Supply Chain Manager
Skyways
ERP
Manager, Technical Consulting
Ramp
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Florida, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $147,750 - $202,500 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development
- Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture
- Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals
- Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team
- Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues
- Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning
- Drive operational rigor through forecast planning, workload balancing, and continuous process improvement
- Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org
- Make judgment calls in ambiguous situations where no process or precedent exists and help others learn to do the same
- Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement
Requirements
- 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership
- 2-3 years of experience managing individual contributors and owning team outcomes
- Proven success in balancing hands-on project work with people leadership and internal operations
- Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows
- Ability to assess and guide technical solution design and bring clarity to ambiguity
- Strong people management and coaching skills, with experience developing ICs and driving accountability
- Cross-functional collaboration experience with Post Sales Teams, Product, Engineering, Sales, and CX
- Exceptional communication skills
- Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
- Offers Equity
- Offers Commission
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solutions managementtechnical consultingcustomer successimplementation leadershipERP systemsAPIsfinance workflowsaccounting workflowsproject managementprocess improvement
Soft skills
people managementcoachingcross-functional collaborationcommunicationjudgment in ambiguityteam culture developmentperformance managementcustomer engagementleadershipaccountability
