Ratehub.ca

Insurance

• Provide quality customer service and professional expert advice to clients
• Proactively conduct renewal reviews to ensure customer retention targets are met
• Handle outbound calls to existing clients for renewal review as necessary
• Liaison with insurers, building and maintaining relationships
• Administer, support and complete policy changes within our company partner’s portals and websites
• Review policies and make recommendations as required
• Adhere to the underwriting criteria set out by our broker partners
• Coordinate and follow up on client documents
• Respond to incoming calls and service customer needs
• Give claims advice to clients, report claims, follow up on claims
• Strong Ability to multitask, prioritize, and manage time effectively

Renewals Specialist – Personal Lines Insurance

Product Manager

• Own the product strategy for the Everyday Banking portfolio (including cards, chequing, savings, investments, and loans), translating market data and user insights into a high-growth vision.
• Set the vision for AI-driven personalization that anticipates user needs and surfaces the right products and guidance.
• Drive roadmap alignment and prioritization discussions with executive leadership, securing buy-in on critical trade-offs.
• Develop deep expertise in fintech trends, competitor movements, and open banking to identify new market opportunities.
• Translate strategy into clear product requirements, defining scope, success criteria, and edge cases for the cross-functional pod comprising engineering, design, and QA.
• Lead the pod through backlog sequencing, scrum ceremonies, and end-to-end delivery.
• Make high-judgment trade-offs across scope, technical scalability, and timelines, backed by data.
• Define success metrics and establish reporting to evaluate product performance, surface insights, and communicate results to leadership.
• Optimize delivery processes and prioritization frameworks to reduce friction, mitigate risk, and accelerate team velocity.
• Orchestrate end-to-end GTM plans across operational readiness, marketing alignment, and launch execution.
• Optimize user funnels, transforming user research and A/B testing data into opportunities that improve conversion and maximize revenue.
• Partner with marketing and content teams to build high-converting web experiences that strengthen SEO, GEO, and landing page performance.

Senior Product Manager

Content Manager

• Serve as Ratehub's primary subject matter expert for mortgages and real estate, representing the brand in media opportunities; support the Communications team with expert commentary, data points, and timely insights for media pitches and press opportunities
• Bring on-camera and on-mic presence to video content and media interviews; comfort in front of a camera is a strong asset
• Strengthen Ratehub's authority in the mortgage space by producing/writing exceptional, accurate, and timely original content across formats including media contributions, landing pages, blog posts, newsletters, videos, and social media
• Develop content that provides unique analysis and insights and reflects current market conditions, rate movements, and consumer needs — not just evergreen education
• Liaise regularly with Ratehub's mortgage brokerage team to stay current on rate trends, lender strategy, and market shifts, and translate those insights into timely content updates
• Maintain and refresh existing content on an ongoing basis — including blogs, FAQs, and landing pages — leveraging internal resources and freelancers where appropriate
• Incorporate SEO and GEO best practices into all content, with particular rigour on landing pages and high-traffic pages
• Set, document, and uphold Ratehub's editorial voice and style standards across all formats, channels, and contributors
• Establish and maintain editorial policies, workflows, and governance frameworks that scale across staff writers, freelancers, and cross-functional contributors
• Own and manage the editorial and social media calendar, balancing timely rate and market coverage with long-term content strategy and ensuring that all published content meets accuracy, compliance, and regulatory standards relevant to Canadian financial products
• Review, edit, and approve work from writers, freelancers, and subject matter experts to maintain a consistently high editorial bar
• Develop and maintain deep expertise in Canadian personal finance — mortgage rates, insurance, credit cards, banking, and investing — to provide credible editorial oversight
• Own content QA processes, including fact-checking, link auditing, structural reviews, and scheduled content refreshes
• Use performance data — organic traffic, keyword rankings,GEO metrics, engagement, and conversion signals — to inform editorial priorities and identify content gaps
• Brief, onboard, and manage freelance contributors, including scope definition, quality oversight, and feedback
• Collaborate cross-functionally with product, design, marketing, and data teams to ensure content reflects live product and rate information accurately
• Serve as the lead on sponsored content production, acting as the primary point of contact between the external partnership team and the content team

Senior Editor – Mortgage Content Lead

Controller

• Own the month-end, quarter-end, and year-end close across all entities.
• Prepare accurate, timely consolidated financial statements in accordance with IFRS.
• Maintain the general ledger and oversee all core accounting cycles.
• Own revenue recognition across diverse models.
• Coordinate annual audits and manage relationships with external auditors.
• Develop, implement, and maintain strong internal controls and accounting policies.
• Ensure compliance with regulatory, tax, and statutory reporting requirements.
• Partner with business-line leaders to provide financial insight.
• Support budgeting, forecasting, and long-range planning.
• Drive automation and continuous improvement across finance operations.
• Lead, mentor, and develop the accounting and finance team.

Customer Support

Customer Service Broker – Personal Lines

Editor

• Own the end-to-end editorial process, ensuring every piece of content meets MoneySense’s high standards for accuracy, independence, and authority.
• Rethink the editorial calendar to reflect shifts in consumer behavior, prioritizing high-value, expert-led content that goes beyond simple search queries.
• Recruit, brief, and manage a roster of freelance contributors and vetted financial professionals (CFPs, tax experts, etc.) for quotes, columns, and the "Ask MoneySense" franchise.
• Assign and edit content optimized for both traditional search (SEO) and generative engines (GEO), prioritizing proprietary data, original reporting, and expert insight that AI cannot replicate.
• Produce data-led stories by combining Canadian public datasets (StatsCan, CMHC, Bank of Canada) with Ratehub’s proprietary data to generate unique financial insights.
• Lead reactive coverage for major financial events (e.g., Bank of Canada rate decisions), ensuring expert-led analysis is published and distributed within hours of an announcement.
• Develop reporting formats that feature real Canadians and expert commentary (e.g., financial profiles and annotated case studies) that go deeper than anything AI can generate.
• Manage the update cycle for "Best of" guides and cornerstone content to ensure they remain accurate, competitive, and relevant for readers.
• Monitor performance metrics across Google Analytics, SEMrush, and other tools to identify shifts in how readers discover and interact with our content.
• Use data insights to optimize content, improving discoverability and the reader journey from first touchpoint to financial decision.
• Guide social media and newsletter distribution strategies, ensuring content is packaged effectively to drive audience retention and direct engagement.
• Oversee digital publishing workflows to ensure content is formatted and distributed in adherence to brand standards across all platforms.
• Work with product and engineering on interactive tools and content experiences that create reasons to visit and return to MoneySense.ca.
• Collaborate with sales on branded content and sponsorship packages while maintaining editorial independence.

Managing Editor

• Provide quality customer service and professional expert advice to clients
• Proactively conduct renewal reviews to ensure customer retention targets are met
• Handle outbound calls to existing clients for renewal review as necessary
• Liaison with insurers, building and maintaining relationships
• Administer, support and complete policy changes within our company partner’s portals and websites
• Review policies and make recommendations as required
• Adhere to the underwriting criteria set out by our broker partners
• Coordinate and follow up on client documents
• Respond to incoming calls and service customer needs
• Give claims advice to clients, report claims, follow up on claims