RapidRatings

Account Manager

• Engage in a range of important activities to grow the business including development of strategic account plans
• Demonstrate knowledge and understanding of a client’s business by uncovering customer needs
• Develop and execute comprehensive retention strategies to ensure high levels of customer satisfaction
• Develop and manage strategies for account expansion and upselling additional products or services
• Document and track opportunities in Salesforce to support corporate reporting
• Collaborate closely with internal teams to drive client engagement and satisfaction
• Lead contract negotiations with existing clients

Strategic Account Manager

• Serve as the primary point of contact for client accounts
• Own a portfolio of accounts with full accountability for commercial and success outcomes
• Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
• Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
• Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
• Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
• Monitor client health indicators to proactively address churn risk
• Manage day-to-day client communications and collaborate cross-functionally with teams to resolve client issues

Commercial Account Manager

Customer Success Manager

• Support the team responsible for managing day-to-day interactions with members (customers) across our platform
• Assist with customer outreach, inbound inquiries, operational request processing, and internal coordination
• Gain firsthand exposure to customer-facing operations within a fintech environment
• Work closely with experienced Member Services Leads and Associates to support live requests
• Assist with financial data research and help maintain internal workflows
• Develop strong professional communication skills

Customer Engagement Intern

Data Analyst

• Review, process and maintain company and financial data for a broad range of companies globally
• Generate value-added reports for corporate clients
• Assist with inquiries from clients to clarify potential data ambiguities or inconsistencies
• Support strategic and expansion reporting projects
• Perform a wide range of tasks including extracting targeted data from internal systems
• Assist with projects that will deliver operational efficiency gains and data insights using tools such as SQL, R and Python

Strategic Account Manager

Commercial Account Manager

Customer Engagement Intern

Operations & Enablement Intern, Data Analytics