RapidRatings

Customer Success Manager

• Own a named portfolio of Enterprise accounts as the senior strategic advisor
• Shape and evolve client program strategy
• Lead Executive Business Reviews (EBRs) and working sessions
• Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations
• Advise clients on best practices for supplier engagement and risk governance
• Manage the renewal cycle including pricing strategy and contract structuring
• Identify and qualify expansion opportunities
• Carry and achieve quarterly and annual targets for gross revenue retention
• Anticipate and address risks to program success
• Partner cross-functionally with Product, Data, and Operations teams

Client Success Manager

• Own a named portfolio of Enterprise accounts as the senior strategic advisor and primary relationship owner
• Shape and evolve client program strategy by aligning RapidRatings capabilities to enterprise risk, procurement, and finance objectives
• Lead Executive Business Reviews (EBRs) and working sessions with senior client stakeholders
• Translate Financial Health Rating (FHR), Core Health Score (CHS), and supplier portfolio insights into actionable recommendations
• Advise clients on best practices for supplier engagement, risk governance, and program design
• Manage the renewal cycle including pricing strategy, contract structuring, and negotiation
• Identify and qualify expansion opportunities through new use cases and program scope changes
• Achieve quarterly and annual targets for gross revenue retention across your book of business

Account Executive

• Closing qualified opportunities with high rates of conversion to achieve quarterly and annual quota targets
• Progressing pipeline to align business cases with buying cycles
• Consistently building new pipeline to replace opportunities won or lost
• Develops and maintains relationships with key decision makers at Defense Contractors and Aerospace and Defense companies in a “sell to” and “sell through” capacity
• Develops detailed Strategy Plans for targeted DOW Programs (Army, Navy, USAF, etc.)
• Conduct market research and recommend product positioning and pricing strategy
• Manage the development and maintenance of referral-generation plans

Senior Enterprise Account Executive – DIB, Department of War

• Closing qualified opportunities with high rates of conversion to achieve quarterly and annual quota targets
• Progressing pipeline to align business cases with buying cycles
• Developing and maintaining relationships with key decision makers
• Overachievement of quarterly sales quota through selling TPRM, SCRM platform to well-qualified prospects using the Rapid Ratings sales process
• Conduct market research and recommend product positioning and pricing strategy
• Manage the development and maintenance of referral-generation plans
• 100% certification of Rapid Ratings methods, products and services
• Strategically manage a global territory of Accounts within Rapid Ratings’ core verticals
• Deploy a lead-generation strategy focused on sourcing new opportunity accounts
• Work with the assigned BDR to create a support plan for conducting outreach to designated high-value accounts within the assigned territory
• Manage pipeline and opportunity stages to be consistent at all times with Rapid Ratings Sales Methodologies and Policy