RapidRatings

Business Development Rep

• Strategic account planning, research and outreach to potential clients.
• Run multi-touch outreach across email, phone calls, and LinkedIn Messaging.
• Prioritize and task manage follow ups to prospective and previous clients.
• Partner directly with Account Executives and Account Managers on business pursuits.
• Use CRM, sales engagement tools, and AI to manage pipeline and stay organized.
• Bring creativity to outreach and messaging.

Strategic BDR Specialist

Support Engineer

• Diagnose and resolve issues by designing, planning, and implementing fixes in a timely, appropriate manner.
• Own each system issue through to resolution against the agreed timeline.
• Own internal support as the technical support engineer for incoming enquiries from across our user base.
• Partner with internal teams to troubleshoot recurring issues and understand end-user pain points.
• Advise all audiences, providing expert solutions to non-technical and tech-savvy users alike, keeping communication clear and efficient.
• Be the link between day-to-day issues and long-term fixes: escalate and partner with Product and Engineering on systemic needs.
• Document thoroughly. Maintain detailed Jira records of issues reported, defects identified, and the steps taken to resolve them, using AI as your collaborator.
• Keep the ticketing system current and adhere to internal processes for customer service, productivity, and quality standards.
• Stay tool-proficient across the platforms that support the role, including Datadog, Sentry, Claude and AI tooling, and Jira.

Technical Support Engineer

Client Partner

• Own the success and adoption motion for the Commercial client tier
• Partner with the Commercial Account Manager on renewals and expansion
• Design and run programmatic onboarding for new clients
• Monitor account health using utilization and engagement signals
• Run targeted adoption campaigns across the book
• Build instructional design backbone, including onboarding guides and resources
• Develop content marketing assets to support adoption and engagement
• Create video-based client education and enablement content
• Contribute product marketing material that translates product capability into client value
• Use AI-enabled tools to improve content creation and client engagement
• Equip the Enterprise CSM team with reusable assets
• Maintain a content library that ensures consistent messaging

Digital Client Success Manager

Account Executive

• Responsible for qualifying, developing, and closing new opportunities within a list of ~75 strategic accounts in EMEA.
• Develops and maintains relationships with key decision makers.
• Develops a business plan and sales strategy (new business) for each branch and major program in the assignment to ensure tactical penetration.
• Overachievement of quarterly sales quota through selling TPRM, SCRM platform to well-qualified prospects.
• Conduct market research and recommend product positioning and pricing strategy.
• Manage the development and maintenance of referral-generation plans.
• 100% certification of Rapid Ratings methods, products and services.

Senior Enterprise Account Executive

Client Services Representative

• ensuring the integrity of our database of private companies and contacts
• manage and execute import requests from across our client base
• support the success of our clients’ programs through providing best practices
• utilize Outlook, Churnzero, The FHR Exchange, Salesforce and other resources

Strategic BDR Specialist

Technical Support Engineer

Digital Client Success Manager

Senior Enterprise Account Executive

Client Services Data Ops Associate