Technical Support Engineer

RapidRatings

Technical Support Engineer diagnosing and resolving complex technical issues at RapidRatings. Building AI solutions and collaborating with teams to ensure thorough problem resolution.

Posted 7/19/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSenior💰 €80,000 - €100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues while maintaining clear communication with users and internal teams. Proficient in utilizing tools like Jira, Datadog, and Sentry to document and manage support processes effectively.

Highest-signal resume keywords

Python ProgrammingPostgreSQL ExperienceTechnical Support EngineeringAI Solution DevelopmentJira Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingTroubleshootingAPI ExperienceAnalytical SkillsSoftware Engineering

Soft Skills

Clear CommunicationInterpersonal SkillsComposure Under PressureSelf-Initiation

Tools & Technologies

DatadogSentryJiraClaudeAI Tooling

Industry Keywords

Technical SupportUser ExperienceSystemic IssuesDocumentation StandardsCustomer Service

Tech Stack

Tools & technologies

PostgresPythonSQL

About the role

Key responsibilities & impact

Diagnose and resolve issues by designing, planning, and implementing fixes in a timely, appropriate manner.
Own each system issue through to resolution against the agreed timeline.
Own internal support as the technical support engineer for incoming enquiries from across our user base.
Partner with internal teams to troubleshoot recurring issues and understand end-user pain points.
Advise all audiences, providing expert solutions to non-technical and tech-savvy users alike, keeping communication clear and efficient.
Be the link between day-to-day issues and long-term fixes: escalate and partner with Product and Engineering on systemic needs.
Document thoroughly. Maintain detailed Jira records of issues reported, defects identified, and the steps taken to resolve them, using AI as your collaborator.
Keep the ticketing system current and adhere to internal processes for customer service, productivity, and quality standards.
Stay tool-proficient across the platforms that support the role, including Datadog, Sentry, Claude and AI tooling, and Jira.

Requirements

What you’ll need

Three plus years of hands-on experience in a software engineering or technical support role
Excellent analytical, problem-solving, and troubleshooting skills
Comfort writing Python is a distinct advantage
The ability to build AI solutions with the right guardrails designed in from the start, not bolted on afterwards
Experience working with PostgreSQL and SQL
Experience with APIs is a plus
A strong commitment to helping users with their technical requests
Clear, effective written and verbal communication with customers and internal teams
Composure under pressure, self-initiation, and strong interpersonal skills
Experience with Datadog, Sentry, Jira, and Claude or other AI tooling
Experience maintaining detailed documentation or ticketing records
Experience partnering with Product and Engineering teams to resolve systemic issues

Benefits

Comp & perks

Health insurance via RapidRatings with a generous allowance.
Workplace pension with matched contributions up to 5%.
25 days of paid time off (PTO)