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Revenue Operations

• Own the HubSpot environment.
• Optimise workflows, lead scoring, and automated hand-offs between Marketing, Sales and CS.
• Partner with Finance to bridge the gap between CRM data (HubSpot) and our data warehouse (Snowflake).
• Ensure "Board-ready" accuracy in ChartMogul.
• Move us beyond "what happened" to "why it happened."
• Build dashboards that track Pipeline Velocity, CAC Payback, and Net Revenue Retention (NRR).
• Audit our current sales process to remove friction.
• Ensure the team is spending more time selling and less time doing manual data entry.
• Global Alignment: Work with our US and ANZ teams to ensure global reporting consistency.
• Tech Stack Evolution: Evaluate and manage the reporting tech stack to ensure it scales with the business.
• Organic vs. Inorganic Revenue: Partner with the Engineering team to solve data flow issues, providing 100% clarity on organic revenue performance.
• Commission Strategy: Inform and refine sales commission plans to ensure they are driving the correct behaviours and aligning with company-wide ARR goals.
• Onboarding & Training: Lead the enablement of new staff on HubSpot, ensuring "data-first" behaviours are baked into the culture from day one.

Revenue Operations Manager