RapidRatings

Product Manager

• Shape and own the platform roadmap - balancing near-term delivery against long-term re-architecture.
• Translate business goals and engineering constraints into a clear strategy that enables speed, scale, and reliability.
• Drive alignment with engineering and cross-functional product teams on sequencing and tradeoffs.
• Own product direction for foundational capabilities - including the data layer, API ecosystem, authentication and permissions, and developer-facing infrastructure.
• Define what "good" looks like and hold the team accountable to getting there, without crossing into engineering's lane on implementation decisions.
• Drive measurable improvement in platform efficiency - processing automation, submission quality, and time-to-value for customers.
• Balance investment in new capability against keeping existing systems reliable and improving.
• Champion the experience of everyone who depends on the platform - enterprise integrators, suppliers, internal teams, and operations.
• Lead and develop a mixed-seniority team of product managers. Set clear expectations, model accountability, and build a culture that reflects our values.
• Partner closely with Engineering, Data Science, Operations, and Customer Success to ensure the platform is understood, trusted, and adopted across the organization.

Director, Product Management – Platform

Business Analyst

• Partner with Product Managers to develop and refine Product Requirements Documents - contributing the analytical depth and functional detail that bridges strategic intent with engineering-ready specification.
• Own the quality and completeness of requirements before they reach the team.
• Translate PRD requirements into well-structured user stories, acceptance criteria, and edge case documentation.
• Ensure that what engineering builds matches what the product team intended - with nothing lost in translation.
• Act as the Product Owner on assigned scrum teams — managing and prioritising the backlog, participating in sprint ceremonies, answering day-to-day clarifying questions from engineering, and making real-time scope decisions within the boundaries set by the PM.
• Work closely with engineers, QA, designers, and operations to ensure shared understanding of requirements.
• Identify gaps, surface ambiguities early, and resolve blockers that would otherwise slow delivery.
• Own the integrity of the what-to-how translation. Requirements that reach engineering should be clear, complete, and testable — not a starting point for further interpretation.

Account Manager

• Engage in a range of important activities to grow the business including development of strategic account plans
• Demonstrate knowledge and understanding of a client’s business by uncovering customer needs
• Develop and execute comprehensive retention strategies to ensure high levels of customer satisfaction
• Develop and manage strategies for account expansion and upselling additional products or services
• Document and track opportunities in Salesforce to support corporate reporting
• Collaborate closely with internal teams to drive client engagement and satisfaction
• Lead contract negotiations with existing clients

Strategic Account Manager

• Serve as the primary point of contact for client accounts
• Own a portfolio of accounts with full accountability for commercial and success outcomes
• Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
• Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
• Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
• Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
• Monitor client health indicators to proactively address churn risk
• Manage day-to-day client communications and collaborate cross-functionally with teams to resolve client issues

Director, Product Management – Platform

Business Analyst

Strategic Account Manager

Commercial Account Manager