Territory Sales Manager, Food
The Common Market
Brokerage Account Manager
RateMyAgent
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive adoption and retention of the RateMyAgent platform across brokerage accounts and agent teams
- Cultivate long-term relationships with brokerages and their leadership teams
- Oversee a high-performing team that supports onboarding, education, and retention of individual agents
- Monitor brokerage-level usage and adoption patterns to anticipate needs and guide strategic engagement
- Lead and coach a team of offshore Onboarding Specialists / Adoption Coordinators responsible for agent-level support
- Ensure the team effectively onboards, activates, and retains agents across brokerage, team, and organic channels
- Set and track team KPIs related to agent activation, product usage, NPS, and retention
- Collaborate cross-functionally to design scalable onboarding and engagement programs for real estate professionals
- Identify friction points in the onboarding or retention process and implement data-informed solutions
- Support escalations or at-risk accounts, ensuring proactive resolutions and customer satisfaction
- Track both brokerage- and agent-level metrics related to activation, engagement, and platform satisfaction
- Deliver regular updates to internal stakeholders with performance insights and improvement opportunities
- Use data to refine team processes, training content, and customer engagement strategies
- Partner closely with Sales, Customer Success, Marketing, and Product to ensure a seamless end-to-end customer journey
- Provide structured feedback from broker and agent experiences to inform product roadmap and service enhancements
Requirements
- 3+ years in account management, customer success or SaaS onboarding
- Experience leading a team, managing performance, coaching and setting goals
- Excellent communication, relationship building and problem solving skills
- Familiarity with CRM platforms such as Hubspot, Intercom etc
- Experience in the brokerage / realty sector including onboarding workflows and brokerage dynamics (preferable)
- Experience working in a high growth business environment and start up culture is advantageous
