Renewals Specialist – Personal Lines Insurance

Ratehub.ca

Renewals Specialist providing expert advice and customer service in Personal Lines Insurance for Ratehub. Joining a fast-growing team focused on client retention and quality service.

Posted 7/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$54,000 - CA$64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing quality customer service and professional advice in the insurance sector, with a strong focus on client retention and relationship management. Proficient in policy administration and claims handling while adhering to underwriting criteria.

Highest-signal resume keywords

RIBO LicenseInsurance ExperienceCustomer ServiceClaims HandlingPolicy Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ChangesRenewal ReviewsUnderwriting CriteriaClaims AdviceDocument Coordination

Soft Skills

MultitaskingTime ManagementPositive AttitudeIndependenceAmbition

Certifications & Qualifications

RIBO License

Industry Keywords

InsuranceCustomer RetentionClient LiaisonFast-Paced EnvironmentOutbound Calls

About the role

Key responsibilities & impact

Provide quality customer service and professional expert advice to clients
Proactively conduct renewal reviews to ensure customer retention targets are met
Handle outbound calls to existing clients for renewal review as necessary
Liaison with insurers, building and maintaining relationships
Administer, support and complete policy changes within our company partner’s portals and websites
Review policies and make recommendations as required
Adhere to the underwriting criteria set out by our broker partners
Coordinate and follow up on client documents
Respond to incoming calls and service customer needs
Give claims advice to clients, report claims, follow up on claims
Strong Ability to multitask, prioritize, and manage time effectively

Requirements

What you’ll need

RIBO license required
Minimum 2+ years of insurance experience
Independent, ambitious and competitive
Thrives in a fast-paced environment
Positive attitude

Benefits

Comp & perks

Accommodations available upon request for candidates taking part in all aspects of the selection process
Opportunity to work in a fast-paced and growing company