RapidRatings

Business Analyst

• Maintain and investigate our Public Coverage Universe
• Review new ratings daily and respond to client inquiries
• Review supplier lists to identify ownership structure
• Assist with reporting and analysis requests
• Partner with OPE members to streamline workflows

Business Analyst – Operations & Enablement

Client Services Representative

• Execute the administrative tasks for onboarding new clients and establish program workflows.
• Manage and complete incoming service inquiries from across our client base.
• Maintain, update, and reconcile operational data across our tech stack.

B2B Client Services Specialist

Account Manager

• Have ownership of go-to-market partnerships and work closely with leaders in Sales, Marketing, Product/Tech, Legal, and Client Success to optimize and grow key partnerships.
• Build strong relationships with key partners, enterprise clients, and internal stakeholders, working closely together to align interests and establish plans that create business value for all parties.
• Develop a meaningful business review process for key partner relationship, incorporating partnership scorecards and KPIs that allow for mutual transparency.
• Establish a clear perspective on where additional technology and marketing investments from RapidRatings will yield the greatest ROI.
• Drive the development of pipeline by aligning with partner sales teams, account mapping, and quarterbacking deals within a robust partner ecosystem that leverages the technology to deliver value to customers and business partners.
• Conduct regular partner governance meetings including QBRs, pipeline reviews, and executive alignment sessions.
• Track performance metrics and maintain visibility through CRM dashboards.

Manager, Partnerships & Alliances

• Engage in activities to grow the business including development of strategic account plans
• Develop knowledge and understanding of a client’s business through rigorous discovery
• Develop and execute comprehensive retention strategies to ensure high levels of customer satisfaction
• Develop and manage strategies for account expansion and upselling additional products or services
• Document and track opportunities in Salesforce for corporate reporting
• Collaborate closely with internal teams to drive client engagement
• Lead contract negotiations with existing clients
• Act as a client advocate within the organization

Business Analyst – Operations & Enablement

B2B Client Services Specialist

Manager, Partnerships & Alliances

Strategic Account Manager – Northeast/Midwest