change and contribute to continuous improvement in a fast-paced environment
- Bilingual in English and Spanish a plus
- Ability to work training hours (8:00 a.m.–4:30 p.m. CST) and full-time schedule after training (9:30 a.m.–6:00 p.m. CST)
- Remote work setup required: private secure workspace, reliable power, wired ethernet, 30 Mbps down/10 Mbps up
- Ability to pass a criminal background check
