Product Operations Manager
PermitFlow
Tableau
Product Operations Specialist, AI and Knowledge Systems
Ramp
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $94,600 - $157,100 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudJavaPythonReact
About the role
- Own Knowledge Management at Ramp to ensure sales, success, and support teams can accurately pitch, configure, and unblock customers
- Own critical inputs to Ramp's customer and operator-facing AI products and tooling, ensuring accuracy and ease of development
- Design systems and processes to organize and surface product knowledge, and build AI systems that scan knowledge sources to spot and remediate conflicts or errors
- Build and upkeep centralized knowledge repositories; establish taxonomy, metadata, version-control, and governance standards
- Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the tools
- Evangelize knowledge management best practices to internal teams and generate new information and tools
- Define KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to high standards
- Collaborate closely with Product Managers, Product Operators, Product Marketing, Customer Support, and Learning & Development
- Proactively identify content gaps, optimize searchability, and ensure consistency across all documentation
Requirements
- Minimum 3 years of experience
- Experience delivering projects around system architecture, design thinking, or operational analytics
- Cross-functional know-how with experience managing large-scale projects that span many teams
- Extensive experience building new operational processes from start to finish with measurable results
- Ability to work in undefined spaces and think from first principles
- Strong investigative and critical thinking skills
- Effective and clear communicator with solid technical writing skills
- Deep user of modern AI systems to execute on processes, solve problems, and more
- [Preferred] Academic or professional experience with information systems/library science, knowledge management, or operations research
- Experience with Retool (nice to have)
- Technical programming experience (Python, Java, React) (nice to have)
