RateMyAgent

Customer Support

• Lead and inspire a multi-level international Support team across Melbourne (HQ), the Philippines, and future hubs
• Day-to-day team operations and all Support channels: live chat, email, tickets and phone
• Act as the "Librarian of Truth" for Support
• Point of escalation for complex customer enquiries / issues internally (sales, account management and product) and externally
• Lead the end-to-end redesign of Intercom Workflows to ensure a frictionless customer journey
• Monitor and report on core Support metrics and qualitative feedback including CSAT and AI Deflection rates
• Be the voice of the customer to provide insights and feedback on key aspects of the customer journey
• Lead the Support "Go-To-Market" strategy for every product release

Customer Support Manager

Financial Planning and Analysis

• Complete month-end and year-end close processes, ensuring all transactions are accurately recorded in the general ledger and reconciliations prepared; with particular focus on deferred revenue
• Managing the production of financial statements for ASX filings and reporting to the Audit Committee
• Lead the Consolidated Financial Statements for the Annual Report and half-year report for an ASX-listed company, and lead the external audit process
• Prepare and lodge statutory tax returns (BAS, PAYG, FBT, USA tax, etc) and lead the company tax preparation with external tax advisors
• Lead the accounts payable operations, ensuring efficient processing, accurate recording, and timely payments
• Develop and maintain robust internal controls to safeguard company assets and ensure compliance.
• Maintain and improve financial systems (Xero, Stripe etc), processes, and controls to enhance efficiency and accuracy
• Ensure the accuracy and integrity of general ledger accounts and financial data. Including compliance with accounting standards, regulatory requirements, and internal policies.
• Manage cash flow projections, liquidity requirements, and banking relationships
• Optimise working capital management and oversee cash disbursements
• Monitor and control expenses to ensure adherence to budgetary constraints.
• Identify cost-saving opportunities and implement efficiency improvements
• Oversee payroll team and processes in AU, US and NZ to ensure accuracy and compliance with regulations. Ensure Payroll tax and work cover declaration submitted on time and accurately.

Senior Finance Manager

Business Development Rep

• Reporting to the ANZ Growth Manager this role will see you leaning into a consultative sales style, engaging with and selling to our clients (Real Estate Agents) and articulating the value of our innovative reviews and local expert marketing platform.
• Based in our Melbourne office surrounded by a high performing sales team, you will deliver your sales pitch in zoom meetings, demonstrating to your clients that this platform is the key to their success.

Business Development Manager

Account Executive

• Developing and closing new business opportunities with mid-market level brokerages
• Building and managing a pipeline of mid-market level prospects across the brokerage sector
• Presenting digital marketing solutions designed for the Real Estate / Brokerage market
• Leading the full sales cycle from cold outbounding to negotiation and closing
• Establishing and maintaining trusted advisor relationships with senior stakeholders within brokerages
• Collaborating with marketing, product, and customer success teams across US and Australia
• Achieving and exceeding monthly sales targets
• Maintaining accurate pipeline and activity reporting in Hubspot
• Representing the company at industry events, conferences, and networking opportunities

Senior Account Executive

• Complete month-end and year-end close processes
• Managing the production of financial statements for ASX filings
• Lead the Consolidated Financial Statements for the Annual Report
• Prepare and lodge statutory tax returns
• Lead accounts payable operations
• Develop and maintain robust internal controls
• Maintain and improve financial systems and processes
• Manage cash flow projections and banking relationships
• Monitor and control expenses, oversee payroll team

Finance Manager

Engineering Manager

• Manage a team of 15 with 4 direct reports.
• Lead technical vision and execution ensuring alignment with product roadmap and business strategy.
• Responsible for growth, performance, and well-being of the engineering team.
• Define and drive engineering standards (code reviews, CI/CD).
• Develop engineering talent through established competency matrix and career framework.
• Collaborate with customer-facing teams and translate technical challenges into business outcomes.
• Own the technical architecture and guide the team on technical perspectives.
• Lead the integration of emerging technologies into the core SaaS platform.
• Maintain high uptime by championing SRE practices and improving Agile/Scrum methodologies.
• Establish a clear release cadence in line with business and product strategy.

Head of Engineering

Revenue Operations

• Own the HubSpot environment.
• Optimise workflows, lead scoring, and automated hand-offs between Marketing, Sales and CS.
• Partner with Finance to bridge the gap between CRM data (HubSpot) and our data warehouse (Snowflake).
• Ensure "Board-ready" accuracy in ChartMogul.
• Move us beyond "what happened" to "why it happened."
• Build dashboards that track Pipeline Velocity, CAC Payback, and Net Revenue Retention (NRR).
• Audit our current sales process to remove friction.
• Ensure the team is spending more time selling and less time doing manual data entry.
• Global Alignment: Work with our US and ANZ teams to ensure global reporting consistency.
• Tech Stack Evolution: Evaluate and manage the reporting tech stack to ensure it scales with the business.
• Organic vs. Inorganic Revenue: Partner with the Engineering team to solve data flow issues, providing 100% clarity on organic revenue performance.
• Commission Strategy: Inform and refine sales commission plans to ensure they are driving the correct behaviours and aligning with company-wide ARR goals.
• Onboarding & Training: Lead the enablement of new staff on HubSpot, ensuring "data-first" behaviours are baked into the culture from day one.