RapidRatings

Account Manager

• Serve as the primary point of contact for client accounts
• Own a portfolio of accounts with full accountability for commercial and success outcomes
• Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
• Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
• Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
• Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
• Monitor client health indicators to proactively address churn risk
• Manage day-to-day client communications and collaborate cross-functionally with teams to resolve client issues

Commercial Account Manager

Customer Success Manager

• Support the team responsible for managing day-to-day interactions with members (customers) across our platform
• Assist with customer outreach, inbound inquiries, operational request processing, and internal coordination
• Gain firsthand exposure to customer-facing operations within a fintech environment
• Work closely with experienced Member Services Leads and Associates to support live requests
• Assist with financial data research and help maintain internal workflows
• Develop strong professional communication skills

Customer Engagement Intern

Data Analyst

• Review, process and maintain company and financial data for a broad range of companies globally
• Generate value-added reports for corporate clients
• Assist with inquiries from clients to clarify potential data ambiguities or inconsistencies
• Support strategic and expansion reporting projects
• Perform a wide range of tasks including extracting targeted data from internal systems
• Assist with projects that will deliver operational efficiency gains and data insights using tools such as SQL, R and Python

Operations & Enablement Intern, Data Analytics

Attorney

• Identify key provisions of sales contracts, including non-disclosure agreements and services contracts
• Record, organize, track, and manage all legal contract data based on key provisions
• Create reporting functionality for different data types
• Update and develop legal data policies and procedures with the team
• Prepare analytics or executive summaries regarding contract terms upon request

Legal Intern

• Provide assistance to the VP of Partnerships & Alliances
• Update internal Partner Profiles and Sales enablement
• Identify partner client accounts through research and tag in Salesforce.com
• Update Partner Profiles and Content in RapidRatings Help Portal
• Research and collect additional materials about each partner
• Update Partner sales presentations/pitch decks including API integration
• Create sample/demo portfolios
• Assist with account mapping and running various Salesforce.com reports
• Prepare sales presentations and associated analysis using Microsoft PowerPoint and Excel

Partnerships & Alliances Intern

Account Executive

• Closing qualified opportunities with high rates of conversion
• Progressing pipeline to align business cases with buying cycles
• Building new pipeline to replace those won or lost
• Engaging with potential customers across all channels
• Identifying leads with potential business problems
• Aligning multiple stakeholders with solutions through RapidRatings’ capabilities

Senior Enterprise Account Executive

Client Services Representative

• Work with global clients to facilitate program operations of the FHR Exchange
• Manage and address support inquiries via telephone and e-mail
• Understand the nuances of client programs and provide best practices
• Ensure the integrity of Client and counterparty contacts database
• Execute administrative tasks for onboarding new clients and workflows

Client Services Associate

Human Resources

• Serve as the HR Business Partner for employees and managers across Ireland, the UK, and Germany, providing guidance on HR policies, employment practices, performance management, and employee relations.
• Act as a trusted advisor to business leaders, coaching them on leadership effectiveness, team performance, and people-related decisions.
• Partner with global leadership teams to align local workforce needs with broader HR and organizational strategies.
• Provide hands-on support for complex employee relations issues, ensuring timely, compliant, and people-centric resolutions.
• Advise on Irish employment law and general HR compliance in the UK and Germany, escalating and collaborating with external counsel as needed.
• Maintain knowledge of evolving local employment regulations and ensure HR processes reflect best practice.
• Partner with Talent Acquisition to support hiring across EMEA, including role scoping, interviewing, and offer guidance.
• Lead or assist with the onboarding process to ensure a seamless experience for new hires.
• Drive accountability across the organization by guiding leaders and employees through goal setting, mid-year and annual reviews, performance coaching, and corrective action processes.
• Support organizational design work, including org charts, workforce planning, and structural changes using MS Visio and related tools.
• Deliver and reinforce programs that link culture, performance, and business outcomes.
• Provide operational and project support for enterprise-wide transformation efforts, including operating model redesign, process optimizations, and organizational capability building.
• Support the rollout of global Learning & Development initiatives, such as leadership training, competency development, and career pathways.
• Apply change management fundamentals to ensure successful adoption of new processes and tools.
• Generate, analyze, and present HR metrics (e.g., turnover, hiring, engagement themes, performance trends) to inform decision-making.
• Leverage Excel, PowerPoint, and Visio to support reporting, presentations, and project documentation.
• Ensure timely and accurate HR documentation, employee files, and system updates.
• Champion an inclusive, high-performance, and collaborative culture across global teams.
• Partner on DEI initiatives, engagement activities, and communication efforts that strengthen the employee experience.