Digital Client Success Manager

RapidRatings

Digital Client Success Manager overseeing adoption and success for Commercial clients at RapidRatings. Engaging clients through onboarding, content creation, and targeted campaigns to drive value.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Customer Education, focusing on client retention and adoption through effective content creation, instructional design, and the use of AI-enabled tools. Strong project management and communication skills are essential for managing multiple concurrent workstreams and collaborating across various domains.

Highest-signal resume keywords

Client Success ManagementContent CreationInstructional DesignVideo Content DevelopmentAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessCustomer MarketingCustomer EducationRetention ManagementAdoption StrategiesInstructional DesignContent CreationVideo ProductionProject Management

Soft Skills

Collaborative Working StyleExcellent Communication

Tools & Technologies

AI-Enabled ToolsDigital Platforms

Industry Keywords

OnboardingEngagement SignalsContent LibraryTargeted Adoption CampaignsProduct Marketing

About the role

Key responsibilities & impact

Own the success and adoption motion for the Commercial client tier
Partner with the Commercial Account Manager on renewals and expansion
Design and run programmatic onboarding for new clients
Monitor account health using utilization and engagement signals
Run targeted adoption campaigns across the book
Build instructional design backbone, including onboarding guides and resources
Develop content marketing assets to support adoption and engagement
Create video-based client education and enablement content
Contribute product marketing material that translates product capability into client value
Use AI-enabled tools to improve content creation and client engagement
Equip the Enterprise CSM team with reusable assets
Maintain a content library that ensures consistent messaging

Requirements

What you’ll need

Experience in Client Success, Customer Marketing, Customer Education, or a closely related client-facing role
Demonstrated ability to manage retention and adoption across a high-volume book of accounts
Strong writing, instructional design, and content creation skills
Ability to create effective video content for client education, adoption, and enablement
Practical fluency with AI tools and digital platforms
Collaborative working style suited to a role that lives at the intersection of multiple domains
Excellent communication and project management skills across multiple concurrent workstreams.

Benefits

Comp & perks

Attractive compensation and incentive program
Benefits package
Flexible work environment
Unlimited self-managed PTO
Continuous education and learning